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Added 26 mins ago
Small Business Associate
TD
Brampton, ON · Georgetown, ON
Full-time
…because of you? If yes, then apply for the position of Small Business Associate and get 3-6 months training to undertake the role of Account Manager, Small Business (AMSB). This training…
Added 26 mins ago
Services vétérinaires, Animaux de compagnie / Companion Animal Veterinary Services
MSD
Ottawa, ON · Kirkland, QC · Montreal, QC · Pointe-Claire, QC · Quebec, QC · Saint-Hyacinthe, QC · Sherbrooke, QC
Full-time
Added 7 hours ago
Associate, Commercial Real Estate
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Victoria, BC
Reporting to the Director, Commercial Real Estate, the Associate supports an assigned team of Relationship Managers in the Commercial Real Estate team in the preparation, execution and…
Added 9 hours ago
(CAN) Customer Service Manager
Walmart Canada
Toronto, ON · Scarborough, ON
$15 CAD / hour
Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 9 hours ago
Senior Cloud Security Engineer
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Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic…
Added 10 hours ago
Associate Development
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Full-time
The Associate, Development position is based out of our offices in Vancouver, British Columbia, and will work closely with a Development Manager to support the development of utility-scale…
Added 14 hours ago
Sales Engineer
Cirrascale Cloud Services
Canada
As a Sales Engineer, you will serve as a customer-facing technical sales resource, partnering with Account Executives, Solutions Architects, and customers to support technical discovery,…
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Sales Representative
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AB · Edmonton, AB
Full-time
The Sales Associate plays a key role in driving business growth by prospecting, securing new clients, and maintaining strong relationships within Western Canada. Reporting to the Sales and…
Added 15 hours ago
Outside Sales Representative
The Chefs' Warehouse
AB · Edmonton, AB
$55,000 to $85,000 CAD / year
Full-time
Position Summary: As a key member of our rapidly growing organization, our Sales Associate ultimately acts as the face of our company by delivering outstanding customer service and building…
Added 15 hours ago
Distribution Center Merchandise Controller
TJX Canada – Winners, Marshalls, HomeSense
Brampton, ON
$44,197.5 to $61,876.5 CAD / year
Full-time
Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources
Added 15 hours ago
(CAN) Customer Service Manager PT Temp
Walmart Canada
Uxbridge, ON
$15 CAD / hour
Contract
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 15 hours ago
Senior Manager, Supply Chain Management
Walmart Canada
Mississauga, ON
Full-time
This role also drives business opportunities by identifying and assessing program feasibility, evaluating financial and physical performance, and implementing best practices from the…
Added 15 hours ago
Sales Representative
Jetstream of Houston
Edmonton, AB
Full-time
The Sales Associate plays a key role in driving business growth by prospecting, securing new clients, and maintaining strong relationships within Western Canada. Reporting to the Sales and…
Added 17 hours ago
Canadian Commercial Banking Associate
TD
Markham, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 17 hours ago
Wealth Associate
National Bank of Canada
Laval, QC
Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 17 hours ago
Associate Director, Social
OMD Canada
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
As an Associate Director, Paid Social Activation, you will lead paid social strategy and performance across key platforms including Meta, TikTok, Snapchat, LinkedIn, Reddit, and Pinterest,…
Added 18 hours ago
Client Account Specialist
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Toronto, ON
Full-time
Previous business development or sales experience is an asset
Added 18 hours ago
Associate Director, Asset Services
Cushman & Wakefield
Toronto, ON
Full-time
The Associate Director will perform at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies and Procedures Manual, and…
Added 19 hours ago
Senior IT Consultant and Lead, Client Experience
IX Solutions Ltd.
Remote, Canada
$90,000 to $115,000 CAD / year
Full-time · Remote
IX Solutions is your trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace…
Added 19 hours ago
PIA Client Service Associate
TD
Orangeville, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 19 hours ago
PIA Client Service Associate
TD
London, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 19 hours ago
Consultant/ Senior Consultant - SAP Signavio & Business Transformation
Deloitte
Toronto, ON
Full-time
Support business development activities including proposals, client presentations, demos, thought leadership, and alliance activities.
Added 19 hours ago
Associate Director, Roynat Capital, Commercial Banking, Hospitality - Montreal
Scotiabank
Montreal, QC
The Associate Director contributes to the overall success of the National Hospitality team and is responsible for creating business development opportunities and cultivate a business…
Added 19 hours ago
Financial Services Associate - Full Time - 12 Month Contract
Meridian Credit Union
Waterloo, ON
$60,000 to $64,000 CAD / year
Full-time
Part of an engaged team that is aligned to key business drivers and delivering on outcomes.
Added 20 hours ago
Senior IT Consultant and Lead, Client Experience - Alberta or British Columbia
IX Solutions Ltd.
Remote, Canada
$90,000 to $115,000 CAD / year
Full-time · Remote
IX Solutions is your trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace…

IX Solutions Ltd.

