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Added 23 mins ago
J
Technical Program Associate or Manager
Jobgether
Canada
- Full-time
You will lead the technical implementation of new programs, ensuring that the systems supporting recipient data collection, verification, payments, and monitoring work effectively.
Added 23 mins ago
ES
Data Architect (Snowflake, DBT & AWS Focused)
Enterprise Solutions Inc.
Markham, ON
- Contract
…for ETLELT Snowflake OpenFlow and Apache Airflow for workflow automation enabling seamless ingestion of different data from diverse…
Added 23 mins ago
L
Senior Specialist - Software Engineering
LTM
ON · Ontario, Canada
- $81,325 to $110,000 CAD / year
- Full-time
Lead end to end automation projects leveraging UiPath technologies Design robust reusable and secure automation components adhering to best practices Collaborate with business stakeholders…
Added 23 mins ago
BI
PeopleSoft HCM Technical Delivery Lead
BURGEON IT SERVICES
Mississauga, ON
- Contract
Position: PeopleSoft HCM Technical Delivery Lead
Added 23 mins ago
JI
Integration Analyst
J.D. Irving, Limited
Saint John, NB
- Full-time
Assist with event-driven integrations using IBM Event Automation, Kafka/Event Streams, and Kafka Connect
Added 23 mins ago
JI
Application Specialist, ITSM
J.D. Irving, Limited
Saint John, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 23 mins ago
Test Automation Engineer
Red River Mutual
Winnipeg, MB
As a member of the Quality Assurance team, this position will lead the development and maintenance of test automation frameworks and scripts for Guidewire and other enterprise applications.…
Added 23 mins ago
PT
Business Systems Program Manager
Proslide Technology
Ottawa, ON
- Full-time
…initiatives involving data, integrations, cloud technologies, automation, AI, security, and other emerging…
Added 1 hour ago
MA
IAM RBAC Business Solution Analyst Lead
Marsh Agency
Toronto, ON
- Full-time
Marsh is seeking an experienced IAM RBAC Business Solutions Lead to establish, own, and lead our enterprise-wide Role-Based Access Control (RBAC) function.
Added 1 hour ago
MA
Oliver Wyman Actuarial - Senior Manager - Life Practice
Marsh Agency
Toronto, ON
- Full-time
…improve actuarial processes, enhance controls, and leverage automation to deliver more efficient and insightful…
Added 1 hour ago
MA
Senior Leader, Employee & Individual Benefits
Marsh Agency
Mississauga, ON
- Full-time
Lead the transformation of the business by identifying opportunities to simplify, innovate, and reimagine how work is delivered across the operating model.
Added 1 hour ago
AG
Head of Client Delivery (Outbound + Paid Ads)
Autopilot Growth
Canada
- Full-time
This is an opportunity to learn directly from the creator of the number one LinkedIn automation course, one of the beta users of Clay, and a GTM executive with over 100 successful GTM…
Added 1 hour ago
CC
RQ11844 - Software Developer
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Demonstrated ability to lead, mentor, and coach developers and technical teams.
Added 1 hour ago
V
Operations & Account Management Associate
Valen
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Find smart ways to use AI and automation to save the team time
Added 2 hours ago
MC
Release Engineer
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Lead improvement initiatives across build and environment practice; pilot tooling with Platform Engineering and produce structured findings for the Sr. Manager
Added 2 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
Waterloo, ON
- Full-time
We are looking for a Senior Java Developer with LLM expertise to lead the technical design, development and integration of core banking application systems for a major financial services…
Added 2 hours ago
A
Business System Configuration / Development IV
Accenture
Richmond Hill, ON
- Full-time
Manage the technical team and assign to specific functions including reporting, migration, integration, Unifier configuration, and automation of monthly progress reports
Added 2 hours ago
K
GS Road Logistics Optimization Specialist
Kuehne+Nagel
De Salaberry, MB
- Full-time
…Logistics. You'll achieve this by optimizing processes, enabling automation, and preparing operations for AI-driven workflows. The focus is on delivering measurable productivity gains…
Added 2 hours ago
TI
Business Systems Analyst – RPA & Power Platform
Themesoft Inc.
Toronto, ON
- Contract
We are looking for an experienced BSA with strong expertise in Robotic Process Automation (RPA), Blue Prism, UiPath, Microsoft Power Platform, and Power Apps. The ideal candidate will work…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 3 hours ago
Y
Sales Engineer - Upstream
Yokogawa
NB · Chiasson Office, NB
- Full-time
…Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several…
Added 3 hours ago
COORDONNATEUR·RICE DE LOCALISATION - CHINOIS TRADITIONNEL/Localization Coordinator, Traditional Chinese
2K
Montreal, QC
Added 3 hours ago
NB
Project Director
National Bank of Canada
Montreal, QC
- Full-time
Lead the preparation, planning, and execution of strategic initiatives to ensure predictable and effective delivery of train priorities.
Added 3 hours ago
NB
Senior Analyst Reconciliation & Process Team Lead
National Bank of Canada
Vancouver, BC
- Full-time
A career as a Senior Analyst, Reconciliation & Process Improvement Team Lead at National Bank Trust means playing a key role in the oversight, execution, and continuous improvement of…

