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Added 1 month ago
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- Full-time
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ITC Infotech

Senior Program Manager

Vancouver, BC, Canada

$125,000 to $186,589 CAD / year · Full-time

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Job details

Pay: $125,000 to $186,589 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

Original job description

About ITC Infotech:

ITC Infotech is a wholly owned subsidiary of ITC Limited, one of India's foremost private sector companies and a diversified conglomerate. The ITC Group, with a market capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian economy and its stakeholders. This vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders; a strong Customer Focus; Respect for People; a commitment to Excellence; a pursuit of Innovation; and a strong Nation Orientation.

ITC Infotech's business philosophy is that business is at the center and technology is an enabler, as reflected in its tagline, "Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital Experience (Experience Transformation), and Product 4.0 (Product Lifecycle Management, Digital Manufacturing). In the last seven years, ITC Infotech has successfully doubled its revenue from $250 million to $500 million+ annually, with its EBIT improving from 8% to over 18%.

With this strong growth momentum, ITC Infotech is now embarking on its next journey, known as 'Next Orbit,' with the ambitious goal of reaching $1 billion in annual revenue within the next four years. The Americas region is a critical part of this charter and is expected to increase its contribution to total revenue from the current 35% to a range of 40% to 50%. Manufacturing is a key vertical for the group and ITC Infotech with BFSI, Retail, CPG, Travel, Transportation & Hospitality being others.

Role - Sr. Program Manager

Location - Vancouver, BC

Start Date - Immediate

Duration - Long Term

Role Summary:

Job description:

Role Summary:

We are seeking a Staff Technical Program Manager (TPM) to lead complex, cross-portfolio technology initiatives within Global Product Technology, with a strong focus on Merch Planning, Forecasting, Sizing, and Allocation systems.

This role operates at the intersection of business and technology, owning delivery across multiple interdependent programs. The Staff TPM is responsible for driving end-to-end outcomes, shaping technical and business decisions, and ensuring planning and allocation capabilities deliver measurable business impact.

This role requires deep understanding of retail planning lifecycles, inventory flow, and allocation strategies, combined with the ability to orchestrate complex technology delivery at scale.

Key Responsibilities

1. Portfolio Ownership & Program Leadership

Own end-to-end delivery outcomes across multiple programs spanning Merch Planning, Sizing, Forecasting, Allocation, and Inventory Optimization
Drive alignment across Flowstate initiatives that support:
Forecast-driven size curves
In-season reforecasting
Allocation and transfer optimization
Ensure execution aligns to GTM gates, buy cycles, and merchandising decision timelines

2. Merch Planning & Allocation Business Acumen (Critical)

Serve as a thought partner to Merch Planning and Allocation leaders, translating business needs into scalable technology solutions
Deeply understand and incorporate:
Pre-season planning (assortment planning, size curves, buy quantities)
In-season management (reforecasting, transfers, sell-through optimization)
Allocation strategies across DCs and stores
Evaluate tradeoffs between:
Forecast accuracy vs responsiveness
Inventory optimization vs service levels
Automation vs planner control
Ensure technology solutions directly improve:
Forecast accuracy
Inventory productivity
Allocation efficiency
Time-to-decision for planners

3. Technical & Strategic Decision Leadership

Drive cross-system decision-making (architecture, sequencing, data flows, integration with planning tools like Anaplan, Snowflake, etc.)
Lead decision frameworks (options, tradeoffs, recommendations) for business and technology leadership
Ensure solutions reflect end-to-end planning workflows, not isolated system improvements
Act as a technical and business translator between Planning, Product, and Engineering

4. Release Governance & Delivery Management

Own and evolve release governance and readiness processes across planning and allocation systems
Ensure releases align to critical business windows (GTM, buys, peak seasons)
Drive proactive coordination of:
Data dependencies (forecast inputs, inventory signals)
Cross-system releases impacting planners
Prevent business disruption through tight release discipline and validation rigor

5. Delivery Excellence & Operating Model Design

Design and scale delivery operating models for planning systems across multiple teams
Standardize execution practices across:
Backlog readiness tied to business outcomes
Planning feature prioritization
Cross-team coordination
Lead initiatives to improve:
Delivery predictability
Feature adoption by business users
Quality of outputs used by planners

6. Cross-Functional Orchestration & Dependency Management

Act as the single-threaded owner connecting Merch Planning, Allocation, Engineering, Data, and Product teams
Manage dependencies across:
Forecasting engines
Sizing logic
Allocation and transfer systems
Surface and resolve risks tied to data quality, model outputs, and downstream planning impacts

7. Operational Excellence & Incident Leadership

Lead response to production issues impacting planning or allocation outcomes (forecast errors, allocation mismatches, data delays)
Drive root cause analysis with both technical and business context
Ensure continuous improvements in:
SLA adherence
Data accuracy and reliability
Planning system stability

8. Executive Influence & Stakeholder Leadership

Deliver executive-ready insights linking technology delivery to business outcomes (inventory, forecast accuracy, allocation effectiveness)
Influence prioritization decisions based on business value, not just delivery feasibility
Partner with senior leaders across:
Merch Planning
Allocation
Product
Engineering

9. Scalable Mechanisms & Organizational Impact

Build scalable mechanisms tailored to planning and allocation domains:
Forecast validation frameworks
Allocation readiness checklists
Dependency maps across data → models → planning tools
Enable teams to operate with clarity, accountability, and business alignment
Coach PMs/TPMs on connecting delivery execution to merchandising outcomes

Required Qualifications

8–12+ years in Technical Program Management or Program Management
Proven experience owning portfolio-level programs across planning, supply chain, or retail technology domains
Strong understanding of:
Merch Planning and Allocation processes
Forecasting and inventory optimization concepts
Cross-functional delivery in data-driven systems
Demonstrated ability to influence both technical and business leadership decisions

Preferred Qualifications

Experience with Anaplan, planning systems, or allocation engines
Exposure to AI/ML-based forecasting or optimization models
Experience with data platforms (e.g., Snowflake) and end-to-end data pipelines
Background in retail, apparel, or omnichannel inventory environments

Education

Bachelor’s or Master’s of engineering, or related fields.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

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More about this job

Responsibilities

The Senior Program Manager will lead complex, cross-portfolio technology initiatives focusing on merchandising, forecasting, and inventory allocation systems. They are responsible for driving end-to-end delivery, managing cross-functional dependencies, and ensuring technical solutions align with business outcomes.

Requirements

Candidates must have 8–12+ years of experience in technical program management within retail or supply chain domains. A bachelor’s or master’s degree in engineering or a related field is required, along with strong expertise in planning systems and data-driven decision-making.

Skills

Technical Program Management
Merch Planning
Allocation Strategies
Forecasting
Inventory Optimization
Cross-functional Leadership
Stakeholder Management
Release Governance
Data Analysis
Supply Chain
Retail Technology
Anaplan
Snowflake
Strategic Planning
Dependency Management
Executive Influence

Visa sponsorship

Not detected in the job text

Keywords

Technical Program Management
Merch Planning
Forecasting
Inventory Optimization
Allocation
Supply Chain
Retail
Anaplan
Snowflake
Data Pipelines
AI/ML
Release Governance
Cross-functional Leadership
Product Lifecycle Management
Digital Manufacturing
GTM
Sizing
Business Acumen
Strategic Decision Leadership
Dependency Management
Operational Excellence
Incident Leadership
Executive Influence
Omnichannel
Technology
IT Services
Consulting
Next Orbit
Product 4.0
Digital Experience

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