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Added 1 hour ago
JG
Marketing Business Development Manager
Jupiter Global Bio-Research Inc.
AB · Edmonton, AB
- Full-time
Role Description The Marketing Business Development Manager is a full-time, on-site role based in Edmonton, AB. This position is responsible for identifying and developing new business…
Added 3 hours ago
IC
VP, Life Operations
ivari Canada
Toronto, ON
- Full-time
We are looking for a Vice President, Operations to join our dynamic ivari team based in Toronto. This role will report to the EVP and Chief Operating Officer. The successful candidate will…
Added 3 hours ago
M
RQ11741 - Product Manager - Senior
Maarut
Toronto, ON
- Contract
Leads the product strategy, roadmap, priorities, and product
Added 4 hours ago
SPECIALIST CYBER DIPLOMACY & GOVERNANCE (BUSINESS STRATEGY & PLANNING)
City of Toronto
Toronto, ON
Division & Section: Toronto Cyber Security, Cyber Operations
Added 4 hours ago
S
Patient Care Coordinator, Heartwood Centre for Women, BC Mental Health & Substance Use Services – Vancouver, BC
Sanya’k̓ula
Vancouver, BC
- Full-time
Assists the Clinical Services Manager (CSM) or designate with the coordination of staffing/scheduling activities by participating in the development of rotation schedules, ensuring daily…
Added 5 hours ago
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Gestionnaire principal.e, Processus et produit // Senior Manager, Process & Product
SSENSE
Montreal, QC
- Full-time
7 ans ou plus d’expérience en gestion de produit, en ingénierie des processus d’affaires ou en opérations numériques (idéalement dans l’écosystème du commerce électronique ou des…
Added 6 hours ago
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Directeur de service/Directrice de service
Agéco
Montreal, QC
- Full-time
Its areas of expertise include business intelligence, environmental quantification and performance, strategy and govern
Added 6 hours ago
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Business Development Manager (Agriculture)
AdvancedAg
Raymond, AB
- Contract
This role connects business strategy with practical execution. Working closely with the CEO, Director of Sales, and other departments, the Business Development Manager will develop…
Added 7 hours ago
LI
Senior Product Manager
Lotus IT Solutions
Toronto, ON
- Contract
Define and communicate the enterprise platform product vision, strategy, roadmap, and measurable outcomes to stakeholders and leadership.
Added 7 hours ago
MB
Inventory Coordinator
Martin Brower UK and Ireland
Baie-D'Urfé, QC
- Full-time
Assist with cycle count on all items as per Cycle Count Procedure - identify issues, research and repair
Added 7 hours ago
J
Manager of UX Research
Jobgether
Canada
- $112,000 to $160,000 CAD / year
- Full-time
As Manager of UX Research, you will shape how users’ needs, behaviors, and experiences inform product strategy across a complex B2B SaaS platform. Combining hands-on qualitative and…
Added 7 hours ago
J
Senior Account Manager, Media
Jobgether
Canada
- Full-time
The Senior Account Manager, Media will manage and grow relationships with a portfolio of high-value brand, agency, and original equipment manufacturer (OEM) clients across specialized…
Added 8 hours ago
AI
Account Manager
Accuenergy Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Cross-functional handoffs - clean handoff to Commercial Operations on order processing, exception resolution, and delivery promise integrity; clean handoff to Application Specialist on deep…
Added 8 hours ago
TP
Senior Representative, CX Strategy Activation
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Manager, Customer Experience and Insights, you will activate Toronto Pearson’s customer experience strategy by embedding customer-centric practices, programs and governance…
Added 8 hours ago
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Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
…next steps. Our partner is looking for a Principal Product Manager – Billing & Platform based in…
Added 8 hours ago
S
Patient Care Coordinator, BC Mental Health and Substance Use Services
Sanya’k̓ula
Vancouver, BC
- Full-time
…staff training and development. Assists the Clinical Services Manager (CSM)/Designate with performing administrative duties and coordinates staffing, scheduling and clinical research…
Added 8 hours ago
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Senior Manager, Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
The Product Manager is responsible for managing product execution and roadmap delivery for a Capital Markets product or business capability. Reporting to the Senior Product Manager, the…
Added 8 hours ago
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Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
The Senior Product Manager is accountable for the strategy, roadmap, and success of a significant Capital Markets product or complex business capability. The role partners with business,…
Added 8 hours ago
NR
Associate Portfolio Manager
North Road Investment Counsel
AB · Edmonton, AB
- Full-time
…professionals who connect pension-level academic financial research with family wealth management, without the pressure of finding new…
Added 8 hours ago
J
Senior Manager, Integrated Marketing
Jobgether
Canada
- $105,000 to $134,700 CAD / year
- Full-time
The Senior Manager, Integrated Marketing will shape and execute strategic marketing initiatives that support business growth, generate qualified demand, and strengthen the sales pipeline.…
Added 8 hours ago
MP
Value Stream Product Manager (2 year - term)
Manitoba Public Insurance
Winnipeg, MB
- Contract
Reporting to the Value Stream Product Management Lead, the Value Stream Product Manager is accountable for defining the long-term strategic and future-state product vision and roadmap of…
Added 8 hours ago
NN
Sr Manager, Medical Science Liaison
Novo Nordisk
Toronto, ON
- Full-time
As Senior Manager, Medical Science Liaison, you will lead the field team that brings Novo’s cardiometabolic medical strategy to life across Ontario and Quebec. You will coach Medical…
Added 8 hours ago
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United Supermarket is hiring Meat Department Manager - Food Store with LMIA
LMIA.CA
ON · Ontario, Canada
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 8 hours ago
MS
Business Development Manager, Industrial Solutions
MacDonald Search Group
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $90,000 CAD / year
- Full-time
Warehouses, distribution centres, logistics operations, manufacturing plants, and other large commercial and industrial facilities will be key targets. You will be expected to get out into…
Added 8 hours ago
IC
Senior Digital Product Manager
iPartner Consulting
Toronto, ON
- Contract
We are seeking an experienced Senior Product Manager to lead product strategy, roadmap development, backlog prioritization, and delivery for an enterprise business services platform. The…

