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Added 1 min ago
D
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 1 min ago
BH
Distribution Maintenance Analyst
BC Hydro
Smithers, BC
- Full-time
3. Works closely with and supports program managers, asset managers, contract managers and operations support staff in the ongoing management of the work by progressing the work from…
Added 1 min ago
TT
Service Desk Analyst
Tundra Technical Solutions
Toronto, ON
- $23 to $28 CAD / hour
- Contract
Added 1 min ago
RS
Product Owner
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
Define and create epics, features, user stories and acceptance criteria working with the Scrum Master, Business Analyst, SMEs, developers, and testers to ensure stories and acceptance…
Added 1 min ago
M
Analyste de Support à la Production / Production Support Analyst
mthree
Montreal, QC
- $70,000 to $90,000 CAD / year
- Full-time
…progresser rapidement leur carrière dans la technologie ou les opérations au sein d'organisations mondiales…
Added 1 min ago
Analyst, Sponsor Finance
BMO
Toronto, ON · FCP
The Analyst, Sponsor Finance, is a key team member on deal teams, collaborating and generating solutions to current and perspective clients within sector market. The Analyst will support…
Added 16 mins ago
FS
Senior Analyst, Quality Assurance Products
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Senior Analyst, Quality Assurance (QA) Products is responsible for executing and supporting QA activities across Microsoft Dynamics 365 Finance & Operations enhancements, integrations,…
Added 16 mins ago
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Software Engineer, Full-Stack Applications (Associate Director)- AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
…modern engineering practices can improve developer productivity, analyst experience, decision support, and operational excellence. This is a critical leadership role for an organization…
Added 30 mins ago
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Epic Willow Inpatient Analyst
W3Global
Canada
- Full-time
We are seeking an experienced EPIC Willow Outpatient Analyst to support, configure, implement, and maintain Epic's Willow Ambulatory/Outpatient pharmacy application. The ideal candidate…
Added 30 mins ago
QM
Senior Analyst, Technology & Operations (Hybrid)
Quantum Management Services Ltd.
Toronto, ON
- $35 to $38 CAD / hour
- Contract
Our client, a leading organization within the investment management industry, is seeking a Senior Analyst, Technology & Operations to support its technology-related financial and…
Added 31 mins ago
IG
Operations Analyst
Insight Global
Toronto, ON
- Contract
Insight global is looking for a operations analyst for the Real Time Rail payment system initiative in Canada at one of our top banking clients.
Added 31 mins ago
M
Financial Operations Analyst, Payments (12 months term role)
Metrolinx
Toronto, ON
- Full-time
Our Payments (PRESTO) Finance Operations Department is seeking a Financial Operations Analyst, reporting to the Assistant Manager, Financial Reconciliations. This position performs a…
Added 1 hour ago
CI
CRM Developer and Data Analyst
Caldwell Investment Management Ltd.
Toronto, ON
- Full-time
This is a rare opportunity to join a leading asset management firm as a CRM Developer and Data Analyst at Caldwell Investment Management. This is a critical role that involves the…
Added 1 hour ago
II
Lead Business Analyst
ITC Infotech
Vancouver, BC
- $110,000 to $125,000 CAD / year
- Full-time
The Lead Business Systems Analyst is responsible for understanding various data models and databases involved in the systems and managing and leading the requirements gathering, ticket…
Added 1 hour ago
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Tax Analyst
Coveo
Montreal, QC
- Full-time
…an international technology company? As our one and only Tax Analyst, you’ll support Coveo’s tax activities, working with colleagues across Finance to deliver accurate, timely results while…
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Technical Operations Analyst (Night Shift)
RideCo
Waterloo, ON
- Full-time
Added 1 hour ago
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Senior Financial Analyst, Payments (12 months term role)
Metrolinx
Canada
- Full-time
Our Payments (PRESTO) Finance Operations Department is looking to hire a Senior Financial Analyst, that will provide financially informed analytical support to assigned projects and…
Added 1 hour ago
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Business Systems Analyst
Vision Talent Co.
Toronto, ON
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The contractor will work closely with the access governance team, internal IAM operations groups, service owners, business stakeholders, technology teams, control partners, certifiers, and…
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Senior Analyst/Engineer - PSA and Risk Assessment
Kinectrics
Toronto, ON
- Full-time
Position: Senior Analyst/Engineer - PSA and Risk Assessment
Added 1 hour ago
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Corporate Controller
Nanalysis
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
· Responsible for day-to-day financial operations of the organization including: management of the general ledger, banking, payroll, accounts payable, accounts receivable, and government…
Added 1 hour ago
Business Systems Analyst
PCL Construction
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Material Analyst I
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Mississauga, ON
- $70,000 to $80,000 CAD / year
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As a Materials Analyst/Planner, you will be responsible for setting up and maintaining part parameters and interfaces between QAD and Arena. You will also liaise with Receiving,…
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Senior Cyber Security Analyst (Temporary)
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Langley (District), BC · Langley, BC
- $76,800 to $98,400 USD / year
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The Senior Cyber Security Analyst is responsible for Level 2 and Level 3 SOC operations and assists peers, business stakeholders and executives in identifying risks that may impact Tru…
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Business Analyst
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…telecommunications, pipeline distribution and renewable energy markets. With operations across North America, Aecon Utilities supports critical utility infrastructure that powers and keeps…
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Saint-Paul, NB · St.-Paul, NB
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Design, implement, and maintain SharePoint site structures, permissions, workflows, and content for grants operations.

