Senior Help Desk Technician
- Sainte-Catherine, QC, Canada
$80,000 to $90,000 USD / year · Full-time
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Job details
- Pay
- $80,000 to $90,000 USD / year
- Job type
- Full-time
- Apply by
- Experience
- Minimum 4+ years of experience in a comparable IT helpdesk or technical support role supporting business users
- Posting language
- English
- Posted
Original job description
iWorld Professionals is seeking a Senior Helpdesk Technician (Bilingual French/English)for our client in Sainte-Catherine, QC Canada. This is an onsite position.
If you are an experienced IT professional who thrives on solving technical issues and supporting business users then this onsite role is for you!.
About the Senior Helpdesk Technician Role
The Senior Helpdesk Technician will serve as a key point of contact for internal business users, delivering high-level technical support and ensuring seamless day-to-day IT operations. You’ll handle technical issues, troubleshoot technical challenges, and contribute to continuous improvement of support processes.
Senior Helpdesk Technician Responsibilities:
- Provide advanced technical support to business users across multiple departments
- Troubleshoot and resolve hardware, software, and network-related issues
- Support Microsoft-based environments including Windows OS, Microsoft 365, Active Directory, and related technologies
- Manage user accounts, permissions, and system access
- Escalate and collaborate with infrastructure or engineering teams as needed
- Document incidents, resolutions, and technical procedures
- Deliver exceptional customer service in both French and English
Senior Helpdesk Technician Qualifications:
- Minimum 4+ years of experience in a comparable IT helpdesk or technical support role supporting business users
- Strong hands-on experience with Microsoft technologies (Windows, Microsoft 365, Active Directory, Exchange, Teams, etc.)
- Fluency in both French and English (verbal communication required)
- Strong troubleshooting and analytical skills
- Excellent interpersonal and customer service abilities
Ability to work onsite in Sainte-Catherine, QC Canada
Base salary $80,000 - $90,000 based on experience. This is an excellent opportunity for a seasoned Helpdesk professional ready to take on a senior-level role with greater responsibility and impact. Apply today to iWorld Professionals for immediate confidential consideration.
More about this job
Responsibilities
Provide advanced technical support to business users, resolving hardware, software, network, and Microsoft environment issues. Manage user access, document incidents and procedures, collaborate with technical teams, and deliver customer service in French and English.
Requirements
Requires at least four years of experience in a comparable IT help desk or technical support role supporting business users, along with hands-on experience with Microsoft technologies. Candidates must be fluent in French and English, have strong troubleshooting and interpersonal skills, and be able to work onsite in Sainte-Catherine, Quebec.
Skills
- Advanced Technical Support
- Troubleshooting
- Hardware Support
- Software Support
- Network Support
- Windows
- Microsoft 365
- Active Directory
- Exchange
- Microsoft Teams
- User Account Management
- Permissions Management
- Incident Documentation
- Customer Service
- French
- English
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- IT Help Desk
- Technical Support
- Business Users
- Hardware
- Software
- Networks
- Windows
- Microsoft 365
- Active Directory
- Exchange
- Microsoft Teams
- User Accounts
- Permissions
- System Access
- Incident Management
- Technical Documentation
- Troubleshooting
- Customer Service
- French
- English
- IT Services
- IT Consulting