Find work in Canada.

529,297 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
P
Corporate Tax, Senior Manager
PwC
Calgary, AB
- Full-time
As a Corporate Tax Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 10 mins ago
T
Branch Manager Trainee
TD
Brampton, ON
- Full-time
…adhering to internal policies, practices, and processes? As Branch Manager Trainee, strive for excellence and execute with speed, raising the bar around…
Added 25 mins ago
C&
Finance Manager - Business Unit Finance
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
Church & Dwight Canada is seeking a strategic and commercially minded Finance Manager, Business Unit Finance to serve as a key financial advisor and business partner to the Commercial team.
Added 25 mins ago
C&
Finance Manager - Business Unit Finance
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
Church & Dwight Canada is seeking a strategic and commercially minded Finance Manager, Business Unit Finance to serve as a key financial advisor and business partner to the Commercial team.
Added 25 mins ago
AC
National Sales Manager, Canada
Axis Communications
Toronto, ON · Canada - ON - Toronto
- Full-time
As National Sales Manager, Canada, you'll lead our sales teams across the country and join the Canadian leadership team. You'll guide a national team of sales leaders and specialists, build…
Added 25 mins ago
PH
Accounting Manager
Potentia Human Resources Inc.
BC · Kelowna Central, British Columbia
- Full-time
is seeking an Accounting Manager to support its growing practice. This is an
Added 25 mins ago
O
Sr Customer Success Manager - Oracle Health
Oracle
Canada
- $79,900 to $131,300 CAD / year
- Full-time
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client. The Customer Success Executive (CSE) is a…
Added 25 mins ago
General Manager
Nors
Dartmouth, NS
We are looking for a General Manager to join our team in Atlantic Canada.
Added 25 mins ago
RA
Senior Account Manager – Creative & Marketing
Recrute Action
Toronto, ON
- Contract
Be part of impactful global initiatives within the sector of insurance for our client. Work alongside senior stakeholders, contribute to meaningful community and brand programs, and help…
Added 39 mins ago
SA
Automotive Service & Parts Manager
Steele Auto Group
Halifax, NS
- Full-time
Porsche Halifax is looking for an experienced Service and Parts Manager to join our team. As a Service and Parts Manager, your role is about more than managing departments, it is about…
Added 39 mins ago
MO
Program Manager, Wastewater Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
The Municipality of Chatham-Kent has an opening for a permanent full-time Program Manager, Wastewater Services with the Public Utilities Commission.
Added 39 mins ago
MO
Program Manager, Water Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
The Municipality of Chatham-Kent has an opening for a permanent full-time Program Manager, Water Services with the Public Utilities Commission.
Added 39 mins ago
IB
Account Manager - Creative
Innovative Beauty Group
Mississauga, ON
- $75,000 to $95,000 CAD / year
- Full-time
The Account Manager is responsible for building trusted client relationships and leading the delivery of creative services that meet client objectives and drive profitable growth for…
Added 54 mins ago
System Specialist II (Field Technician Building Automation Systems BAS - Solutions), Halifax NS
Siemens
Dartmouth, NS · Halifax, NS
We are seeking and intermediate to senior level profile with proven experience working with Building Automation Systems. As a System Specialist, you are a trusted advisor, team player, and…
Added 1 hour ago
RU
Tax Manager - Private Company
RSM US LLP
Calgary, AB · Toronto, ON
- Full-time
RSM’s Private Client Services practice is looking for a dynamic Tax Manager to join our team. At RSM, our Private Client Services practice is rooted in strong relationships based on a deep…
Added 1 hour ago
RU
Tax Senior Manager - Private Company
RSM US LLP
Calgary, AB · Toronto, ON
- Full-time
RSM’s Private Client Services practice is looking for a dynamic Tax Senior Manager to join our team. At RSM, our Private Client Services practice is rooted in strong relationships based on…
Added 1 hour ago
Senior Associate, Programmatic
WPP Media
Toronto, ON
The Senior Associate, Programmatic is responsible for overseeing all day-to-day campaign activity for your assigned brands and campaigns. You will own the account management, service,…
Added 1 hour ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
Support senior management by acting as a subject matter expert, proposing working capital solutions, and providing strategic insights and decision-making support.
Added 1 hour ago
C
Sr. Relationship Manager, Real Estate Finance
CIBC
London, ON
- Full-time
As a Sr. Relationship manager, Real Estate Finance, you will manage key client relationships and coordinate the execution of secured and unsecured revolvers, property acquisition financing,…
Added 1 hour ago
R
Contracts Manager
RTX
Calgary, AB
- Full-time
…relationships with both internal and external stakeholders. As a senior individual contributor, you will play a crucial role in driving successful contract execution, while identifying and…
Added 1 hour ago
HR
Recreational Therapist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Reporting Relationship: Manager of Allied Health Services & Outpatient Rehab Hourly Rate Range: $32.99 - $39.75 Location: Reactivation Care Centers (both Church and Finch sites)
Added 1 hour ago
Senior Financial Analyst - Financial Planning and Analysis
Enercare
Markham, ON
Reports to: Senior Manager, Financial Planning & Analysis (FP&A)
Added 1 hour ago
JI
Freight Coordinator
J.D. Irving, Limited
Saint John, NB
- Full-time
Reporting to the Senior Manager, Logistics at the Sawmills Division Head Office, the Freight Coordinator will play a key role in supporting the movement of products across our sawmill…
Added 2 hours ago
SL
Program Manager, Canadian Shared Services
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Reporting to the VP, Canadian Shared Services, the Program Manager acts as a strategic partner and is responsible for enabling the effective execution of strategic and operational…
Added 2 hours ago
RJ
Senior Manager, Marketing Intelligence and Effectiveness
Raymond James
Toronto, ON
- Full-time
We are seeking a dynamic individual with an entrepreneurial mindset to join our marketing team as the Senior Manager, Marketing Intelligence Insights and Analytics. You will play a leading…

