Jobs in Canada

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Added 19 mins ago
IC
Vice President, Operations
ivari Canada
Toronto, ON
- Full-time
Act as the key point of contact and relationship manager for ivari with our TPA.
Added 19 mins ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 34 mins ago
SC
Project Manager – Restoration Services
Stoakley-Stewart Consultants Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to senior operational leadership, the Project Manager is a key member of the restoration team and takes ownership of assigned property-loss projects from initial response through…
Added 1 hour ago
B
Director, Asset & Wealth Management, Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
Act as a senior credit and portfolio management lead for Asset & Wealth Manager borrowers and sponsor fund counterparties.
Added 1 hour ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Mississauga, ON
- Full-time
Provides visionary leadership and enables synergies to District Managers, Strategic and Technical Sales Manager, National Accounts team, and direct Sales team for KAR Industrial in all…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
BC
Director, Asset & Wealth Management, Portfolio Management
BMO Capital Markets
Toronto, ON
- Full-time
Act as a senior credit and portfolio management lead for Asset & Wealth Manager borrowers and sponsor fund counterparties.
Added 1 hour ago
C
Software Application Developer
CGI
Halifax, NS
- Full-time
Technical Skills – Must Have
Added 2 hours ago
Senior Manager, Forward Deployed AI Engineer
Clearsulting
Canada
The compensation range for this position is $185,000 - 246,000 CAD. We are committed to ensuring our offers reflect the value each candidate brings to the role. Final salary placement will…
Added 2 hours ago
GL
Senior Manager, Customer Service Operations
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role…
Added 2 hours ago
I
Manager 3, Software Development - CAN Tax Content Development
Intuit
Toronto, ON
- Full-time
Come join the CG-PD Tax Development team as a Manager 3, Software Development. CG-PD Tax Content delivers world class tax compliance and experiences to consumers and tax pros in the US and…
Added 2 hours ago
K
Payroll Specialist
Kinectrics
Toronto, ON
- Full-time
Salary Range: $75,000-$85,000 annual. Exact compensation may vary depending on the individual experience and qualifications of each candidate. Applicants with greater or less than the…
Added 2 hours ago
S
Regional Delivery Manager
Skip
Toronto, ON
- Full-time
The Regional Delivery Manager is accountable for achieving network KPI & budget targets for the regions they are responsible for. You will be expected to investigate the root cause of…
Added 2 hours ago
TU
Case Manager, Student Academic Support
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and…
Added 2 hours ago
AI
Compliance and Quality Assurance Manager
Advatix, Inc.
Remote, Canada
- Full-time
- Remote
This position can be based in Detroit, Maple Grove, South Bend, Chicago or within driving distance (50 miles) of one of our locations listed
Added 3 hours ago
GC
DevOps Engineer - Game Developer Experience
Game Companies
Vancouver, BC
- Full-time
Reporting to a Senior Engineering Manager within the Game Developer Experience (GDX) team, you'll design, build, and maintain enterprise-grade development pipelines for EA's video games and…
Added 3 hours ago
E
Scheduling and Attendance Coordinator (SAC) - Full-Time (FT) - Countryside
Extendicare
Sudbury, ON · Axm - Countryside
- Full-time
Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 senior care and living centers as well as our home health care…
Added 3 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Competitive Compensation and Benefits –– Salaries and benefits designed to align with industry standards, reinforcing our commitment to attracting and retaining top talent. Excellent…
Added 5 hours ago
GC
Senior Manager, FP&A - Central Technology
Game Companies
Vancouver, BC
- Full-time
We're looking for a Senior Manager of Financial Planning & Analysis (FP&A) to lead Finance support for EA's Information Technology (EAIT) and Security organizations. You'll partner with our…
Added 5 hours ago
GC
Data Analyst - EA Sports FC
Game Companies
Vancouver, BC
- Full-time
The FC Data & Analytics team is seeking a Data Analyst to join our team based in Vancouver. Reporting to a Senior Manager, you will collaborate closely with production, product management,…
Added 5 hours ago
GC
Audio Artist – EA SPORTS FC
Game Companies
Vancouver, BC
- Full-time
…audio are prerequisites. You will report to the Development Manager and work with the Audio leads. If this sounds like you – submit your application and join us on this…
Added 5 hours ago
HP
Project Manager
HighView Partners
Calgary, AB
- $89,000 to $123,000 CAD / year
- Full-time
The position is based in Calgary, Alberta, with a flexible hybrid arrangement requiring a minimum of three days per week in the office
Added 5 hours ago
I
Senior Product Manager, Connected Accounts Platform
Intuit
Toronto, ON
- Full-time
We are seeking a Senior Product Manager to drive roadmap for shared financial connections within Intuit's Consumer Group (CG). In this role, you will own the Connected Account Platform…
Added 5 hours ago
CB
Manager, Learning & Program Development
CPHR BC & Yukon
Vancouver, BC
- Full-time
We are seeking a strategic and collaborative Manager, Learning & Program Development to lead CPHR BC & Yukon's member learning strategy and portfolio with a focus on business acumen, member…

ivari Canada

Vice President, Operations

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Welcome to ivari

Let us introduce ourselves. With 300+ employees across Canada, ivari is a company that’s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible.

ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US and Canada. We offer a wide range of products and services, including life and health insurance, annuities, pension administration and investment services.

