Closed listing
Senior Help Desk Technician
- Montreal, QC, Canada
$80,000 to $90,000 USD / year · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $80,000 to $90,000 USD / year
- Job type
- Full-time
- Closing date
- Experience
- Minimum 4+ years of experience in a comparable IT helpdesk or technical support role supporting business users
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
iWorld Professionals is seeking a Senior Helpdesk Technician (Bilingual French/English)for our client in Sainte-Catherine, QC Canada. This is an onsite position.
If you are an experienced IT professional who thrives on solving technical issues and supporting business users then this onsite role is for you!
About the Senior Helpdesk Technician Role
The Senior Helpdesk Technician will serve as a key point of contact for internal business users, delivering high-level technical support and ensuring seamless day-to-day IT operations. You’ll handle technical issues, troubleshoot technical challenges, and contribute to continuous improvement of support processes.
Senior Helpdesk Technician Responsibilities:
- Provide advanced technical support to business users across multiple departments
- Troubleshoot and resolve hardware, software, and network-related issues
- Support Microsoft-based environments including Windows OS, Microsoft 365, Active Directory, and related technologies
- Manage user accounts, permissions, and system access
- Escalate and collaborate with infrastructure or engineering teams as needed
- Document incidents, resolutions, and technical procedures
- Deliver exceptional customer service in both French and English
Senior Helpdesk Technician Qualifications:
- Minimum 4+ years of experience in a comparable IT helpdesk or technical support role supporting business users
- Strong hands-on experience with Microsoft technologies (Windows, Microsoft 365, Active Directory, Exchange, Teams, etc.)
- Fluency in both French and English (verbal communication required)
- Strong troubleshooting and analytical skills
- Excellent interpersonal and customer service abilities
- Ability to work onsite in Sainte-Catherine, QC Canada
Base salary $80,000 - $90,000 based on experience. This is an excellent opportunity for a seasoned Helpdesk professional ready to take on a senior-level role with greater responsibility and impact.
Apply today to iWorld Professionals for immediate confidential consideration.
More about this job
Responsibilities
Provide advanced technical support to business users, resolving hardware, software, network, and Microsoft environment issues. Manage accounts and access, document incidents and procedures, and collaborate with infrastructure or engineering teams to improve support operations.
Requirements
Requires at least four years of experience in a comparable IT help desk or technical support role, with hands-on experience supporting Microsoft technologies such as Windows, Microsoft 365, Active Directory, Exchange, and Teams. Candidates must be fluent in French and English, have strong troubleshooting and customer service skills, and be able to work onsite in Sainte-Catherine, Quebec.
Skills
- Technical Support
- Help Desk Support
- Troubleshooting
- Windows
- Microsoft 365
- Active Directory
- Exchange
- Microsoft Teams
- Hardware Support
- Software Support
- Network Troubleshooting
- User Account Management
- Access Permissions
- Incident Documentation
- Customer Service
- French And English Fluency
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Energy
Keywords
- Help Desk
- Technical Support
- Business Users
- Windows
- Microsoft 365
- Active Directory
- Exchange
- Microsoft Teams
- Hardware
- Software
- Networks
- Troubleshooting
- User Accounts
- Permissions
- System Access
- Incident Management
- Technical Documentation
- Customer Service
- Infrastructure
- Engineering
- French
- English
- Utilities
- Renewable Energy
- Oil And Gas