Closed listing

IX Solutions Ltd.

Senior IT Consultant and Lead, Client Experience

Remote, Canada

Remote

$90,000 to $115,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $90,000 to $115,000 CAD / year
Job type: Full-time
Workplace: Remote
Closing date: Dec 23, 2026
Experience: 5+ years of IT Consulting experience.
Working hours: 40 hours per week
Posting language: English
Posted: Sep 24, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Compensation

The position is a full time, salaried position. Compensation is expected to be between $90,000 - $115,000 commensurate with skills, experience, and abilities.

Company Profile

IX Solutions is your trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.
IX Solutions exists to create long-term relationships with passionate people, clients and employees, achieving exceptional business solutions. We go the extra mile to deliver a positive customer experience and deliver trusted solutions that are flexible to meet client business needs. Founded in 2018, our company supports clients across Western Canada from remote offices in Calgary, Vancouver and the BC Interior.

Position Summary

The Senior IT Consultant and Lead, Client Experience understands the challenges clients consistently face and collaborates with client stakeholders and other IX Solutions employees to make well-informed recommendations and resolve technical issues proactively and reactively.

As a player-coach within the Client Experience team, the Senior IT Consultant and Lead, Client Experience drives successful outcomes for core clients while providing day-to-day leadership, mentorship, and escalation support to the team. This role sets the standard for collaboration, accountability, and client experience by removing roadblocks, guiding priorities, and helping team members and technical resources succeed across all client support phases. The incumbent strengthens stakeholder relationships, supports continuous improvement, and champions a culture focused on trusted delivery, team development, and client success.

The position reports to the Manager, Client Experience. The position works 40 hours per week, with business hours being 8:00am to 5:00pm Pacific Time/Mountain Time, Monday to Friday. There is a requirement for after-hours work including scheduled afterhours support rotation, time sensitive client requests, and project work. Balancing multiple priorities with deadlines is a requirement.

Senior Consultant Roles & Responsibilities

Deliver exceptional IT support and technical delivery services to a broad range of clients.
Build and maintain strong relationships with key client stakeholders.
Act as a trusted extension of our client’s IT Team, aligning recommendations to business outcomes.
Manage and maintain technology solutions built on Microsoft Azure cloud services.
Manage and maintain Microsoft 365 productivity and security solutions.
Manage and maintain Hyper-V and VMware virtualization solutions.
Support Microsoft Windows Server environments and their underlying server, storage, and backups.
Manage and maintain network and network security solutions.
Manage and maintain Microsoft Defender, Windows, Entra, and related security solutions.
Triage issues based on criticality, emphasizing appropriate urgency.
Provide in-depth technical leadership and knowledge sharing to other team members.
Monitor our ticketing system, support call queue and participate in our afterhours schedule.
Review managed services reporting received from technical teams, polishing and updating as necessary before sending to clients.
Advocate for clients in resolving managed services issues, ensuring well-informed recommendations are sent to clients.
Coordination of change requests, outage requests, and scheduling of required changes as a result of managed services findings.
Provide technical teams with client-specific context in delivery of managed services.
Coordinate with the Project Delivery team when new client work is signed or for discussions on unsigned efforts, pre-sales, unscoped projects, and project kick-off calls.
Complete assigned project delivery work, as directed by the Project Delivery team.
Coordinate with the Account Executive team, engaging in pre-sales activities and meetings with AEs, and contributions to their proposals.
Coordinate with relevant teams to complete SOW/Service Agreement time estimates, task breakdowns, and procurement estimates, ensuring overall agreement excellence.
Ensure technical aspects of SOW/Service Agreements are accurately represented and align with client and business needs.
Identify and advocate for new opportunities and solutions with the client and our client Account Executives
Regularly meet with relevant Account Executives to discuss ongoing account activities, noteworthy incidents, and new opportunities.
Leverage detailed client knowledge to guide other team members in resolving non-standard issues.
Monitor platform-level dashboards and provide reporting, alerting, and escalation support when required.
Collaborate with other IX Solutions teams and consultants, escalating incidents as required and acting as client advocate and liaison.
Serve as an escalation point for other team members for high-complexity and urgent issues, both during and outside of business hours.
Advocate for identification, assessment, and resolution of root causes of IT issues and inefficiencies.
Create and maintain accurate and effective documentation.

