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Added 11 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Create solution architecture and designs, technical plans, and execute application and IT service changes and enhancements to address business needs and deliver required capabilities
Added 11 mins ago
TS
Assistant Store Manager
The Salvation Army in Canada
Brantford, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 11 mins ago
S
Business Advisor Trainee - Regional Opportunities, Ottawa, ON
Scotiabank
Ottawa, ON
- Full-time
Our Advisors Are Customer-centric And Able To Connect With People In a Relatable Way. As An Essential Member Of The Canadian Banking Branch Network, The Focus Is To Provide Exceptional…
Added 12 mins ago
Alterations Specialist
David's Bridal
Cambridge, ON
…is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and…
Added 27 mins ago
C
Service Supervisor Truck shop and field
Cummins
Kamloops, BC
- Full-time
Demonstrated experience in sales, customer service, and service delivery management.
Added 40 mins ago
WC
Préposé aux caisses libre-service
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 40 mins ago
WC
Préposé aux caisses libre-service
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 42 mins ago
R
Financial Advisory Consultant
RBC
Vancouver, BC
- Full-time
Cash Management, Client Counseling, Competitive Markets, Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Management,…
Added 42 mins ago
R
Financial Advisory Consultant
RBC
Montreal, QC
- Full-time
Cash Management, Client Counseling, Competitive Markets, Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Management,…
Added 42 mins ago
R
Financial Advisory Consultant
RBC
Toronto, ON
- Full-time
Cash Management, Client Counseling, Competitive Markets, Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Management,…
Added 42 mins ago
B
Senior Technology Manager, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
Drive modernization initiatives including cloud adoption, API enablement, automation, technical debt reduction, and engineering improvements.
Added 42 mins ago
B
Senior Technology Manager
BMO
Toronto, ON · FCP
- Full-time
You will lead high-performing teams, partner across the organization, and ensure technology delivery aligns with business priorities, customer needs, and financial goals.
Added 42 mins ago
A
Principal Software Developer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…product usage, support billing workflows, and enable reliable customer experiences across Autodesk’s global portfolio. You will influence system design, technical strategy, engineering…
Added 42 mins ago
E
Field Service Engineer
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
The Field Service Engineer supports customers globally and reports to the Manager, Field Service Operations. The Field Service Engineer is responsible for aspects of deployments,…
Added 1 hour ago
SE
IT Support Technician/Technicien de soutien informatique
Siemens Energy
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
Strong troubleshooting, communication, and customer service skills.
Added 1 hour ago
SH
Front of House - Bartender
Sandman Hotel Group
Sherwood Park, AB
- Full-time
…hospitality driven, team-oriented people to become a part of our service team. As a Bartender, you are the center-stage of the lounge. Your main goal is to ensure each guest who walks into…
Added 1 hour ago
JA
Founding Engineer
June Accounting and Analytics
Montreal, QC
- Full-time
…businesses. Core values include client success, outstanding customer service, and CPA-level quality in every engagement. Team members are encouraged to innovate while maintaining rigorous…
Added 1 hour ago
B
Facility Manager III
BGIS
Milton, ON
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 1 hour ago
FC
Member Experience Representative
FirstOntario Credit Union
Hamilton, ON
- Full-time
…providing the optimal member experience through exceptional member service and identifying and providing solutions for members' financial needs. The Member Experience Representative will…
Added 1 hour ago
Autobody Technician
Kirmac Collision and Autoglass
Maple Ridge, BC
…years, Kirmac has delivered quality workmanship and exceptional customer service helping people get back on the road while turning repair experiences into something positive. As the…
Added 1 hour ago
Senior Manager, Document Management Platforms (COR.TRANSFORM)
Symcor
Mississauga, ON
Plan, oversee and manage the team in their capacity as Tier 3 support to address unresolved technical support issues, minimize disruption to work, deal with production issues, and ensure…
Added 1 hour ago
DI
Hotel front desk supervisor
Dauphin Inn Express
Dauphin, MB
- From $21 CAD / hour
- Full-time
- On-site
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Regina, SK
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
London, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Bracebridge, ON
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…

IT Solutions Consulting LLC

Analyst, Deployment Services

Waterloo, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients.
Posting language: English
Posted: Oct 9, 2026

Original job description

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

The Analyst, Deployment Services is responsible for supporting multiple client networks of various sizes and levels of complexity at our Deployment Services Center in Waterloo, ON. This position will provide initial technical support for client configuration of desktops, laptops, and supporting hardware. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.

