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Added 4 mins ago
MG
TMW SYSTEMS ANALYST & BUSINESS PROCESS SPECIALIST
Manitoulin Group of Companies
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
Added 4 mins ago
Senior Specialist, Financial Risk Oversight (Capital Markets)
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the CRO’s Securitization and Capital Markets Risks Oversight team, in the Senior Specialist, Financial Risk Oversight (Capital Markets) position. In this role, you will provide…
Added 4 mins ago
MD
Forest Ungulate Research Biologist - NR Spec Sr WL Research
Minnesota Direct Care and Treatment
Grand Rapids, MB
- Full-time
Job Class: Natural Resources Specialist Senior - Wildlife Research
Added 4 mins ago
SP
Paid Media Specialist
StellarMettle Placements
Canada
- Part-time
We are seeking an experienced Paid Media Specialist to manage advertising campaigns for consumer and direct-to-consumer (DTC) brands. This role will own an assigned portfolio of client…
Added 18 mins ago
Quality Specialist
Intertape Polymer Group (IPG)
Truro, NS
Position Purpose: The QA Specialist is responsible for driving operational excellence and ensuring product and process quality across the site. This role integrates continuous improvement…
Added 19 mins ago
KG
Talent Success Specialist
Kensington Grey
Toronto, ON
- Full-time
Talent Success Specialist is a hybrid role that manages the execution of influencer campaigns while also overseeing a small roster of talent. Talent Success Specialists act as the bridge…
Added 19 mins ago
CC
RQ11674 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
· The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work…
Added 33 mins ago
B
Senior Director, Business Transformation, Trust Co.
BMO
Toronto, ON · FCP
- Full-time
Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
Added 49 mins ago
B
Senior Specialist Supply Chain Planning and Optimization
Billennium
Laval, QC
- $55,000 to $70,000 CAD / year
- Full-time
Supply Chain Planning & Optimization Specialist
Added 49 mins ago
SW
Marketing Specialist
Search Wizards
Ottawa, ON
- $70,000 CAD / year
- Full-time
We currently have a very exciting opportunity available with our client for a Marketing Specialist . This is a full-time, permanent, on-site role at the client’s office in Ottawa, Canada.
Added 1 hour ago
Sr Specialist, Strategic and Reputational Risk
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the CRO’s Securitization and Capital Markets Risks Oversight team, in the Senior Specialist, Financial Risk Oversight (Capital Markets) position. In this role, you will provide…
Added 1 hour ago
Senior DevOps & Python Platform Engineering Specialist
Capgemini
Montreal, QC
DevOps & Python Platform Engineering Specialist
Added 1 hour ago
M
Sr. Specialist, Coaching & Talent (Canada)
McKesson
Mississauga, ON · Montreal, QC
- Full-time
Added 1 hour ago
Q
Head of Growth
Quickchart.md
Toronto, ON
- Full-time
Company Description QuickChart.md is a Canadian-built AI platform created by specialist physicians to reduce clinical documentation burden and modernize healthcare workflows. The platform…
Added 1 hour ago
Y
Specialist Administrator - Snowflake
Yochana
Markham, ON
- Full-time
Position Name – Specialist Administrator - Snowflake
Added 1 hour ago
MD
Quality Assurance Specialist - State Program Administrator Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Quality Assurance (QA) Specialist supports the claims adjudication team by ensuring the accuracy, consistency, and compliance of all claim development activities and determinations.…
Added 1 hour ago
OP
Quality & Food Safety Systems Specialist
Omega Protein Inc
St. Stephen, NB
- Full-time
Quality & Food Safety Systems Specialist – St. Stephen, NB
Added 2 hours ago
ST
Payroll and Benefits Specialist
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- Full-time
The Payroll & Benefits Specialist reviews and processes STO’s bi-weekly payroll for all employees (union and non-union), as well as STO’s board members. This role is also responsible for…
Added 2 hours ago
JI
Application Specialist, ITSM
J.D. Irving, Limited
Saint John, NB
- Full-time
The Application Specialist for ITSM is responsible to support and maintain the organizations ITSM capabilities and the ServiceNow platform. You will be a key contact for technical…
Added 2 hours ago
MA
Actuarial Analyst – 2026 & 2027 New Grads - Montreal
Marsh Agency
Montreal, QC
- Full-time
Coordinate benefit review projects with the involved parties (i.e. client local office and HQ, Mercer international consultant, local Mercer specialist, etc.)
Added 2 hours ago
Operations Efficiency Specialist
Nors
Acheson, AB · Mississauga, ON · Missisauga, Ontario, ON
Degree in engineering, math, business analytics or a related field & Lean expertise.
Added 3 hours ago
MA
Support Specialist - AI Applications
Marsh Agency
Toronto, ON
- Full-time
Added 3 hours ago
MA
Senior Investment Technical Products Sales
Marsh Agency
Toronto, ON
- Full-time
We are seeking a talented individual to join our Investment Product Specialist and Sales team , part of our Investments and Retirement business at Marsh . This role will be based in…
Added 3 hours ago
MA
Actuarial Specialist (Associate) – Retirement & Health Benefits
Marsh Agency
Montreal, QC
- Full-time
We are seeking an Actuarial Specialist (Associate) – Retirement & Health Benefits to join our Global Actuarial Services Delivery (GSD Canada) team at Marsh, People and Investments.
Added 4 hours ago
K
GS Road Logistics Optimization Specialist
Kuehne+Nagel
De Salaberry, MB
- Full-time
As an Optimization Specialist, your mission is to drive operational efficiency and scalability throughout Road Logistics. You'll achieve this by optimizing processes, enabling automation,…

