Jobs in Canada

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Added 19 mins ago
W
(CAN) Customer Service Manager
Walmart
Slave Lake, AB
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 34 mins ago
Operations Administrative Support Officer
City of Vancouver
Vancouver, BC
…work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and…
Added 48 mins ago
TT
Gestionnaire de la réussite client - Customer Success Manager
trane technologies
Montreal, QC
- Full-time
…Trane® and Thermo King, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to…
Added 48 mins ago
PC
External Audit Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
- Full-time
A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing…
Added 1 hour ago
W
(CAN) Customer Service Manager
Walmart
Trenton, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
W
(CAN) Self Checkout Attendant - part time
Walmart
Chatham-Kent, ON
- Part-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 1 hour ago
W
(CAN) Gérant du service à la clientèle
Walmart
Rouyn-Noranda, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Slave Lake, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Cobourg, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Victoriaville, QC
- Full-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 1 hour ago
IC
Vice President, Operations
ivari Canada
Toronto, ON
- Full-time
ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US and Canada. We offer a wide range of…
Added 1 hour ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 1 hour ago
SC
Project Manager – Restoration Services
Stoakley-Stewart Consultants Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We have been engaged on a confidential search for an experienced Project Manager to join a well-established and growing property restoration organization in the Greater Toronto Area.
Added 1 hour ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 hour ago
RP
Coordinator, Digital Communications
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Our client is seeking a Coordinator, Digital Communications to join their team on a contract basis. Reporting to the Manager, Creative Content, Digital & Social Media, this role supports…
Added 2 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Rouyn-Noranda, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
(CAN) Self Checkout Attendant - part time
Walmart Canada
Chatham-Kent, ON · Chatham, ON
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 2 hours ago
WC
Customer Service Manager
Walmart Canada
Grand Falls-Windsor, NL
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
A&
Core Tax Incentives Manager – Technical
Alvarez & Marsal
Vancouver, BC
- Full-time
The A&M Tax Canada Team offers comprehensive tax advisory services to clients in various sectors and industries. With a deep understanding of the Canadian tax landscape, the team helps…
Added 2 hours ago
BI
Project Manager – Exterminauts
Behaviour Interactive
Montreal, QC
- Contract
…UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney,…
Added 2 hours ago
M
Customer Success Manager
Meltwater
Toronto, ON
- Full-time
We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities
Added 2 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
K
Manager, Government Solutions
KPMG
Edmonton, AB
- Full-time
As a Manager in our Government Solutions practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the…

ivari Canada

Vice President, Operations

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Welcome to ivari

Let us introduce ourselves. With 300+ employees across Canada, ivari is a company that’s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible.

ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US and Canada. We offer a wide range of products and services, including life and health insurance, annuities, pension administration and investment services.

At ivari, everyone is welcome! It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

Here’s the job opportunity…

We are looking for a Vice President, Operations to join our dynamic ivari team based in Toronto. This role will report to the EVP and Chief Operating Officer. The successful candidate will provide leadership and direction for all ivari’s operations to ensure a consistent experience for internal and external stakeholders. They will act as the key point of contact for our outsourcing relationship, ensuring metrics, policies, and procedures are being administered as per the contract. They will also be responsible for driving ivari’s user experience strategy and process optimization initiatives, whereby the use of technology is being maximized to reduce manual processes and paper consumption while enhancing the customer experience and Fair Treatment of Customer requirements.

You will…

Lead the overall administration of the operations outsourcing relationship by:
- Establishing and executing the strategy for new business and the in-force block of business
- Ensuring operations compliance with all government regulations
- Implementing industry best practices to manage the business.
- Act as the key point of contact and relationship manager for ivari with our TPA.
Provide successful contract interpretation and negotiation for issues that arise in managing the book of business.
Participate in corporate strategy development while taking ownership of the development and implementation of the operations strategy and vision.
Define, maintain, and improve service goals for each department, focusing on excellence in the customer experience.
Maintain and improve risk identification and mitigation processes, including activities and controls associated with meeting contractual, regulatory, and legislative requirements.
Successfully implement new solutions on the platform of choice, keeping ivari competitive within the marketplace as a user-friendly and cost-effective provider of insurance including our Illustration, eApp and Advisor/Customer portal.
Align both the front office and back office processes to create a consistent and frictionless experience.
Be accountable for the division’s cost centres, working with the management team to set annual budgets, monitor and review monthly variances.