J.D. Irving, Limited

Application Specialist, ITSM

300 Union Street, Saint John, NB, E2L 4M3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2-5 years of experience in the related field
Posting language: English
Posted: Nov 5, 2026

Original job description

The Application Specialist for ITSM is responsible to support and maintain the organizations ITSM capabilities and the ServiceNow platform. You will be a key contact for technical expertise, platform administration, process enablement, and operational support. Working closely with internal support, vendors, and partners to ensure the ITSM processes and platform capabilities are operating effectively and continue to mature to meet business needs.

Now is your chance to join our team to make a lasting impact as an Application Specialist.

Successful applicants must have resided in Canada for a minimum of five (5) years to meet the requirements of the Canadian Controlled Goods Program (CGP), Canadian Government security clearances, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

Responsibilities

Participate in technical discussions for configuration, testing, and operations of our platform solutions
Configure forms and workflows within the environment following established guidelines and models
Develop automations within workflows
Ensure compliance to daily management checklist for operational effectiveness
Provide 'go live' and post 'go live' support for project and solution in general 
Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems 
Monitor application vendor service level agreements and report for non-performance
Update key performance indicators for platforms on a weekly basis
Review and keep knowledge management articles updated
Support the Delivery/Project managers regarding solutions 
Participate in on call support for 24X 7 operations

Qualifications

Education Required: A university degree, college diploma or a related discipline
2-5 years of experience in the related field
Technically inclined, process oriented and driven by natural curiosity 
Experience working with ServiceNow is an asset
Code/JavaScript experience, knowledge of code deployment practices
Passionate about technology
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service 
A practiced communicator with strong verbal, written, and interpersonal skills

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

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More about this job

Responsibilities

The Application Specialist is responsible for supporting and maintaining the organization's ITSM capabilities and the ServiceNow platform. They will manage technical configurations, automations, and operational support while ensuring platform performance and scalability.

Requirements

Candidates must possess a university degree or college diploma and 2-5 years of relevant experience. Applicants are required to have resided in Canada for at least five years to meet security and regulatory clearance requirements.

Skills

ServiceNow
ITSM
JavaScript
SQL
Workflow Configuration
Automation
Root Cause Analysis
Data Validation
Networking
Integration Connectivity
Cloud-based Systems
Technical Support
Knowledge Management
Performance Monitoring
Code Deployment
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Application Specialist
JavaScript
SQL
Workflow
Automation
Root Cause Analysis
Cloud-based Systems
KPI
Knowledge Management
Technical Support
Configuration
Operations
Data Validation
Networking
Integration
SLA
Code Deployment
ITAR
Security Clearance

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