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Added 10 mins ago
MC
Member Services Representative - Part-Time - Fonthill Branch
Meridian Credit Union
ON · Fonthill, ON
- $45,000 to $49,000 CAD / year
- Part-time
As our Member Experiences Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 10 mins ago
CC
Retail Sales Associate
Canna Cabana
Mississauga, ON · Tomken, Mississauga, ON
- $17.95 CAD / hour
- Part-time
Greet customers and discuss type, quality, and quantity of merchandise or services required
Added 10 mins ago
R
Senior Relationship Manager, Commercial Financial Services
RBC
Ottawa, ON
- Full-time
…professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized approach aligns sales, products, risk policy, and market…
Added 10 mins ago
R
Associate Portfolio Manager
RBC
Waterloo, ON
- Full-time
…Consulting, Investment Management, Private Banking, Product…
Added 10 mins ago
R
Manager, Operations II
RBC
Toronto, ON
- Full-time
RBC Dominion Securities provides comprehensive services in commodity and financial futures including professional advice and trade execution. Access is provided to most commodity futures…
Added 10 mins ago
R
Team Operations Lead
RBC
Vernon, BC
- Full-time
…every level and equips us to help our clients achieve their financial…
Added 10 mins ago
Duty Manager
Northland Properties
Richmond, BC
We are seeking a dynamic Manager on Duty to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics…
Added 11 mins ago
Manager of Transportation Regulation Enforcement
Department of Government Services
St. John's, NL
Department: Department of Government Services
Added 25 mins ago
B
Property Manager
BGIS
Regina, SK
- Full-time
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects…
Added 25 mins ago
B
Bilingual Lease Analyst (FR/ENG)
BGIS
Toronto, ON
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 25 mins ago
FO
Communications Officer, Adaptation
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Under the general direction and supervision of the Manager, Communications – Adaptation, the Communications Officer develops and implements communications and marketing plans and provides…
Added 25 mins ago
IP
Licensed Assistant
iA Private Wealth
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- Full-time
Experience in wealth management, financial services, banking, or investment administration
Added 25 mins ago
B
General Repair Technician
BGIS
Barrie, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 25 mins ago
LB
Analyst, Middle Office
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Toronto, ON
- Full-time
Financial benefits: Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
Added 26 mins ago
NC
IT Service Management Manager – MSP Governance & Major Incident
National Consultants Professionals Ltd
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
Manager, Service Management (MSP Governance & ITIL Operations Lead)
Added 26 mins ago
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Accounting and Compliance Manager
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Chilliwack, BC
- $100,000 to $130,000 CAD / year
- Full-time
The Accounting & Compliance Manager leads a team of accounting professionals responsible for supporting insurance brokerage and enterprise accounting operations within the HUB Financial…
Added 26 mins ago
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Digital Assurance & Transparency Manager
PwC Canada
Calgary, AB
- Full-time
A career in our External Audit Process Assurance practice, within Assurance services, will enable you to assist clients in optimizing control activities, organizational strategy, and…
Added 26 mins ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
- Full-time
A career in our External Audit Process Assurance practice, within Assurance services, will enable you to assist clients in optimizing control activities, organizational strategy, and…
Added 26 mins ago
UO
Team Lead, VFMP Patient Program
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Gordon and Leslie Diamond Health Care Centre (VGHHCC)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…Program and works as a liaison between the Patient Program Manager, the Senior Program Assistants, community partner trainers and contractors to facilitate team development and ensure…
Added 26 mins ago
Supervisor, Workplace Services
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Reporting to the Senior Manager, Talent and Experience, the Supervisor, Workplace Services plays a key
Added 26 mins ago
Field Manager - Service
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The Field Manager is responsible for managing a team of field based technicians or installers delivering high quality maintenance/repair/installs of HVAC appliances including Furnaces, Air…
Added 26 mins ago
Consultant Business Systems
HSBC Global Services Limited
Toronto, ON
Markets & Securities Services (MSS) provides financial services and products to corporates, governments and institutions worldwide, building partnerships with them to help them achieve…
Added 26 mins ago
Senior Manager, Non-Financial Risk and Operational Risk Oversight, Control & Support Functions
Scotiabank
Toronto, ON
The Senior Manager, Non-Financial Risk and Operational Risk Oversight will contribute to the overall success of Global Risk Management Corporate & Support Function (CSF) NonFinancial Risk…
Added 26 mins ago
Senior Manager, Specialty Segments & Indigenous Banking, Canadian Banking / Retail Banking
Scotiabank
Toronto, ON
7+ years of relevant experience in strategy, consulting, or program delivery, preferably within financial services or another regulated, client-focused industry.
Added 26 mins ago
Manager, Quantitative Strategies & Analytics
Scotiabank
Toronto, ON
The Manager provides analytical expertise to deliver data-driven insights, modernize and automate processes, and build purpose-built quantitative tools that enhance the investment process…

ITC Infotech

Lead Business Analyst

Vancouver, BC, Canada

$110,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 10+ years of experience in business systems analysis, data engineering, or related roles.
Posting language: English
Posted: Nov 3, 2026

Original job description

About Us:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry speciﬁc alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner

Job Description:

The Lead Business Systems Analyst is responsible for understanding various data models and databases involved in the systems and managing and leading the requirements gathering, ticket development, and refinement processes for business and technical initiatives. This role collaborates with cross-functional teams, including product managers, developers, third-party teams, and internal stakeholders to ensure that all business requirements are understood, documented, and executed effectively. The Technical Business Systems Analyst also needs to be hands-on in Data Modelling and Database design. Additionally focused on process improvement, test plan review, and operations support, while ensuring alignment with best practices.