What we are looking for…

Post-secondary education or relevant experience.
15 + years’ experience in the financial service industry, preferably in the individual life insurance industry.
Thorough knowledge of insurance products and/or Financial Service products with a solid understanding of operations and business process outsourcing (BPO).
In-depth understanding of operations with focus on outsource management and customer service satisfaction; strong understanding of life insurance business operations with respect to systems functionality, policy administration, and best practices.
Knowledge and experience with designing and interpreting what a frictionless user experience is by leveraging available technology.
Demonstrates leadership skills in guiding and coaching teams to successful implementation of projects and objectives.
Ability to work with senior management level and demonstrates high diplomacy and persuasion in influencing strategic and critical decisions.
Excellent communication and presentation skills; ability to communicate complex or critical information to all levels and to both internal and external stakeholders.
Proven ability to seek and identify opportunities through research by identifying market trends.
Ability to use knowledge and creativity to resolve non-standard situations (problems are complex and undefined) where no precedent or existing policies exist, demonstrating strong analytical and problem-solving skills.
Pro-active in identifying issues and leading the implementing of solutions.
Demonstrates ability to develop solutions to significantly improve existing methods and processes. Very strong team and service partner orientation.
Proven ability to meet challenges, goals and objectives with enthusiasm, drive and initiative.
Proven ability to develop effective partnerships, focus on common goals and implement integrated solutions.
Ability to plan at both a strategic and operational level; Committed to taking accountability and ownership of strategy and tactics.
Able to perform in a fast-paced environment with multiple demands and priorities.

What's in it for you

At ivari, it's important for us to keep our people motivated, recognized and rewarded. We offer competitive base salaries plus a bonus, one of the many reasons ivari is a great place to work.

We also offer health and dental benefits for the entire family from Day 1! But that’s just the beginning. When you join the ivari team you also get…

Competitive compensation and annual bonus opportunity
Comprehensive health and dental benefits [for you and your family]
Pension and employee savings plans with company matching contributions
Hybrid work arrangement with dedicated in-office collaboration days
Competitive vacation and paid time-off programs
Professional development and continuous learning opportunities
Collaborative culture where individual contributions have visible impact
Wellness programs supporting physical and mental health

Who you are…

You are a team player who not only understands our core values but lives them every day. You know the importance of…

Bringing clarity and focus to your work;
Taking ownership and doing what you say you will;
Remaining flexible;
Collaborating with others;

To apply, please email your resume to: human.resources@ivari.ca

ivari strives to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business.

We are committed to providing an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.

A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about an accommodation will be treated as confidential. If you do require an accommodation, please email human.resources@ivari.ca.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead ivari’s operations and outsourcing relationship, ensuring contractual, regulatory, and service requirements are met while improving customer experience and operational performance. Set and implement operations strategy, optimize processes through technology, oversee risk and budgets, and deliver consistent front- and back-office experiences.

Requirements

Requires post-secondary education or relevant experience and 15 or more years in financial services, preferably individual life insurance, with strong knowledge of insurance operations, policy administration, and outsourcing management. The candidate should demonstrate executive leadership, strategic and operational planning, communication and negotiation skills, and the ability to improve processes and implement solutions.

Skills

Operations Leadership
Business Process Outsourcing
Life Insurance Operations
Policy Administration
Customer Experience Strategy
Process Optimization
Regulatory Compliance
Risk Management
Contract Negotiation
Strategic Planning
Budget Management
Project Implementation
Team Leadership and Coaching
Analytical and Problem-Solving Skills
Stakeholder Communication

Benefits

Competitive Compensation
Annual Bonus Opportunity
Health and Dental Benefits
Pension and Employee Savings Plans
Company Matching Contributions
Hybrid Work Arrangement
Vacation and Paid Time Off
Professional Development
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Life Insurance
Financial Services
Business Process Outsourcing
Third-Party Administrator
Operations Strategy
Policy Administration
Insurance Products
Customer Experience
User Experience
Process Optimization
Technology Enablement
Illustration
Electronic Application
Advisor Portal
Customer Portal
Regulatory Compliance
Risk Identification
Risk Mitigation
Contract Management
Contract Negotiation
Service Goals
Budget Management
Cost Centres
Fair Treatment of Customers
Front-Office Processes
Back-Office Processes

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Work requirements

Jobs in Canada