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Added 6 mins ago
B
Mortgage Specialist
BMO
Barrie, ON
- Full-time
Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
Added 6 mins ago
B
Mortgage Specialist
BMO
Newmarket, ON
- Full-time
Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
Added 1 hour ago
B
Wealth Planning Advisor- Quality & Support
BMO
Toronto, ON · FCP
- Full-time
The Wealth Planning Support Team, part of BMO Wealth Planning & Advisory Services, provides planning guidance, solutions and subject matter expertise to BMO Wealth Professionals throughout…
Added 3 hours ago
SM
RQ00047 – Project Manager IM-related Level 2
S M Software Solutions Inc
Victoria, BC
- Full-time
We are seeking an experienced Project Manager – IM-related Level 2 to support British Columbia Shared Services in Victoria, British Columbia. The ideal candidate will have demonstrated…
Added 3 hours ago
SM
RQ00047 – Project Manager IM-related Level 2
S M Software Solutions Inc
Victoria, BC
- Full-time
We are seeking an experienced Project Manager – IM-related Level 2 to support British Columbia Shared Services in Victoria, British Columbia. The ideal candidate will have demonstrated…
Added 3 hours ago
SM
RQ00047 – Project Manager IM-related Level 2
S M Software Solutions Inc
Victoria, BC
- Full-time
We are seeking an experienced Project Manager – IM-related Level 2 to support British Columbia Shared Services in Victoria, British Columbia. The ideal candidate will have demonstrated…
Added 4 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 4 hours ago
J
Manager, Payroll
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager, Payroll based in Canada.
Added 5 hours ago
IF
Vehicles Sales Manager
Impact Fulfillment Services
Dartmouth, NS
- Full-time
The Vehicles Sales Manager CN implements: marketing, sales and customer satisfaction initiative to increase retails sales productivity. Through development of a strong retail network, the…
Added 5 hours ago
IF
Account Manager Combo BDM / CDM
Impact Fulfillment Services
Kitchener, ON
- Full-time
Educate and develop the customer's interests in addition to Ryder services (Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract…
Added 7 hours ago
A
Manager, Software Engineering
Aviso
Vancouver, BC
- $145,000 to $160,000 CAD / year
- Full-time
We're looking to fill an opening for a Manager, Software Engineering to join our Technology Team.
Added 7 hours ago
AW
Manager, Software Engineering
Aviso Wealth
Remote, Canada
- $145,000 to $160,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Manager, Software Engineering to join our Technology Team.
Added 10 hours ago
RH
Assistant Director of Care - Evenings
Responsive Health Management
Orleans, ON
- Up to $100,000 CAD / year
- Full-time
…programs, policies and procedures. Monitors the quality of care and services delivered to clients through effective quality improvement…
Added 11 hours ago
R
Data Steward (18CCDB2)
Referment
Montreal, QC
- Full-time
…trade, manage risk and run their financing businesses on a shared, governed data foundation. The role sits where financial-market data meets AI: the team builds the data products and…
Added 13 hours ago
LH
Occupational Therapist - RTW & Mental Health
Lifemark Health Group
Grande Prairie, AB
- Full-time
…years of service excellence across community rehabilitation services, workplace health and wellness, and independent medical assessment services. With clinics across the country, we are one…
Added 13 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
Aurora, ON
- $61,901 to $90,788 CAD / year
- Contract
Team culture that values collaboration, learning, and shared success.
Added 13 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
Ottawa, ON
- $61,901 to $90,788 CAD / year
- Contract
Team culture that values collaboration, learning, and shared success.
Added 13 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
Surrey, BC
- Contract
Team culture that values collaboration, learning, and shared success.
Added 13 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
Leduc, AB
- Part-time
Team culture that values collaboration, learning, and shared success.
Added 13 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
Calgary, AB
- Part-time
Team culture that values collaboration, learning, and shared success.
Added 13 hours ago
LH
Physiotherapist
Lifemark Health Group
Calgary, AB · Saskatoon, SK
- Full-time
Team culture that values collaboration, learning, and shared success.
Added 13 hours ago
LH
Business Solutions Manager, Occupational Health & Specialty
Lifemark Health Group
Brampton, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Business Solutions Manager serves as the primary strategic partner between Occupational Health and Specialty Programs and the Technology and Analytics organization. Reporting to the…
Added 14 hours ago
KD
Temporary Recruitment Specialist (6 months)
Karis Disability Services
Waterloo, ON
- Full-time
…West District in collaboration with the Talent Acquisition Manager in the District Office. They will work on department projects/priorities, seeking to promote and develop effective…
Added 14 hours ago
FH
Community Health Nurse - Registered Nurse-Home Health -Chilliwack
Fraser Health Authority
Chilliwack, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…including assessments, coaching, interventions, client care services and follow up to enable clients and their families to live confidently and safely at home and/or community; emphasizes…
Added 15 hours ago
SM
RQ00047 – Project Manager IM-related Level 2
S M Software Solutions Inc
Victoria, BC
- Full-time
We are seeking an experienced Project Manager – IM-related Level 2 to support British Columbia Shared Services in Victoria, British Columbia. The ideal candidate will have demonstrated…

Closed listing

IX Solutions Ltd.