Key Responsibilities:

Requirements Management:

Understand and gather all requirements associated with new EPICs or initiatives.
Understand the changes impacting the data models, data objects, entities and document the same
Collaborate with Product Manager/Owner and Senior Developers/Leads to document requirements for specific initiatives or EPICs.
Develop and maintain functional specifications or “How to Use This Feature” documentation, when applicable.
Lead and manage requirements gathering sessions, ensuring all stakeholder needs are addressed.

Ticket Development & Refinement:

Create and refine detailed User Stories aligned with High-Level Requirements noted in the associated EPIC.
Refine Stories to include the necessary details for the full scrum team to take action.
Elicit and document ticket dependencies, ensuring proper tagging and capturing in the Dependency Huddle board.
Ensure all stories meet the agreed "Definition of Ready" before being included in sprint planning sessions.
Analyze and refine critical tickets brought in mid-sprint to mitigate risks and resolve issues.
Contribute to work estimates during sprint planning to ensure effective planning and execution.
Maintain a healthy backlog that is consistent with agreed-upon targets for FLOW (2 sprints ahead).
Lead the ticket refinement process, ensuring alignment across all teams.

Partnering with Third-Party Teams (Internal/External):

Facilitate communication and collaboration with teams outside of FLOW, ensuring necessary tickets are created to address requirements.
Lead meetings with third parties to ensure work progresses to meet overall EPIC or project timelines.
Resolve blockers and escalate issues as necessary to maintain progress.
Ensure the closure of any outstanding issues post-go-live as prioritized by the Product Manager/Owner, such as creating How-To documents.

Process Improvement:

Promote continual process improvement and foster an environment of experimentation and new practice trials.
Ensure consistency with FLOW common practices.
Lead or contribute to Process Improvement activities in line with the PI roadmap and other plans.
Collaborate with peer Business Analysts to share lessons learned, fostering a culture of continuous improvement.

Test Plan Review:

Review test plans to ensure acceptance criteria are clearly outlined and can be linked back to requirements.
Support the validation of test cases to ensure alignment with business and technical requirements.

Operations Support:

Ensure third-party information is up-to-date, including scheduled maintenance windows and planned outages.
Maintain up-to-date third-party contact/issue resolution information.

Quarterly Planning:

Review initial Business and Technical EPIC requirements as part of pre-planning.
Analyze platform functionality and facilitate discussions with UX, Engineering, and external teams (CoE, SRE, Analytics) to determine solution requirements, dependencies, and risks.
Communicate findings to the Product Manager and support the updating of EPIC details and creation of user stories.
Provide QA and Engineering teams with necessary analysis to support accurate Level of Effort (LOE) estimates.
Clarify and confirm assumptions with SMEs or conduct necessary analysis to validate business requirements.
Assist the Scrum Master in creating intake requests for external teams, as needed.

Qualifications:

Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Analytics, or a related field.
10+ years of experience in business systems analysis, data engineering, or related roles.
Expertise in data architecture, modeling, integration, and ETL processes and commonly Industry used tools in these areas.
Significant experience in working in Distributed Architecture based systems
Strong understanding of Anaplan model design, implementation, and maintenance.
Excellent problem-solving skills with a keen attention to detail.
Strong communication and interpersonal skills.
Knowledge of the retail domain and experience working with retail data systems.
Understanding of data governance and data security best practices.
Familiarity with machine learning and data analytics tools.
Ability to work effectively in an agile development environment.
Familiarity with cloud platforms such as AWS or Azure, with a preference for AWS.
Ability to lead cross-functional collaboration, aligning both business and technical teams.

Preferred Skills:

Retail domain knowledge with experience in retail data systems.
Strong stakeholder management and collaboration skills across multiple teams.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

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More about this job

Responsibilities

Lead requirements gathering, data modeling, and ticket development and refinement for business and technical initiatives, coordinating with product, engineering, third-party teams, and other stakeholders. Support quarterly planning, process improvement, test plan review, operations, and delivery by managing dependencies, risks, and backlog readiness.

Requirements

Requires a bachelor’s or master’s degree in a relevant field and 10 or more years of experience in business systems analysis, data engineering, or a related role. Candidates should have expertise in data architecture, modeling, integration, ETL, distributed systems, and Anaplan, along with strong communication and collaboration skills; retail domain knowledge and AWS or Azure familiarity are also sought.

Skills

Business Systems Analysis
Requirements Gathering
Data Modeling
Database Design
Data Architecture
Data Integration
ETL Processes
Anaplan
Distributed Architecture
Agile Development
User Story Development
Backlog Management
Stakeholder Management
Test Plan Review
Data Governance
AWS

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analysis
Requirements Management
Data Modeling
Database Design
Data Architecture
Data Integration
ETL
Anaplan
Distributed Architecture
Agile
Scrum
Epics
User Stories
Backlog Management
Definition Of Ready
Dependency Management
Quarterly Planning
Process Improvement
Test Plans
Acceptance Criteria
Operations Support
Retail Data Systems
Data Governance
Data Security
Machine Learning
Data Analytics
AWS
Azure
Level Of Effort Estimation

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