Inside Sales Representative
- L'Orignal, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Generic functions:
- Ensures compliance to company regulations and policies.
- Must be aware of the department’s Quality Standards.
- Adhere to the department’s ISO procedures.
- Observes all safety rules.
- Receives all wire rod orders, trade and affiliate sales, has credit checked, analyses, reviews and obtains production approval, schedules for production, follows up on processing and dispatch of orders.
- Receives modifications to existing orders, makes necessary changes and advises personnel as necessary.
- Ensures customer complaints information are forwarded to Field Development Metallurgist.
- Ensures QA releases in the shipping priority report are prioritized.
- Forwards trial order information to the Technical Representative and advises customer when material is shipped.
- Responsible to calculate volume incentive for applicable customers and once approved, forwarded to the Accounting department.
- Communicates with QA and Shipping departments to expedite the shipments of delinquent/straggler coils.
- Responsible for the forecasts of tons to be shipped, by customer, for the shipping department.
- Assists in researching for potential customers for off spec materials or no longer materials wanted by original customer.
- Ensures processed rod orders for traded are received, credits are checked, analyzed, reviewed, approved, acknowledged, prepared work order, scheduled for production and expedited.
- Answers customer requests for information.
- Ensures payment terms on customers written purchase order, accounts receivable price discrepancies are verified.
- Responsible for various reports, ei. Daily, weekly, monthly and yearly.
- Assists in replacing the CSRs during vacation time or absences.
- Coordinate customer visits to IRM.
- Ensures new customer or modified specifications are updated.
- Maintains customers’ business records.
- Performs other required duties as assigned.
More about this job
Responsibilities
Processes and coordinates customer and trade orders from credit review and production approval through scheduling, shipment, and follow-up, while handling order changes, customer inquiries, and shipping priorities. Maintains customer records and specifications, prepares shipment forecasts and reports, calculates applicable volume incentives, and coordinates with internal departments and customers.
Requirements
The posting does not specify education, prior experience, or other formal qualifications. The role requires attention to company policies, quality standards, ISO procedures, and safety rules, along with the ability to coordinate orders, communicate with customers and internal teams, and maintain accurate records.
Skills
- Inside Sales
- Order Processing
- Credit Checks
- Production Scheduling
- Order Expediting
- Customer Service
- Complaint Coordination
- Quality Assurance Coordination
- Shipping Coordination
- Sales Forecasting
- Volume Incentive Calculation
- Accounts Receivable Price Verification
- Customer Records Management
- Report Preparation
- Customer Visit Coordination
- Specification Updates
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Manufacturing
- Logistics
- Administrative
Keywords
- Wire Rod
- Trade Sales
- Affiliate Sales
- Credit Checks
- Production Approval
- Production Scheduling
- Order Processing
- Order Modifications
- Customer Complaints
- Field Development Metallurgist
- Quality Assurance
- Shipping Priority
- Trial Orders
- Volume Incentives
- Accounting
- Shipping
- Delinquent Coils
- Shipment Forecasts
- Off-Spec Materials
- Purchase Orders
- Accounts Receivable
- Price Discrepancies
- ISO Procedures
- Quality Standards
- Primary Metal Manufacturing