J.D. Irving, Limited

Application Specialist, ITSM

300 Union Street, Saint John, NB, E2L 4M3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2-5 years of experience in the related field
Posting language: English
Posted: Nov 5, 2026

Original job description

The Application Specialist for ITSM is responsible to support and maintain the organizations ITSM capabilities and the ServiceNow platform. You will be a key contact for technical expertise, platform administration, process enablement, and operational support. Working closely with internal support, vendors, and partners to ensure the ITSM processes and platform capabilities are operating effectively and continue to mature to meet business needs.

Now is your chance to join our team to make a lasting impact as an Application Specialist.

Successful applicants must have resided in Canada for a minimum of five (5) years to meet the requirements of the Canadian Controlled Goods Program (CGP), Canadian Government security clearances, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

Responsibilities

Participate in technical discussions for configuration, testing, and operations of our platform solutions
Configure forms and workflows within the environment following established guidelines and models
Develop automations within workflows
Ensure compliance to daily management checklist for operational effectiveness
Provide 'go live' and post 'go live' support for project and solution in general 
Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems 
Monitor application vendor service level agreements and report for non-performance
Update key performance indicators for platforms on a weekly basis
Review and keep knowledge management articles updated
Support the Delivery/Project managers regarding solutions 
Participate in on call support for 24X 7 operations

Qualifications

Education Required: A university degree, college diploma or a related discipline
2-5 years of experience in the related field
Technically inclined, process oriented and driven by natural curiosity 
Experience working with ServiceNow is an asset
Code/JavaScript experience, knowledge of code deployment practices
Passionate about technology
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service 
A practiced communicator with strong verbal, written, and interpersonal skills

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Application Specialist is responsible for supporting and maintaining the organization's ITSM capabilities and the ServiceNow platform. They will manage technical configurations, automations, and operational support while ensuring platform performance and scalability.

Requirements

Candidates must possess a university degree or college diploma and 2-5 years of relevant experience. Applicants are required to have resided in Canada for at least five years to meet security and regulatory clearance requirements.

Skills

ServiceNow
ITSM
JavaScript
SQL
Workflow Configuration
Automation
Root Cause Analysis
Data Validation
Networking
Integration Connectivity
Cloud-based Systems
Technical Support
Knowledge Management
Performance Monitoring
Code Deployment
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Application Specialist
JavaScript
SQL
Workflow
Automation
Root Cause Analysis
Cloud-based Systems
KPI
Knowledge Management
Technical Support
Configuration
Operations
Data Validation
Networking
Integration
SLA
Code Deployment
ITAR
Security Clearance

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