Senior IT Consultant and Lead, Client Experience

Remote, Canada

Remote

$90,000 to $115,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $90,000 to $115,000 CAD / year
Job type: Full-time
Workplace: Remote
Closing date: Dec 23, 2026
Experience: 5+ years of IT Consulting experience.
Working hours: 40 hours per week
Posting language: English
Posted: Sep 24, 2026

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Original job description

Archived listing. The details below describe a past opening.

Compensation

The position is a full time, salaried position. Compensation is expected to be between $90,000 - $115,000 commensurate with skills, experience, and abilities.

Company Profile

IX Solutions is your trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.
IX Solutions exists to create long-term relationships with passionate people, clients and employees, achieving exceptional business solutions. We go the extra mile to deliver a positive customer experience and deliver trusted solutions that are flexible to meet client business needs. Founded in 2018, our company supports clients across Western Canada from remote offices in Calgary, Vancouver and the BC Interior.

Position Summary

The Senior IT Consultant and Lead, Client Experience understands the challenges clients consistently face and collaborates with client stakeholders and other IX Solutions employees to make well-informed recommendations and resolve technical issues proactively and reactively.

As a player-coach within the Client Experience team, the Senior IT Consultant and Lead, Client Experience drives successful outcomes for core clients while providing day-to-day leadership, mentorship, and escalation support to the team. This role sets the standard for collaboration, accountability, and client experience by removing roadblocks, guiding priorities, and helping team members and technical resources succeed across all client support phases. The incumbent strengthens stakeholder relationships, supports continuous improvement, and champions a culture focused on trusted delivery, team development, and client success.

The position reports to the Manager, Client Experience. The position works 40 hours per week, with business hours being 8:00am to 5:00pm Pacific Time/Mountain Time, Monday to Friday. There is a requirement for after-hours work including scheduled afterhours support rotation, time sensitive client requests, and project work. Balancing multiple priorities with deadlines is a requirement.

Senior Consultant Roles & Responsibilities

Deliver exceptional IT support and technical delivery services to a broad range of clients.
Build and maintain strong relationships with key client stakeholders.
Act as a trusted extension of our client’s IT Team, aligning recommendations to business outcomes.
Manage and maintain technology solutions built on Microsoft Azure cloud services.
Manage and maintain Microsoft 365 productivity and security solutions.
Manage and maintain Hyper-V and VMware virtualization solutions.
Support Microsoft Windows Server environments and their underlying server, storage, and backups.
Manage and maintain network and network security solutions.
Manage and maintain Microsoft Defender, Windows, Entra, and related security solutions.
Triage issues based on criticality, emphasizing appropriate urgency.
Provide in-depth technical leadership and knowledge sharing to other team members.
Monitor our ticketing system, support call queue and participate in our afterhours schedule.
Review managed services reporting received from technical teams, polishing and updating as necessary before sending to clients.
Advocate for clients in resolving managed services issues, ensuring well-informed recommendations are sent to clients.
Coordination of change requests, outage requests, and scheduling of required changes as a result of managed services findings.
Provide technical teams with client-specific context in delivery of managed services.
Coordinate with the Project Delivery team when new client work is signed or for discussions on unsigned efforts, pre-sales, unscoped projects, and project kick-off calls.
Complete assigned project delivery work, as directed by the Project Delivery team.
Coordinate with the Account Executive team, engaging in pre-sales activities and meetings with AEs, and contributions to their proposals.
Coordinate with relevant teams to complete SOW/Service Agreement time estimates, task breakdowns, and procurement estimates, ensuring overall agreement excellence.
Ensure technical aspects of SOW/Service Agreements are accurately represented and align with client and business needs.
Identify and advocate for new opportunities and solutions with the client and our client Account Executives
Regularly meet with relevant Account Executives to discuss ongoing account activities, noteworthy incidents, and new opportunities.
Leverage detailed client knowledge to guide other team members in resolving non-standard issues.
Monitor platform-level dashboards and provide reporting, alerting, and escalation support when required.
Collaborate with other IX Solutions teams and consultants, escalating incidents as required and acting as client advocate and liaison.
Serve as an escalation point for other team members for high-complexity and urgent issues, both during and outside of business hours.
Advocate for identification, assessment, and resolution of root causes of IT issues and inefficiencies.
Create and maintain accurate and effective documentation.