Senior IT Consultant and Lead, Client Experience

Remote, Canada

Pay: $90,000 to $115,000 CAD / year
Job type: Full-time
Workplace: Remote
Apply by: Dec 23, 2026
Experience: 5+ years of IT Consulting experience.
Working hours: 40 hours per week
Posting language: English
Posted: Sep 24, 2026

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Original job description

Compensation

The position is a full time, salaried position. Compensation is expected to be between $90,000 - $115,000 commensurate with skills, experience, and abilities.

Company Profile

IX Solutions is your trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.
IX Solutions exists to create long-term relationships with passionate people, clients and employees, achieving exceptional business solutions. We go the extra mile to deliver a positive customer experience and deliver trusted solutions that are flexible to meet client business needs. Founded in 2018, our company supports clients across Western Canada from remote offices in Calgary, Vancouver and the BC Interior.

Position Summary

The Senior IT Consultant and Lead, Client Experience understands the challenges clients consistently face and collaborates with client stakeholders and other IX Solutions employees to make well-informed recommendations and resolve technical issues proactively and reactively.

As a player-coach within the Client Experience team, the Senior IT Consultant and Lead, Client Experience drives successful outcomes for core clients while providing day-to-day leadership, mentorship, and escalation support to the team. This role sets the standard for collaboration, accountability, and client experience by removing roadblocks, guiding priorities, and helping team members and technical resources succeed across all client support phases. The incumbent strengthens stakeholder relationships, supports continuous improvement, and champions a culture focused on trusted delivery, team development, and client success.

The position reports to the Manager, Client Experience. The position works 40 hours per week, with business hours being 8:00am to 5:00pm Pacific Time/Mountain Time, Monday to Friday. There is a requirement for after-hours work including scheduled afterhours support rotation, time sensitive client requests, and project work. Balancing multiple priorities with deadlines is a requirement.

Senior Consultant Roles & Responsibilities

Deliver exceptional IT support and technical delivery services to a broad range of clients.
Build and maintain strong relationships with key client stakeholders.
Act as a trusted extension of our client’s IT Team, aligning recommendations to business outcomes.
Manage and maintain technology solutions built on Microsoft Azure cloud services.
Manage and maintain Microsoft 365 productivity and security solutions.
Manage and maintain Hyper-V and VMware virtualization solutions.
Support Microsoft Windows Server environments and their underlying server, storage, and backups.
Manage and maintain network and network security solutions.
Manage and maintain Microsoft Defender, Windows, Entra, and related security solutions.
Triage issues based on criticality, emphasizing appropriate urgency.
Provide in-depth technical leadership and knowledge sharing to other team members.
Monitor our ticketing system, support call queue and participate in our afterhours schedule.
Review managed services reporting received from technical teams, polishing and updating as necessary before sending to clients.
Advocate for clients in resolving managed services issues, ensuring well-informed recommendations are sent to clients.
Coordination of change requests, outage requests, and scheduling of required changes as a result of managed services findings.
Provide technical teams with client-specific context in delivery of managed services.
Coordinate with the Project Delivery team when new client work is signed or for discussions on unsigned efforts, pre-sales, unscoped projects, and project kick-off calls.
Complete assigned project delivery work, as directed by the Project Delivery team.
Coordinate with the Account Executive team, engaging in pre-sales activities and meetings with AEs, and contributions to their proposals.
Coordinate with relevant teams to complete SOW/Service Agreement time estimates, task breakdowns, and procurement estimates, ensuring overall agreement excellence.
Ensure technical aspects of SOW/Service Agreements are accurately represented and align with client and business needs.
Identify and advocate for new opportunities and solutions with the client and our client Account Executives
Regularly meet with relevant Account Executives to discuss ongoing account activities, noteworthy incidents, and new opportunities.
Leverage detailed client knowledge to guide other team members in resolving non-standard issues.
Monitor platform-level dashboards and provide reporting, alerting, and escalation support when required.
Collaborate with other IX Solutions teams and consultants, escalating incidents as required and acting as client advocate and liaison.
Serve as an escalation point for other team members for high-complexity and urgent issues, both during and outside of business hours.
Advocate for identification, assessment, and resolution of root causes of IT issues and inefficiencies.
Create and maintain accurate and effective documentation.

