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Service Manager
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Ivy Charging Network

VP, Operations and Deployment

Toronto, ON, M5G 2P5, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

About the job

Ivy is looking for a senior infrastructure and operations executive to lead the next stage of its growth. The VP, Operations and Deployment will be accountable for delivering Ivy’s capital program while building the systems, disciplines and vendor ecosystem required to operate a larger, more reliable charging network.

This is a broad operating leadership role. It combines capital program delivery, construction, network operations, asset performance, service-provider management, technology implementation, financial accountability and Board-level communication. The successful candidate will move Ivy from managing individual projects to managing repeatable programs at scale.

Reports to: President

Location: Greater Toronto Area; hybrid with regular travel to project sites and partner locations

Direct reports: Construction Manager; Operations Manager; operations and program delivery resources

Role scope: Capital delivery, network operations, asset performance, vendors, systems and operational excellence

What we offer

As a growing company in the EV charging sector, Ivy values the experience, judgement and contributions of each team member. The role includes:

Competitive executive compensation and benefits.
RRSP matching program.
Hybrid, GTA-based working model with regular presence at Ivy, Hydro One, partner and project locations.
Executive exposure to Ivy’s Board, parent company stakeholders and major customers.
The opportunity to help shape a growing Ontario infrastructure platform.

Key roles and responsibilities

Capital program and delivery

Inform and deliver against an approved annual capital budget safely, on time and on budget. Deployment and Delivery program includes charger replacements, site optimization, and large multisite developments with Ivy’s real-estate partners
Establish program governance across scope, schedule, cost, quality, safety, risk, change control, procurement interfaces, commissioning and handover.
Implement the appropriate delivery model for each portfolio, including qualified-vendor, end-to-end program partner and hybrid approaches.
Create transparent reporting that gives management and the Board early visibility into delivery risk, forecast changes and corrective actions.
Build future capital plans and recommend delivery capacity, sequencing and resourcing requirements.

Network operations and asset performance

Own operational performance across uptime, visit success rate, charge success rate, mean time to resolution and site availability.
Develop a reliability and lifecycle-management strategy using root-cause analysis, warranty recovery, preventive maintenance, spares readiness and asset-performance data.
Establish incident, escalation and restoration processes that prioritize customer impact and minimize avoidable downtime.
Partner closely with the commercial and customer teams on service standards, major partner commitments and customer-impacting issues.

Service partners and operational systems

Build and manage a non-exclusive, multi-vendor O&M model with clear regional coverage, SLAs, scorecards, escalation paths and accountability.
Lead the implementation and adoption of Clockwork as the work-order, workflow and operating-insight platform.
Integrate internal teams, service providers, OEMs and other partners into consistent intake, dispatch, approval, parts, close-out and reporting workflows.
Use automation, analytics and AI-enabled workflows to reduce manual coordination, improve response times and generate actionable operating insights.

Financial and executive leadership

Manage the capital and operating budgets within approved authorities and provide accurate forecasts.
Improve cost discipline using measures such as cost per port installed, cost per kilowatt installed, O&M cost per charger and cost per dispatch.
Lead, coach and develop the construction and operations teams and clarify roles as the organization scales.
Present operating plans, performance, risks and recommendations to the President, Board and Hydro One stakeholders in a clear executive format.
Contribute to enterprise strategy, annual planning, organizational design and cross-functional decision-making.

Year-one outcomes

Deliver the approved 2027 capital program against planned schedule, budget, safety and quality commitments.
Maintain replacement-site capital efficiency against $/port, $/kW and other investment criteria guardrails
Improve uptime, visit success rate, charge success rate, and mean time to resolution against agreed targets.
Complete ticketing and workflow system implementation, and establish reliable workflow and management reporting.
Onboard at least one additional qualified service and maintenance provider and implement vendor scorecards and SLA governance.
Establish baseline and improvement plans for O&M cost per charger, cost per dispatch and delivery productivity.

Qualifications and experience

Bachelor’s degree in engineering, business, construction management or a related field; professional designation or equivalent experience is an asset.
EV charging experience is valuable but not required; the ability to scale an operating platform is essential.
Senior operating leadership experience (10+ years) in infrastructure, utilities, transportation, telecommunications, distributed energy, field services or another asset-intensive environment.
Demonstrated accountability for a significant annual capital program and operating budget.
Track record delivering multi-site programs through internal teams, EPC partners, contractors, OEMs and field-service providers.
Strong understanding of program controls, procurement, construction, commissioning, maintenance, asset management and operational performance.
Experience implementing workflow, work-order, asset-management or field-service technology and driving adoption across vendors and teams.
Excellent executive communication, financial judgement and Board-level presentation skills.

Application process

Thank you to all those who apply. However, only candidates considered for an interview will be contacted. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Please submit your application with resume and cover letter by 11:59 PM E.D.T., November 30, 2026 via this job posting on Bamboo. Address your cover letter to Kyle Mersky, President.

About Ivy

Ivy Charging Network’s mission is to enable electrified journeys right here in Ontario through simple, intuitive and reliable EV charging solutions. We operate one of Ontario’s largest public EV charging networks and are building on that foundation to support a broader range of fleet electrification needs.

Our fast-charging network spans major urban hubs and high-speed corridors, including ONroute locations, while our destination chargers provide additional charging options in communities across Ontario. With expanded fleet and facility energy expertise, we also support commercial fleets with charging solutions designed around their operational needs.

Wholly owned by Hydro One Limited, Ivy is focused on making EV charging easier and more reliable for the people and businesses we serve. From public charging along Ontario’s busiest routes to charging solutions for commercial fleets, we’re helping keep personal and fleet EV drivers moving.

Learn more at ivycharge.com

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More about this job

Responsibilities

The VP of Operations and Deployment will lead the capital program delivery and network operations, ensuring the reliability and scalability of the EV charging infrastructure. This role involves managing vendor ecosystems, implementing operational systems, and providing executive-level reporting to the Board and stakeholders.

Requirements

Candidates must have over 10 years of senior leadership experience in asset-intensive environments such as infrastructure, utilities, or telecommunications. A bachelor's degree in engineering, business, or construction management is required, along with a proven track record in managing large-scale capital programs and operational teams.

Skills

Capital program management
Infrastructure operations
Asset performance management
Vendor management
Construction management
Strategic planning
Financial forecasting
Budget management
Team leadership
Executive communication
Workflow optimization
Reliability engineering
Procurement
Project governance
Stakeholder management

Benefits

Competitive executive compensation
RRSP matching program
Health benefits

Visa sponsorship

Not detected in the job text

Hiring contact

Kyle Mersky

Keywords

EV charging
Infrastructure
Capital program
Operations
Deployment
Asset management
Reliability
Lifecycle management
Preventive maintenance
SLA governance
Clockwork
Workflow automation
EPC partners
Field services
Budgeting
Executive leadership
Project governance
Procurement
Commissioning
Stakeholder engagement
Ontario
Hydro One
Sustainability
Energy
Construction

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