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Added 9 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11619
Added 9 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11619
Added 9 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11518
Added 9 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11518
Added 9 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…analysis activities, facilitate workshops, document functional and technical requirements, support UX and solution design, conduct feasibility studies and cost-benefit analyses, manage…
Added 9 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11612
Added 9 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11619
Added 9 mins ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11491
Added 9 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…365, Power Platform, Azure, and Dataverse, along with proven Technical Lead experience. The ideal candidate will have extensive enterprise application development experience, strong…
Added 9 mins ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11491
Added 9 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…analysis activities, facilitate workshops, document functional and technical requirements, support UX and solution design, conduct feasibility studies and cost-benefit analyses, manage…
Added 9 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11612
Added 9 mins ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11491
Added 9 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11612
Added 9 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11518
Added 9 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…365, Power Platform, Azure, and Dataverse, along with proven Technical Lead experience. The ideal candidate will have extensive enterprise application development experience, strong…
Added 9 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…365, Power Platform, Azure, and Dataverse, along with proven Technical Lead experience. The ideal candidate will have extensive enterprise application development experience, strong…
Added 41 mins ago
Regional Maintenance Manager
Transportation Equipment Network - Canada
Montreal, QC
…leader in transportation equipment and solutions. We’re full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service…
Added 55 mins ago
IT Support Intern
Transportation Equipment Network - Canada
Mississauga, ON
…leader in transportation equipment and solutions. We’re full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service…
Added 55 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 55 mins ago
R
Mail Insert Operator
REPAY
Mississauga, ON
- Full-time
Properly communicates finishing/quality concerns, service level statuses, and equipment performance issues to the appropriate personnel.
Added 55 mins ago
Account Manager
SJR
Toronto, ON
Group SJR is the original full-service content consultancy. Today’s leading organizations are grounded in unique skills, knowledge, and perspective but success depends on their ability to…
Added 55 mins ago
P
Field Service Employee, Medical Imaging (Travel: Sudbury, ON)
Philips
Sudbury, ON
- Full-time
Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install,…
Added 55 mins ago
O
Data Scientist, ONCAP/OpCo - 12 month contract
ONCAP
Toronto, ON
- $45 to $60 CAD / hour
Segment customer data to drive targeted marketing and personalization strategies.
Added 55 mins ago
C
Seasonal Customer Experience Representative
Canvaspop
Remote, Canada
- $19.7 CAD / hour
- Full-time
- Remote
Provide consistent exceptional customer service and problem solving by responding to all inbound calls/chats/emails

itec group Inc.

Technical Customer Service

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$50,000 to $65,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $50,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 2+ years of technical customer service, customer support, or quality assurance experience within a manufacturing environment.
Posting language: English
Posted: Oct 6, 2026

Original job description

We're excited to share an opportunity for an existing vacancy as a Technical Customer Service Representative with an established manufacturer in the Toronto area!

Daily responsibilities may include but are not limited to:

Provide technical customer service and product support to customers, dealers, and internal sales teams.
Respond to customer inquiries regarding seating products, specifications, installation, warranty, and troubleshooting.
Diagnose and resolve product-related issues by gathering information, identifying root causes, and recommending appropriate solutions.
Review product drawings, specifications, assembly instructions, and technical documentation to assist with customer inquiries.
Coordinate with manufacturing, engineering, quality, and sales teams to resolve technical and product concerns.
Maintain accurate records of customer inquiries, issues, resolutions, and follow-up activities.
Occasionally travel to customer sites in the GTA and outside of Canada

Mandatory Requirements:

2+ years of technical customer service, customer support, or quality assurance experience within a manufacturing environment.
Experience supporting manufactured products, seating, hardware, or similar products is an asset.
Strong technical aptitude with the ability to understand product specifications, drawings, components, and assembly processes.
Excellent troubleshooting and problem-solving skills.
Strong written and verbal communication skills.
Ability to manage multiple customer inquiries and prioritize effectively in a fast-paced environment.
Able to travel locally and internationally

Location: Toronto, ON

Salary Range: $50,000 to $65,000 + benefits, pension

If you are interested in learning more about the Technical Customer Service Representative job opportunity, please submit your updated resume to zavier@itecgroup.ca.

We are recruitment industry leaders committed to quality service, integrity, respect, and equal opportunity. We pride ourselves on a personalized recruitment process driven by experienced professionals. We do not use AI in our recruitment decisions; each candidate is evaluated based on their unique experience, skills, and fit for the role. Accommodations are available to all applicants upon request throughout our recruitment process. Please contact us at admin@itecgroup.ca or 1-877-682-8889 x223 if you require accommodation. We will work with all applicants to accommodate their accessibility needs. By applying for this position, you are consenting to receive electronic messages related to the consideration of employment through Itec Group and its clients. Should you wish to stop receiving electronic communications at any time, simply let us know at unsubscribe@itecgroup.ca.

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More about this job

Responsibilities

Provide technical support to customers, dealers, and internal sales teams by answering product questions and diagnosing issues involving specifications, installation, warranties, and troubleshooting. Review technical documentation, coordinate resolutions with internal teams, maintain accurate case records, and occasionally travel to customer sites.

Requirements

Requires at least two years of technical customer service, customer support, or quality assurance experience in a manufacturing environment; experience with manufactured products is an asset. Candidates should have strong technical aptitude, troubleshooting and communication skills, the ability to manage multiple inquiries, and willingness to travel locally and internationally.

Skills

Technical Customer Service
Customer Support
Product Support
Troubleshooting
Problem-Solving
Technical Aptitude
Product Specifications
Technical Drawings
Assembly Processes
Warranty Support
Root Cause Analysis
Written Communication
Verbal Communication
Prioritization
Cross-Functional Coordination
Quality Assurance

Benefits

Benefits
Pension

Visa sponsorship

Not detected in the job text

Keywords

Technical Customer Service
Customer Support
Product Support
Manufacturing
Seating Products
Product Specifications
Installation
Warranty
Troubleshooting
Root Cause Analysis
Product Drawings
Assembly Instructions
Technical Documentation
Quality Assurance
Engineering
Manufacturing Coordination
Customer Inquiries
Issue Resolution
Follow-Up Records
International Travel

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