Team Lead Roles & Responsibilities

Lead meetings, and preparation for meetings, as directed by your manager.
Provide regular feedback to individuals.
Share responsibility for team burdens.
Participate in team shared work as a member of the team.
Be the role model for the behaviours and expectations of the team.
Coach team members in day-to-day operations; short-term problem-solving.
Be the team’s Ambassador outside of the organization.
Represent and advocate for the needs of the team, encouraging incremental improvement.
Contribute to identifying gaps in the team; Help source candidates, initially evaluate resumes, and participate in interviews. Contribute to job descriptions.
Evaluate the day-to-day work and quality management for team members.
Identify instances of work and behaviours deserving recognition.
Perform peer-review for admin activities.
Participate in daily work distribution and appropriately delegate work assignments.
Contribute to the work processes and procedures of the team, identifying opportunities for practice development.
Help team members achieve their goals.
Identify and recommend relevant training and certifications for the team.

Qualifications/Expertise

5+ years of IT Consulting experience.
Experience with Microsoft 365 Suite (especially Entra, Intune, Defender, SharePoint) & Azure.
Experience with deployment, management, and maintenance of Windows Server and Active Directory environments.
Experience with deployment, management, and maintenance of storage and virtualization infrastructure solutions.
Experience with deployment, management, and maintenance of backup solutions encompassing files, databases, servers, and hosts.
Experience supporting both traditional, cloud, and network infrastructure.
Experience offering tailored recommendations and strategic guidance.
Passion for continuing education a must.
Ability to distill complex technical concepts into benefits that both customers and salespeople can understand.

Certifications (achieved or willing to work towards)

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or equivalent experience.
Microsoft 365 Certified: Administrator Expert (MS-102) or equivalent experience.
M365 Identity and Access Administrator Associate (SC-300) or equivalent experience.
Azure Virtual Desktop Specialty (AZ-140) or equivalent experience.
Microsoft Azure Administrator (AZ-104) or equivalent experience.
Microsoft 365 Teams Administrator Associate (MS-700) or equivalent experience.
Zscaler Troubleshooting (EDU-260) or equivalent experience.

Accountabilities, Tasks and Duties

Client Relationships

Understand and interpret customer needs to provide excellent service levels.
Communicate professionally with clients, showing care attention to detail.
Set realistic expectations, communicate risk, and manage uncertainty.
Demonstrate well-rounded understanding of the impact of decisions and solutions, both technical and business related, and drive alignment with client goals.

Delivery & Execution

Utilize IX Solutions’ ticketing systems, reporting tools, and documentation repositories.
Triage support requests in a queue, prioritizing and identifying risk appropriately.
Provide hands-on-site support for clients and colleagues when required.

Technical Expertise & Growth

Solid foundational knowledge in relevant technologies & subject areas.
Show curiosity and willingness to learn new tools & methods.
Seek feedback, reflect on performance, and apply learnings appropriately.
Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships.

Team

Communicate in an open, helpful manner and build relationships across the organization.
Ability to work with a range of technical staff and cross-functional teams.
Foster a collaborative work environment and culture.
Challenge the status quo.
Take personal accountability and provide end-to-end ownership of a solution or obstacle.
Be willing to put in the effort when it really counts.
Create accurate and effective documentation and develop standards.
Provide context to new team members who have questions about process or clients.
Engage with team and demonstrate commitment to alignment with the organizational mission and values.
Ability to travel occasionally for business purposes.
Other duties as required, such as the timely completion of expense reports and timesheets.

Requirements

Must be legally permitted to work in Canada.
Hold a valid Driver’s License and vehicle.
Proficient English (written/verbal) communication in a business setting.

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.

About employer

More about this job

Responsibilities

The Senior IT Consultant and Lead provides technical leadership and mentorship to the Client Experience team while managing complex IT solutions for clients. They act as a primary escalation point, ensuring high-quality service delivery and fostering strong stakeholder relationships.

Requirements

Candidates must have at least 5 years of IT consulting experience with expertise in Microsoft 365, Azure, and server infrastructure. The role requires legal authorization to work in Canada and residency in Alberta or British Columbia.

Skills

IT Consulting
Microsoft Azure
Microsoft 365
Windows Server
Active Directory
Virtualization
Network Security
Cloud Infrastructure
Technical Leadership
Mentorship
Project Delivery
Incident Management
Documentation
Strategic Guidance
Troubleshooting

Remote locations

Alberta, Canada
British Columbia, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada

Visa sponsorship

Not detected in the job text

Keywords

IT Consulting
Microsoft Azure
Microsoft 365
Entra
Intune
Defender
SharePoint
Windows Server
Active Directory
Hyper-V
VMware
Cloud Services
Network Security
Managed Services
SOW
Project Delivery
Technical Leadership
Mentorship
MD-102
MS-102
SC-300
AZ-140
AZ-104
MS-700
Zscaler
Virtualization
Backup Solutions
Infrastructure
Client Experience
Account Management

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