Team Lead Roles & Responsibilities

Lead meetings, and preparation for meetings, as directed by your manager.
Provide regular feedback to individuals.
Share responsibility for team burdens.
Participate in team shared work as a member of the team.
Be the role model for the behaviours and expectations of the team.
Coach team members in day-to-day operations; short-term problem-solving.
Be the team’s Ambassador outside of the organization.
Represent and advocate for the needs of the team, encouraging incremental improvement.
Contribute to identifying gaps in the team; Help source candidates, initially evaluate resumes, and participate in interviews. Contribute to job descriptions.
Evaluate the day-to-day work and quality management for team members.
Identify instances of work and behaviours deserving recognition.
Perform peer-review for admin activities.
Participate in daily work distribution and appropriately delegate work assignments.
Contribute to the work processes and procedures of the team, identifying opportunities for practice development.
Help team members achieve their goals.
Identify and recommend relevant training and certifications for the team.

Qualifications/Expertise

5+ years of IT Consulting experience.
Experience with Microsoft 365 Suite (especially Entra, Intune, Defender, SharePoint) & Azure.
Experience with deployment, management, and maintenance of Windows Server and Active Directory environments.
Experience with deployment, management, and maintenance of storage and virtualization infrastructure solutions.
Experience with deployment, management, and maintenance of backup solutions encompassing files, databases, servers, and hosts.
Experience supporting both traditional, cloud, and network infrastructure.
Experience offering tailored recommendations and strategic guidance.
Passion for continuing education a must.
Ability to distill complex technical concepts into benefits that both customers and salespeople can understand.

Certifications (achieved or willing to work towards)

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or equivalent experience.
Microsoft 365 Certified: Administrator Expert (MS-102) or equivalent experience.
M365 Identity and Access Administrator Associate (SC-300) or equivalent experience.
Azure Virtual Desktop Specialty (AZ-140) or equivalent experience.
Microsoft Azure Administrator (AZ-104) or equivalent experience.
Microsoft 365 Teams Administrator Associate (MS-700) or equivalent experience.
Zscaler Troubleshooting (EDU-260) or equivalent experience.

Accountabilities, Tasks and Duties

Client Relationships

Understand and interpret customer needs to provide excellent service levels.
Communicate professionally with clients, showing care attention to detail.
Set realistic expectations, communicate risk, and manage uncertainty.
Demonstrate well-rounded understanding of the impact of decisions and solutions, both technical and business related, and drive alignment with client goals.

Delivery & Execution

Utilize IX Solutions’ ticketing systems, reporting tools, and documentation repositories.
Triage support requests in a queue, prioritizing and identifying risk appropriately.
Provide hands-on-site support for clients and colleagues when required.

Technical Expertise & Growth

Solid foundational knowledge in relevant technologies & subject areas.
Show curiosity and willingness to learn new tools & methods.
Seek feedback, reflect on performance, and apply learnings appropriately.
Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships.

Team

Communicate in an open, helpful manner and build relationships across the organization.
Ability to work with a range of technical staff and cross-functional teams.
Foster a collaborative work environment and culture.
Challenge the status quo.
Take personal accountability and provide end-to-end ownership of a solution or obstacle.
Be willing to put in the effort when it really counts.
Create accurate and effective documentation and develop standards.
Provide context to new team members who have questions about process or clients.
Engage with team and demonstrate commitment to alignment with the organizational mission and values.
Ability to travel occasionally for business purposes.
Other duties as required, such as the timely completion of expense reports and timesheets.

Requirements

Must be legally permitted to work in Canada.
Hold a valid Driver’s License and vehicle.
Proficient English (written/verbal) communication in a business setting.

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.

About employer

More about this job

Responsibilities

The Senior IT Consultant and Lead provides technical leadership and mentorship to the Client Experience team while managing complex IT solutions for clients. They act as a primary escalation point, ensuring high-quality service delivery and fostering strong stakeholder relationships.

Requirements

Candidates must have at least 5 years of IT consulting experience with expertise in Microsoft 365, Azure, and server infrastructure. The role requires legal authorization to work in Canada and residency in Alberta or British Columbia.

Skills

IT Consulting
Microsoft Azure
Microsoft 365
Windows Server
Active Directory
Virtualization
Network Security
Cloud Infrastructure
Technical Leadership
Mentorship
Project Delivery
Incident Management
Documentation
Strategic Guidance
Troubleshooting

Remote locations

Alberta, Canada
British Columbia, Canada

Remote locations (standardized)

Alberta, Canada
British Columbia, Canada

Visa sponsorship

Not detected in the job text

Keywords

IT Consulting
Microsoft Azure
Microsoft 365
Entra
Intune
Defender
SharePoint
Windows Server
Active Directory
Hyper-V
VMware
Cloud Services
Network Security
Managed Services
SOW
Project Delivery
Technical Leadership
Mentorship
MD-102
MS-102
SC-300
AZ-140
AZ-104
MS-700
Zscaler
Virtualization
Backup Solutions
Infrastructure
Client Experience
Account Management

Report this job