Team Lead Roles & Responsibilities

Lead meetings, and preparation for meetings, as directed by your manager.
Provide regular feedback to individuals.
Share responsibility for team burdens.
Participate in team shared work as a member of the team.
Be the role model for the behaviours and expectations of the team.
Coach team members in day-to-day operations; short-term problem-solving.
Be the team’s Ambassador outside of the organization.
Represent and advocate for the needs of the team, encouraging incremental improvement.
Contribute to identifying gaps in the team; Help source candidates, initially evaluate resumes, and participate in interviews. Contribute to job descriptions.
Evaluate the day-to-day work and quality management for team members.
Identify instances of work and behaviours deserving recognition.
Perform peer-review for admin activities.
Participate in daily work distribution and appropriately delegate work assignments.
Contribute to the work processes and procedures of the team, identifying opportunities for practice development.
Help team members achieve their goals.
Identify and recommend relevant training and certifications for the team.

Qualifications/Expertise

5+ years of IT Consulting experience.
Experience with Microsoft 365 Suite (especially Entra, Intune, Defender, SharePoint) & Azure.
Experience with deployment, management, and maintenance of Windows Server and Active Directory environments.
Experience with deployment, management, and maintenance of storage and virtualization infrastructure solutions.
Experience with deployment, management, and maintenance of backup solutions encompassing files, databases, servers, and hosts.
Experience supporting both traditional, cloud, and network infrastructure.
Experience offering tailored recommendations and strategic guidance.
Passion for continuing education a must.
Ability to distill complex technical concepts into benefits that both customers and salespeople can understand.

Certifications (achieved or willing to work towards)

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or equivalent experience.
Microsoft 365 Certified: Administrator Expert (MS-102) or equivalent experience.
M365 Identity and Access Administrator Associate (SC-300) or equivalent experience.
Azure Virtual Desktop Specialty (AZ-140) or equivalent experience.
Microsoft Azure Administrator (AZ-104) or equivalent experience.
Microsoft 365 Teams Administrator Associate (MS-700) or equivalent experience.
Zscaler Troubleshooting (EDU-260) or equivalent experience.

Accountabilities, Tasks and Duties

Client Relationships

Understand and interpret customer needs to provide excellent service levels.
Communicate professionally with clients, showing care attention to detail.
Set realistic expectations, communicate risk, and manage uncertainty.
Demonstrate well-rounded understanding of the impact of decisions and solutions, both technical and business related, and drive alignment with client goals.

Delivery & Execution

Utilize IX Solutions’ ticketing systems, reporting tools, and documentation repositories.
Triage support requests in a queue, prioritizing and identifying risk appropriately.
Provide hands-on-site support for clients and colleagues when required.

Technical Expertise & Growth

Solid foundational knowledge in relevant technologies & subject areas.
Show curiosity and willingness to learn new tools & methods.
Seek feedback, reflect on performance, and apply learnings appropriately.
Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships.

Team

Communicate in an open, helpful manner and build relationships across the organization.
Ability to work with a range of technical staff and cross-functional teams.
Foster a collaborative work environment and culture.
Challenge the status quo.
Take personal accountability and provide end-to-end ownership of a solution or obstacle.
Be willing to put in the effort when it really counts.
Create accurate and effective documentation and develop standards.
Provide context to new team members who have questions about process or clients.
Engage with team and demonstrate commitment to alignment with the organizational mission and values.
Ability to travel occasionally for business purposes.
Other duties as required, such as the timely completion of expense reports and timesheets.

Requirements

Must be legally permitted to work in Canada.
Hold a valid Driver’s License and vehicle.
Proficient English (written/verbal) communication in a business setting.

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.

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More about this job

Responsibilities

The Senior IT Consultant and Lead provides technical leadership and mentorship to the Client Experience team while managing complex IT solutions for clients. They act as a primary escalation point, ensuring high-quality service delivery and fostering strong stakeholder relationships.

Requirements

Candidates must have at least 5 years of IT consulting experience with expertise in Microsoft 365, Azure, and server infrastructure. The role requires legal authorization to work in Canada and residency in Alberta or British Columbia.

Skills

IT Consulting
Microsoft Azure
Microsoft 365
Windows Server
Active Directory
Virtualization
Network Security
Cloud Infrastructure
Technical Leadership
Mentorship
Project Delivery
Incident Management
Documentation
Strategic Guidance
Troubleshooting

Remote locations

Alberta, Canada
British Columbia, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada

Visa sponsorship

Not detected in the job text

Keywords

IT Consulting
Microsoft Azure
Microsoft 365
Entra
Intune
Defender
SharePoint
Windows Server
Active Directory
Hyper-V
VMware
Cloud Services
Network Security
Managed Services
SOW
Project Delivery
Technical Leadership
Mentorship
MD-102
MS-102
SC-300
AZ-140
AZ-104
MS-700
Zscaler
Virtualization
Backup Solutions
Infrastructure
Client Experience
Account Management

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