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Added 9 mins ago
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Personal Finance Advisor
Desjardins
Granby, QC · Caisse Desjardins de Granby-Haute-Yamaska
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 9 mins ago
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Senior Director, Project Delivery (Hybrid)
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Toronto, ON
- Full-time
Trusted-advisor presence with C-suite, Chief Compliance Officer and
Added 23 mins ago
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Director of Global Brand Partnership
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Toronto, ON · Greater Toronto Area, Canada
- Contract
Establish partnership performance expectations, KPIs, and service-level requirements.
Added 23 mins ago
DM
Construction Supervisor
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Athabasca, AB
- Full-time
Develop and foster relationships with key service providers
Added 23 mins ago
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Associate, Sales and Customer Service
belairdirect
Montreal, QC
- Full-time
…skills, we may be a good fit! As an Associate, Sales and Customer Service, you’ll become a trusted advisor in helping Canadians protect the things they care…
Added 23 mins ago
Solutions Consultant - Advanced Process Control
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Added 23 mins ago
Business Advisor - North Bay Business Banking Centre, ON
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…Canadian Banking network, the focus is to provide exceptional service throughout the customer’s journey…
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Construction Supervisor
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SK · Athabasca Basin, Saskatchewan
Develop and foster relationships with key service providers.
Added 23 mins ago
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Regional Account Manager
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- Full-time
…internal teams to successfully deliver Kal Tire product and service solutions according to customer requirements. Manages and develops customer accounts to initiate and maintain favorable…
Added 23 mins ago
Resource Governance Advisor
Government of Alberta
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Added 23 mins ago
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Associate Insurance Advisor II
Co-operators
West Kelowna, BC
- Full-time
The Associate Insurance Advisor II is a key player in the support and development of the agency operation primarily through sales and service. This role utilizes a broad knowledge of The…
Added 38 mins ago
Specialist, Digital Account Manager
Bell
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Success in this role relies on the ability of the Digital Account Manager to build a reputation of “trusted advisor” within the customer business and to develop strong relationships with…
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TC
Senior Database Administrator (Oracle Application DBA / AWS Cloud)
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- $115,000 to $130,000 CAD / year
- Full-time
…standards of innovation, engineering excellence and customer…
Added 38 mins ago
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Talent Acquisition Senior Specialist
Savaria
Toronto, ON · Greater Toronto Area, Canada
- $75,000 to $105,000 CAD / year
- Full-time
The successful candidate will recruit across manufacturing, operations, engineering, sales, corporate, and field service functions while helping drive an exceptional candidate experience…
Added 38 mins ago
EI
Brand Protection Advisor - Hospitality and Hotels
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London, ON · Windsor, ON
- Full-time
Ecolab is seeking a Brand Protection Advisor (Hospitality and Hotels) to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help…
Added 38 mins ago
PC
Senior Associate, Financial Services, Digital Banking Operations, Consulting
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Ability to become a trusted advisor to clients by building and maintaining relationships
Added 38 mins ago
SMB Customer Success Manager
Guesty
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Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
Added 54 mins ago
IT
Optical Advisor
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We are seeking a full-time Optical Advisor to join our friendly eye care team in Parksville.
Added 54 mins ago
Technical Account Manager (Mid-Market)
eSentire
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As a Technical Account Manager at eSentire, you are the trusted technical advisor and outcome delivery partner for customers. You work independently day to day and build strong…
Added 54 mins ago
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Senior Retirement Planning Advisor
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Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
As a member of Member Services, the Senior Retirement Planning Advisor builds upon the core responsibilities of the Member Advisor role, providing advanced retirement planning guidance,…
Added 54 mins ago
Bulk Prep Technician (Afternoon Shift) - Kamloops, BC
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…millions of people every day. Intertek (BML) is the trusted advisor to many of the world’s leading brands, companies, and governments, and has earned a reputation for accuracy, reliability,…
Added 54 mins ago
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Customer Success Manager - Core Clouds
Salesforce
Vancouver, BC · Toronto, ON · Canada - Toronto
- Full-time
…functions as an extension of the customer’s workforce and a trusted advisor, identifying and addressing both technical and business concerns and aligning them strategically with customer…
Added 54 mins ago
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Representative, District Sales (Windsor)
Gordon Food Service - Canada
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- Full-time
Consultative Sales: Serve as a food service advisor, providing system design guidance and GFS value-added solutions.
Added 54 mins ago
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Director, Internal Controls & Finance Transformation
Neo Performance Materials
Toronto, ON
- $140,000 to $170,000 CAD / year
- Full-time
…Finance Systems & Data Governance and work closely with external service…
Added 54 mins ago
BS
Bilingual Technical Service Advisor
Bilingual Source
Guelph, ON
- $50,000 to $57,500 CAD / year
- Full-time
BILINGUAL TECHNICAL SERVICE ADVISOR (FRENCH AND ENGLISH REQUIRED)

ivari Canada

VP, Life Operations

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Welcome to ivari

Let us introduce ourselves. With 300+ employees across Canada, ivari is a company that’s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible.

ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US and Canada. We offer a wide range of products and services, including life and health insurance, annuities, pension administration and investment services.

At ivari, everyone is welcome! It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

Here’s the job opportunity…

We are looking for a Vice President, Operations to join our dynamic ivari team based in Toronto. This role will report to the EVP and Chief Operating Officer. The successful candidate will provide leadership and direction for all ivari’s operations to ensure a consistent experience for internal and external stakeholders. They will act as the key point of contact for our outsourcing relationship, ensuring metrics, policies, and procedures are being administered as per the contract. They will also be responsible for driving ivari’s user experience strategy and process optimization initiatives, whereby the use of technology is being maximized to reduce manual processes and paper consumption while enhancing the customer experience and Fair Treatment of Customer requirements.