This role is open due to an existing vacancy.

Requirements

Responsibilities:

Initial set up and implementation of new client workstations using standard images and build sheets.
Provide technical support for the organization's desktops, laptops, and supporting hardware.
Handle on-site services including setup, diagnostics and repairs for client workstations and troubleshooting time-sensitive user and site IT issues.
Support and troubleshoot technical issues by accessing affected machines directly or working remotely to support the end-user.
Work directly with multiple advanced technical groups and vendors to escalate issues, provide client updates and drive incidents to resolution, often collaborating between more than one group at a time.
Work regularly with internal service and project coordinators who assign tickets to the Deployment Team.
Manage inventory, shipping and receiving in NetSuite and ShipStation.
Produce detailed service reports regularly and communicate updates or changes internally and to the clients.
Participate in a week-long on-call rotation a few times per year.
Travel onsite to local client offices to provide services. (Minimum Travel Requirement: 50%+) Days not spent traveling will be worked onsite at IT Solutions at specified office location or at times working from home.
Act as a first level escalation point for the Associate Analyst, Deployment Services role.

Experience

Knowledge, Skills, and Abilities:

Strong oral and written communication skills
Effective time management and multi-tasking skills
Maintains the ability to stay organized and be detail-oriented
Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
Knowledge of technical imaging, deployment, troubleshooting and technology migration
Knowledge of all Microsoft 365 offerings, as well as a basic understanding of Active Directory
Ability to lift at least 50 pounds and be comfortable with climbing up step ladders
Communicate effectively with internal team members, clients and stakeholders
Confident and comfortable with client-facing activity

Experience:

Two years of technical work experience in an IT environment, preferably at an MSP
Associate’s degree in a related discipline or equivalence of professional work experience
Experience with Windows 11 desktop OS deployment and intermediate-level troubleshooting of related issues in Windows and in the BIOS
Experience with NetSuite and/or ShipStation a plus

Certificates, Licenses, Registrations:

CompTIA A+ certification a plus

Compensation Package

Additionally, ITS offers a full benefits package, including:

Comprehensive Group Benefits Program
Paid Holidays and Vacation
Company-paid life Employee Assistance Program
Company-paid training, materials, and exams
Performance-based bonuses
Flexible/hybrid work arrangements

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment), or any other characteristic protected by federal or provincial laws.

We are happy to provide accommodations at any stage of the recruitment process. Should you require any accommodations, please do not hesitate to let us know.

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More about this job

Responsibilities

The Analyst, Deployment Services is responsible for the initial setup, configuration, and implementation of client workstations and hardware. They provide technical support, manage inventory, and travel to client sites to resolve time-sensitive IT issues.

Requirements

Candidates must have at least two years of technical experience in an IT environment, preferably at an MSP. An associate degree in a related discipline or equivalent professional experience is required, along with proficiency in Windows 11 and Microsoft 365.

Skills

Technical imaging
Deployment
Troubleshooting
Technology migration
Microsoft 365
Active Directory
Windows 11
BIOS
NetSuite
ShipStation
Hardware diagnostics
Customer service
Time management
Multi-tasking
Communication skills

Benefits

Paid Holidays
Paid Vacation
Company-paid life insurance
Employee Assistance Program
Company-paid training
Performance-based bonuses
Flexible/hybrid work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
Deployment Services
Workstation setup
Hardware diagnostics
Windows 11
Microsoft 365
Active Directory
NetSuite
ShipStation
Technical support
On-site services
Remote support
CompTIA A+
Inventory management
Imaging
BIOS
Client-facing
Incident resolution
IT infrastructure
Desktop support

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