At ivari, everyone is welcome! It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

Here’s the job opportunity…

We are looking for a Vice President, Operations to join our dynamic ivari team based in Toronto. This role will report to the EVP and Chief Operating Officer. The successful candidate will provide leadership and direction for all ivari’s operations to ensure a consistent experience for internal and external stakeholders. They will act as the key point of contact for our outsourcing relationship, ensuring metrics, policies, and procedures are being administered as per the contract. They will also be responsible for driving ivari’s user experience strategy and process optimization initiatives, whereby the use of technology is being maximized to reduce manual processes and paper consumption while enhancing the customer experience and Fair Treatment of Customer requirements.

You will…

Lead the overall administration of the operations outsourcing relationship by:
- Establishing and executing the strategy for new business and the in-force block of business
- Ensuring operations compliance with all government regulations
- Implementing industry best practices to manage the business.
- Act as the key point of contact and relationship manager for ivari with our TPA.
Provide successful contract interpretation and negotiation for issues that arise in managing the book of business.
Participate in corporate strategy development while taking ownership of the development and implementation of the operations strategy and vision.
Define, maintain, and improve service goals for each department, focusing on excellence in the customer experience.
Maintain and improve risk identification and mitigation processes, including activities and controls associated with meeting contractual, regulatory, and legislative requirements.
Successfully implement new solutions on the platform of choice, keeping ivari competitive within the marketplace as a user-friendly and cost-effective provider of insurance including our Illustration, eApp and Advisor/Customer portal.
Align both the front office and back office processes to create a consistent and frictionless experience.
Be accountable for the division’s cost centres, working with the management team to set annual budgets, monitor and review monthly variances.

What we are looking for…

Post-secondary education or relevant experience.
15 + years’ experience in the financial service industry, preferably in the individual life insurance industry.
Thorough knowledge of insurance products and/or Financial Service products with a solid understanding of operations and business process outsourcing (BPO).
In-depth understanding of operations with focus on outsource management and customer service satisfaction; strong understanding of life insurance business operations with respect to systems functionality, policy administration, and best practices.
Knowledge and experience with designing and interpreting what a frictionless user experience is by leveraging available technology.
Demonstrates leadership skills in guiding and coaching teams to successful implementation of projects and objectives.
Ability to work with senior management level and demonstrates high diplomacy and persuasion in influencing strategic and critical decisions.
Excellent communication and presentation skills; ability to communicate complex or critical information to all levels and to both internal and external stakeholders.
Proven ability to seek and identify opportunities through research by identifying market trends.
Ability to use knowledge and creativity to resolve non-standard situations (problems are complex and undefined) where no precedent or existing policies exist, demonstrating strong analytical and problem-solving skills.
Pro-active in identifying issues and leading the implementing of solutions.
Demonstrates ability to develop solutions to significantly improve existing methods and processes. Very strong team and service partner orientation.
Proven ability to meet challenges, goals and objectives with enthusiasm, drive and initiative.
Proven ability to develop effective partnerships, focus on common goals and implement integrated solutions.
Ability to plan at both a strategic and operational level; Committed to taking accountability and ownership of strategy and tactics.
Able to perform in a fast-paced environment with multiple demands and priorities.

What's in it for you

At ivari, it's important for us to keep our people motivated, recognized and rewarded. We offer competitive base salaries plus a bonus, one of the many reasons ivari is a great place to work.

We also offer health and dental benefits for the entire family from Day 1! But that’s just the beginning. When you join the ivari team you also get…

Competitive compensation and annual bonus opportunity
Comprehensive health and dental benefits [for you and your family]
Pension and employee savings plans with company matching contributions
Hybrid work arrangement with dedicated in-office collaboration days
Competitive vacation and paid time-off programs
Professional development and continuous learning opportunities
Collaborative culture where individual contributions have visible impact
Wellness programs supporting physical and mental health

Who you are…

You are a team player who not only understands our core values but lives them every day. You know the importance of…

Bringing clarity and focus to your work;
Taking ownership and doing what you say you will;
Remaining flexible;
Collaborating with others;

To apply, please email your resume to: human.resources@ivari.ca

ivari strives to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business.

We are committed to providing an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.

A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about an accommodation will be treated as confidential. If you do require an accommodation, please email human.resources@ivari.ca.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead ivari’s operations and outsourcing relationship, ensuring contractual, regulatory, and service requirements are met while improving customer experience and operational performance. Set and implement operations strategy, optimize processes through technology, oversee risk and budgets, and deliver consistent front- and back-office experiences.

Requirements

Requires post-secondary education or relevant experience and 15 or more years in financial services, preferably individual life insurance, with strong knowledge of insurance operations, policy administration, and outsourcing management. The candidate should demonstrate executive leadership, strategic and operational planning, communication and negotiation skills, and the ability to improve processes and implement solutions.

Skills

Operations Leadership
Business Process Outsourcing
Life Insurance Operations
Policy Administration
Customer Experience Strategy
Process Optimization
Regulatory Compliance
Risk Management
Contract Negotiation
Strategic Planning
Budget Management
Project Implementation
Team Leadership and Coaching
Analytical and Problem-Solving Skills
Stakeholder Communication

Benefits

Competitive Compensation
Annual Bonus Opportunity
Health and Dental Benefits
Pension and Employee Savings Plans
Company Matching Contributions
Hybrid Work Arrangement
Vacation and Paid Time Off
Professional Development
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Life Insurance
Financial Services
Business Process Outsourcing
Third-Party Administrator
Operations Strategy
Policy Administration
Insurance Products
Customer Experience
User Experience
Process Optimization
Technology Enablement
Illustration
Electronic Application
Advisor Portal
Customer Portal
Regulatory Compliance
Risk Identification
Risk Mitigation
Contract Management
Contract Negotiation
Service Goals
Budget Management
Cost Centres
Fair Treatment of Customers
Front-Office Processes
Back-Office Processes

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Work requirements

Jobs in Canada