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Added 10 mins ago
IG
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Added 10 mins ago
IG
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iWorld Professionals

Senior Help Desk Technician

Sainte-Catherine, QC, Canada

$80,000 to $90,000 USD / year · Full-time

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Job details

Pay: $80,000 to $90,000 USD / year
Job type: Full-time
Apply by: Nov 11, 2026
Experience: Minimum 4+ years of experience in a comparable IT helpdesk or technical support role supporting business users
Posting language: English
Posted: Oct 12, 2026

Original job description

iWorld Professionals is seeking a Senior Helpdesk Technician (Bilingual French/English)for our client in Sainte-Catherine, QC Canada. This is an onsite position.

If you are an experienced IT professional who thrives on solving technical issues and supporting business users then this onsite role is for you!.

About the Senior Helpdesk Technician Role

The Senior Helpdesk Technician will serve as a key point of contact for internal business users, delivering high-level technical support and ensuring seamless day-to-day IT operations. You’ll handle technical issues, troubleshoot technical challenges, and contribute to continuous improvement of support processes.

Senior Helpdesk Technician Responsibilities:

Provide advanced technical support to business users across multiple departments
Troubleshoot and resolve hardware, software, and network-related issues
Support Microsoft-based environments including Windows OS, Microsoft 365, Active Directory, and related technologies
Manage user accounts, permissions, and system access
Escalate and collaborate with infrastructure or engineering teams as needed
Document incidents, resolutions, and technical procedures
Deliver exceptional customer service in both French and English

Senior Helpdesk Technician Qualifications:

Minimum 4+ years of experience in a comparable IT helpdesk or technical support role supporting business users
Strong hands-on experience with Microsoft technologies (Windows, Microsoft 365, Active Directory, Exchange, Teams, etc.)
Fluency in both French and English (verbal communication required)
Strong troubleshooting and analytical skills
Excellent interpersonal and customer service abilities

Ability to work onsite in Sainte-Catherine, QC Canada

Base salary $80,000 - $90,000 based on experience. This is an excellent opportunity for a seasoned Helpdesk professional ready to take on a senior-level role with greater responsibility and impact. Apply today to iWorld Professionals for immediate confidential consideration.

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More about this job

Responsibilities

Provide advanced technical support to business users, resolving hardware, software, network, and Microsoft environment issues. Manage user access, document incidents and procedures, collaborate with technical teams, and deliver customer service in French and English.

Requirements

Requires at least four years of experience in a comparable IT help desk or technical support role supporting business users, along with hands-on experience with Microsoft technologies. Candidates must be fluent in French and English, have strong troubleshooting and interpersonal skills, and be able to work onsite in Sainte-Catherine, Quebec.

Skills

Advanced Technical Support
Troubleshooting
Hardware Support
Software Support
Network Support
Windows
Microsoft 365
Active Directory
Exchange
Microsoft Teams
User Account Management
Permissions Management
Incident Documentation
Customer Service
French
English

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Technical Support
Business Users
Hardware
Software
Networks
Windows
Microsoft 365
Active Directory
Exchange
Microsoft Teams
User Accounts
Permissions
System Access
Incident Management
Technical Documentation
Troubleshooting
Customer Service
French
English
IT Services
IT Consulting

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