ivari Canada

VP, Life Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Welcome to ivari

Let us introduce ourselves. With 300+ employees across Canada, ivari is a company that’s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible.

ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US and Canada. We offer a wide range of products and services, including life and health insurance, annuities, pension administration and investment services.

At ivari, everyone is welcome! It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

Here’s the job opportunity…

We are looking for a Vice President, Operations to join our dynamic ivari team based in Toronto. This role will report to the EVP and Chief Operating Officer. The successful candidate will provide leadership and direction for all ivari’s operations to ensure a consistent experience for internal and external stakeholders. They will act as the key point of contact for our outsourcing relationship, ensuring metrics, policies, and procedures are being administered as per the contract. They will also be responsible for driving ivari’s user experience strategy and process optimization initiatives, whereby the use of technology is being maximized to reduce manual processes and paper consumption while enhancing the customer experience and Fair Treatment of Customer requirements.

You will…

Lead the overall administration of the operations outsourcing relationship by:
- Establishing and executing the strategy for new business and the in-force block of business
- Ensuring operations compliance with all government regulations
- Implementing industry best practices to manage the business.
- Act as the key point of contact and relationship manager for ivari with our TPA.
Provide successful contract interpretation and negotiation for issues that arise in managing the book of business.
Participate in corporate strategy development while taking ownership of the development and implementation of the operations strategy and vision.
Define, maintain, and improve service goals for each department, focusing on excellence in the customer experience.
Maintain and improve risk identification and mitigation processes, including activities and controls associated with meeting contractual, regulatory, and legislative requirements.
Successfully implement new solutions on the platform of choice, keeping ivari competitive within the marketplace as a user-friendly and cost-effective provider of insurance including our Illustration, eApp and Advisor/Customer portal.
Align both the front office and back office processes to create a consistent and frictionless experience.
Be accountable for the division’s cost centres, working with the management team to set annual budgets, monitor and review monthly variances.