You will…

Lead the overall administration of the operations outsourcing relationship by:
- Establishing and executing the strategy for new business and the in-force block of business
- Ensuring operations compliance with all government regulations
- Implementing industry best practices to manage the business.
- Act as the key point of contact and relationship manager for ivari with our TPA.
Provide successful contract interpretation and negotiation for issues that arise in managing the book of business.
Participate in corporate strategy development while taking ownership of the development and implementation of the operations strategy and vision.
Define, maintain, and improve service goals for each department, focusing on excellence in the customer experience.
Maintain and improve risk identification and mitigation processes, including activities and controls associated with meeting contractual, regulatory, and legislative requirements.
Successfully implement new solutions on the platform of choice, keeping ivari competitive within the marketplace as a user-friendly and cost-effective provider of insurance including our Illustration, eApp and Advisor/Customer portal.
Align both the front office and back office processes to create a consistent and frictionless experience.
Be accountable for the division’s cost centres, working with the management team to set annual budgets, monitor and review monthly variances.

What We Are Looking For…

Post-secondary education or relevant experience.
15 + years’ experience in the financial service industry, preferably in the individual life insurance industry.
Thorough knowledge of insurance products and/or Financial Service products with a solid understanding of operations and business process outsourcing (BPO).
In-depth understanding of operations with focus on outsource management and customer service satisfaction; strong understanding of life insurance business operations with respect to systems functionality, policy administration, and best practices.
Knowledge and experience with designing and interpreting what a frictionless user experience is by leveraging available technology.
Demonstrates leadership skills in guiding and coaching teams to successful implementation of projects and objectives.
Ability to work with senior management level and demonstrates high diplomacy and persuasion in influencing strategic and critical decisions.
Excellent communication and presentation skills; ability to communicate complex or critical information to all levels and to both internal and external stakeholders.
Proven ability to seek and identify opportunities through research by identifying market trends.
Ability to use knowledge and creativity to resolve non-standard situations (problems are complex and undefined) where no precedent or existing policies exist, demonstrating strong analytical and problem-solving skills.
Pro-active in identifying issues and leading the implementing of solutions.
Demonstrates ability to develop solutions to significantly improve existing methods and processes. Very strong team and service partner orientation.
Proven ability to meet challenges, goals and objectives with enthusiasm, drive and initiative.
Proven ability to develop effective partnerships, focus on common goals and implement integrated solutions.
Ability to plan at both a strategic and operational level; Committed to taking accountability and ownership of strategy and tactics.
Able to perform in a fast-paced environment with multiple demands and priorities.

What's In It For You

At ivari, it's important for us to keep our people motivated, recognized and rewarded. We offer competitive base salaries plus a bonus, one of the many reasons ivari is a great place to work.

We also offer health and dental benefits for the entire family from Day 1! But that’s just the beginning. When you join the ivari team you also get…

Competitive compensation and annual bonus opportunity
Comprehensive health and dental benefits [for you and your family]
Pension and employee savings plans with company matching contributions
Hybrid work arrangement with dedicated in-office collaboration days
Competitive vacation and paid time-off programs
Professional development and continuous learning opportunities
Collaborative culture where individual contributions have visible impact
Wellness programs supporting physical and mental health

Who You Are…

You are a team player who not only understands our core values but lives them every day. You know the importance of…

Bringing clarity and focus to your work;
Taking ownership and doing what you say you will;
Remaining flexible;
Collaborating with others;

To apply, please email your resume to: human.resources@ivari.ca

ivari strives to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business.

We are committed to providing an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.

A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about an accommodation will be treated as confidential. If you do require an accommodation, please email human.resources@ivari.ca .

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More about this job

Responsibilities

Lead ivari’s operations and manage its third-party administrator relationship, including operational strategy, contract administration, regulatory compliance, and service goals. Drive technology-enabled process improvements and a consistent customer experience, while overseeing risk controls, budgets, and implementation of new solutions.

Requirements

Requires post-secondary education or relevant experience and more than 15 years of financial services experience, preferably in individual life insurance. Candidates should bring strong knowledge of insurance operations, outsourcing, policy administration, customer experience, technology-enabled process improvement, strategic leadership, and stakeholder communication.

Skills

Operations Leadership
Life Insurance Operations
Policy Administration
Customer Experience Strategy
Process Optimization
Risk Management
Regulatory Compliance
Contract Negotiation
Strategic Planning
Budget Management
Technology Implementation
User Experience Design
Stakeholder Management
Analytical Problem-Solving
Team Leadership and Coaching

Benefits

Competitive Compensation
Annual Bonus Opportunity
Health and Dental Benefits
Pension and Employee Savings Plans
Company Matching Contributions
Hybrid Work Arrangement
Vacation and Paid Time Off
Professional Development
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Life Insurance
Financial Services
Business Process Outsourcing
Third-Party Administrator
Policy Administration
Operations Strategy
Customer Experience
User Experience
Process Optimization
Insurance Products
Regulatory Compliance
Risk Identification
Risk Mitigation
Contract Interpretation
Contract Negotiation
Illustration
Electronic Applications
Advisor Portal
Customer Portal
Technology Implementation
Front Office Processes
Back Office Processes
Budget Management
Service Goals
Fair Treatment of Customers

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