ITC Infotech

Lead Business Analyst

Vancouver, BC, Canada

$110,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 10+ years of experience in business systems analysis, data engineering, or related roles.
Posting language: English
Posted: Nov 3, 2026

Original job description

About Us:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry speciﬁc alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner

Job Description:

The Lead Business Systems Analyst is responsible for understanding various data models and databases involved in the systems and managing and leading the requirements gathering, ticket development, and refinement processes for business and technical initiatives. This role collaborates with cross-functional teams, including product managers, developers, third-party teams, and internal stakeholders to ensure that all business requirements are understood, documented, and executed effectively. The Technical Business Systems Analyst also needs to be hands-on in Data Modelling and Database design. Additionally focused on process improvement, test plan review, and operations support, while ensuring alignment with best practices.

Key Responsibilities:

Requirements Management:

Understand and gather all requirements associated with new EPICs or initiatives.
Understand the changes impacting the data models, data objects, entities and document the same
Collaborate with Product Manager/Owner and Senior Developers/Leads to document requirements for specific initiatives or EPICs.
Develop and maintain functional specifications or “How to Use This Feature” documentation, when applicable.
Lead and manage requirements gathering sessions, ensuring all stakeholder needs are addressed.

Ticket Development & Refinement:

Create and refine detailed User Stories aligned with High-Level Requirements noted in the associated EPIC.
Refine Stories to include the necessary details for the full scrum team to take action.
Elicit and document ticket dependencies, ensuring proper tagging and capturing in the Dependency Huddle board.
Ensure all stories meet the agreed "Definition of Ready" before being included in sprint planning sessions.
Analyze and refine critical tickets brought in mid-sprint to mitigate risks and resolve issues.
Contribute to work estimates during sprint planning to ensure effective planning and execution.
Maintain a healthy backlog that is consistent with agreed-upon targets for FLOW (2 sprints ahead).
Lead the ticket refinement process, ensuring alignment across all teams.

Partnering with Third-Party Teams (Internal/External):

Facilitate communication and collaboration with teams outside of FLOW, ensuring necessary tickets are created to address requirements.
Lead meetings with third parties to ensure work progresses to meet overall EPIC or project timelines.
Resolve blockers and escalate issues as necessary to maintain progress.
Ensure the closure of any outstanding issues post-go-live as prioritized by the Product Manager/Owner, such as creating How-To documents.

Process Improvement:

Promote continual process improvement and foster an environment of experimentation and new practice trials.
Ensure consistency with FLOW common practices.
Lead or contribute to Process Improvement activities in line with the PI roadmap and other plans.
Collaborate with peer Business Analysts to share lessons learned, fostering a culture of continuous improvement.

Test Plan Review:

Review test plans to ensure acceptance criteria are clearly outlined and can be linked back to requirements.
Support the validation of test cases to ensure alignment with business and technical requirements.

Operations Support:

Ensure third-party information is up-to-date, including scheduled maintenance windows and planned outages.
Maintain up-to-date third-party contact/issue resolution information.

Quarterly Planning:

Review initial Business and Technical EPIC requirements as part of pre-planning.
Analyze platform functionality and facilitate discussions with UX, Engineering, and external teams (CoE, SRE, Analytics) to determine solution requirements, dependencies, and risks.
Communicate findings to the Product Manager and support the updating of EPIC details and creation of user stories.
Provide QA and Engineering teams with necessary analysis to support accurate Level of Effort (LOE) estimates.
Clarify and confirm assumptions with SMEs or conduct necessary analysis to validate business requirements.
Assist the Scrum Master in creating intake requests for external teams, as needed.

Qualifications:

Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Analytics, or a related field.
10+ years of experience in business systems analysis, data engineering, or related roles.
Expertise in data architecture, modeling, integration, and ETL processes and commonly Industry used tools in these areas.
Significant experience in working in Distributed Architecture based systems
Strong understanding of Anaplan model design, implementation, and maintenance.
Excellent problem-solving skills with a keen attention to detail.
Strong communication and interpersonal skills.
Knowledge of the retail domain and experience working with retail data systems.
Understanding of data governance and data security best practices.
Familiarity with machine learning and data analytics tools.
Ability to work effectively in an agile development environment.
Familiarity with cloud platforms such as AWS or Azure, with a preference for AWS.
Ability to lead cross-functional collaboration, aligning both business and technical teams.

Preferred Skills:

Retail domain knowledge with experience in retail data systems.
Strong stakeholder management and collaboration skills across multiple teams.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

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More about this job

Responsibilities

Lead requirements gathering, data modeling, and ticket development and refinement for business and technical initiatives, coordinating with product, engineering, third-party teams, and other stakeholders. Support quarterly planning, process improvement, test plan review, operations, and delivery by managing dependencies, risks, and backlog readiness.

Requirements

Requires a bachelor’s or master’s degree in a relevant field and 10 or more years of experience in business systems analysis, data engineering, or a related role. Candidates should have expertise in data architecture, modeling, integration, ETL, distributed systems, and Anaplan, along with strong communication and collaboration skills; retail domain knowledge and AWS or Azure familiarity are also sought.

Skills

Business Systems Analysis
Requirements Gathering
Data Modeling
Database Design
Data Architecture
Data Integration
ETL Processes
Anaplan
Distributed Architecture
Agile Development
User Story Development
Backlog Management
Stakeholder Management
Test Plan Review
Data Governance
AWS

Visa sponsorship

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Keywords

Business Systems Analysis
Requirements Management
Data Modeling
Database Design
Data Architecture
Data Integration
ETL
Anaplan
Distributed Architecture
Agile
Scrum
Epics
User Stories
Backlog Management
Definition Of Ready
Dependency Management
Quarterly Planning
Process Improvement
Test Plans
Acceptance Criteria
Operations Support
Retail Data Systems
Data Governance
Data Security
Machine Learning
Data Analytics
AWS
Azure
Level Of Effort Estimation

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