Cisco Voice & Network Technician

Job Title- Cisco Voice & Network Technician

Location - On-site GTA(Pickering), Ontario, Canada.

Duration - 6+ months

Role-Specific Responsibilities (On-Site Scope)

• Physical Hardware Staging & Installation: Unbox, inventory, rack, cable, and power on Cisco collaboration hardware (Cisco Catalyst voice routers, VG420/VG410 high-density analog gateways, compute servers, and Phybridge PoE switches) across data centers and telecom closets.
• IP Endpoint Rollout: Deploy physical Cisco IP phones (9800 series) to user desks, patch into data jacks/Phybridge adapters, enter activation codes, and verify phone registration on the network.
• Analog Infrastructure Cutover Support: Assist telecom technicians with physical cross-connects (CAT3/RJ21 amphenol wiring) between legacy terminal blocks and Cisco VG420 gateway ports; test physical dial tone across plant floor phones, hotline/PLAR units, and paging amplifiers.
• On-Site Test Script Execution: Walk site test scripts covering basic dial tone, inbound/outbound calling, feature testing (hold, transfer, conference), voicemail MWI lights, and emergency line dial checks.
• Field Punch-List & Inventory Management: Maintain physical asset tracking spreadsheets (MAC addresses, serial numbers, port assignments, and desk locations) and report daily progress to the Project Manager.

Project-Specific Requirements (RedPrint Form Answers)

1. Skills: Physical Telecom & Network Cabling:

• Hands-on basic knowledge of structured cabling standards (CAT5e/6, RJ45, RJ11, 25-pair/50-pin RJ21 amphenol connectors).
• Ability to use basic field testing tools (cable testers, tone generators, and test sets / butt sets for analog line verification).

1. Cisco Endpoint & Gateway Verification:

• Basic Familiarity with Cisco IP Phone onboarding, basic LCD menus, and activation code provisioning.
• Basic CLI and web GUI familiarity to verify link status, interface states, and gateway port LED indicators (VG420, VG410, C8300).
• Basic understanding of Power over Ethernet (PoE) and long-reach Ethernet adapters (Phybridge).

1. Data Logging & Asset Management:

• High proficiency in Excel/spreadsheets to record serial numbers, MAC addresses, port mappings, and testing results accurately.

Competencies :

Safety & Compliance Focus: Proven track record of strictly adhering to enterprise plant safety rules, personal protective equipment (PPE) requirements, and secure facility access protocols.

• Hands-On Reliability & Work Ethic: Punctual, organized, and physically capable of handling equipment movement, racking, and desk-to-desk hardware rollouts.
• Collaborative Field Presence: Strong interpersonal skills to interface courteously with on-site customer staff, plant operators, and local cabling contractors.
• Disciplined Execution: Follows step-by-step technical instructions from remote senior engineering leads without skipping procedural safeguards.

• Language
• Requirements: English: Fluent (clear verbal communication on-site and accurate written reporting).

• Certifications & Education :Education: Diploma or Degree in Computer Systems Networking, Telecommunications Technology, Electrical Engineering Technology, or equivalent field experience.
• Certifications (Preferred):
• Cisco Certified Network Associate (CCNA) or relevant network technician certificate.
• Vendor cabling or telecom technician certifications are an asset.

Additional Project & On-Site Constraints:

• Site Security Clearance (Mandatory): Must be eligible for and successfully pass Nuclear Facility Security Clearance / Background Vetting for unescorted on-site access in Ontario.
• Mobility & Transportation: Must hold a valid Ontario Driver’s License and have reliable transportation to travel between customer facility sites (Pickering, Darlington, and local corporate offices).