What We Are Looking For…

Post-secondary education or relevant experience.
15 + years’ experience in the financial service industry, preferably in the individual life insurance industry.
Thorough knowledge of insurance products and/or Financial Service products with a solid understanding of operations and business process outsourcing (BPO).
In-depth understanding of operations with focus on outsource management and customer service satisfaction; strong understanding of life insurance business operations with respect to systems functionality, policy administration, and best practices.
Knowledge and experience with designing and interpreting what a frictionless user experience is by leveraging available technology.
Demonstrates leadership skills in guiding and coaching teams to successful implementation of projects and objectives.
Ability to work with senior management level and demonstrates high diplomacy and persuasion in influencing strategic and critical decisions.
Excellent communication and presentation skills; ability to communicate complex or critical information to all levels and to both internal and external stakeholders.
Proven ability to seek and identify opportunities through research by identifying market trends.
Ability to use knowledge and creativity to resolve non-standard situations (problems are complex and undefined) where no precedent or existing policies exist, demonstrating strong analytical and problem-solving skills.
Pro-active in identifying issues and leading the implementing of solutions.
Demonstrates ability to develop solutions to significantly improve existing methods and processes. Very strong team and service partner orientation.
Proven ability to meet challenges, goals and objectives with enthusiasm, drive and initiative.
Proven ability to develop effective partnerships, focus on common goals and implement integrated solutions.
Ability to plan at both a strategic and operational level; Committed to taking accountability and ownership of strategy and tactics.
Able to perform in a fast-paced environment with multiple demands and priorities.

What's In It For You

At ivari, it's important for us to keep our people motivated, recognized and rewarded. We offer competitive base salaries plus a bonus, one of the many reasons ivari is a great place to work.

We also offer health and dental benefits for the entire family from Day 1! But that’s just the beginning. When you join the ivari team you also get…

Competitive compensation and annual bonus opportunity
Comprehensive health and dental benefits [for you and your family]
Pension and employee savings plans with company matching contributions
Hybrid work arrangement with dedicated in-office collaboration days
Competitive vacation and paid time-off programs
Professional development and continuous learning opportunities
Collaborative culture where individual contributions have visible impact
Wellness programs supporting physical and mental health

Who You Are…

You are a team player who not only understands our core values but lives them every day. You know the importance of…

Bringing clarity and focus to your work;
Taking ownership and doing what you say you will;
Remaining flexible;
Collaborating with others;

To apply, please email your resume to: human.resources@ivari.ca

ivari strives to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business.

We are committed to providing an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.

A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about an accommodation will be treated as confidential. If you do require an accommodation, please email human.resources@ivari.ca .

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More about this job

Responsibilities

Lead ivari’s operations and manage its third-party administrator relationship, including operational strategy, contract administration, regulatory compliance, and service goals. Drive technology-enabled process improvements and a consistent customer experience, while overseeing risk controls, budgets, and implementation of new solutions.

Requirements

Requires post-secondary education or relevant experience and more than 15 years of financial services experience, preferably in individual life insurance. Candidates should bring strong knowledge of insurance operations, outsourcing, policy administration, customer experience, technology-enabled process improvement, strategic leadership, and stakeholder communication.

Skills

Operations Leadership
Life Insurance Operations
Policy Administration
Customer Experience Strategy
Process Optimization
Risk Management
Regulatory Compliance
Contract Negotiation
Strategic Planning
Budget Management
Technology Implementation
User Experience Design
Stakeholder Management
Analytical Problem-Solving
Team Leadership and Coaching

Benefits

Competitive Compensation
Annual Bonus Opportunity
Health and Dental Benefits
Pension and Employee Savings Plans
Company Matching Contributions
Hybrid Work Arrangement
Vacation and Paid Time Off
Professional Development
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Life Insurance
Financial Services
Business Process Outsourcing
Third-Party Administrator
Policy Administration
Operations Strategy
Customer Experience
User Experience
Process Optimization
Insurance Products
Regulatory Compliance
Risk Identification
Risk Mitigation
Contract Interpretation
Contract Negotiation
Illustration
Electronic Applications
Advisor Portal
Customer Portal
Technology Implementation
Front Office Processes
Back Office Processes
Budget Management
Service Goals
Fair Treatment of Customers

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