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Added 7 mins ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Nurses of Ontario standards, Hospital policies, and Patient Care Service…
Added 22 mins ago
CF
MFS Program Specialist
Canadian Forces Morale and Welfare Services
Cold Lake, AB
- Full-time
The Military Family Services Program Specialist will develop, coordinate, deliver and evaluate programs directed towards the enhancement of the quality of life for Military families, and…
Added 22 mins ago
SC
Senior Electrification Manager – Construction
SYSTRA Canada
Toronto, ON
- Full-time
Drive effective utilisation of specialist OCS installation equipment, engineering trains and road-rail vehicles.
Added 52 mins ago
NB
Senior Director Communications Transformation
National Bank of Canada
Montreal, QC
- Full-time
Within the Corporate Communications department, you are part of a team of 30 specialist and you will report to the Vice-President, Culture, Community and Voice of the Organization. Our team…
Added 52 mins ago
NB
Senior Analyst - Capital Market Reconciliation
National Bank of Canada
Montreal, QC
- Full-time
…Markets Operations team at National Bank means acting as a specialist in reconciliations, payments investigations, and operational controls. In this role, you will have a direct impact on…
Added 1 hour ago
YR
Business Systems and Data Specialist (Business Systems Support Specialist)
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
…solutions using various platforms to support C&HS and AccessYork service delivery improvement and automation initiatives/projects from start to finish and/or within pre-build/configured…
Added 1 hour ago
RI
Insurance Advisor Life, Health & Wealth
RBC Insurance
Victoria, BC
- Full-time
We are looking for self-motivated, highly driven and entrepreneurial individuals to join our Field Sales team at RBC Insurance.
Added 1 hour ago
RI
Insurance Advisor Life, Health & Wealth
RBC Insurance
Nanaimo, BC
- Full-time
We are looking for self-motivated, highly driven and entrepreneurial individuals to join our Field Sales team at RBC Insurance.
Added 4 hours ago
AA
Spécialiste des Systèmes d'Atterrissage / Landing Systems Specialist
Airbus Aircraft
Montreal, QC
- Full-time
…cycle de vie complet du produit (de la conception au support en…
Added 5 hours ago
V
Accommodation Operational Lead
VMCH
Mulgrave, NS
- Full-time
…Team Leaders over 4 sites. You will help ensure consistent service delivery, effective workforce management and positive resident outcomes, while promoting accountability, employee…
Added 5 hours ago
S
Senior Electrification Manager - Construction
SYSTRA
Toronto, ON
- Full-time
Drive effective utilisation of specialist OCS installation equipment, engineering trains and road-rail vehicles.
Added 5 hours ago
Energy Specialist
MCW Group of Companies
Toronto, ON
Our Company is currently seeking a self-motivated, hardworking Energy Specialist to join our Toronto Office. In this position, you will assist with a variety of multi-year energy management…
Added 6 hours ago
BT
Cloud Accounting Specialist
Baker Tilly Canada
Guelph, ON
- Full-time
We are looking for a Cloud Accounting Specialist to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 7 hours ago
BC
People & Culture Specialist, Learning & Talent Acquisition
Bissell Centre
AB · Edmonton, AB
- Full-time
Currently, Bissell Centre is looking for a People & Culture Specialist, Learning & Talent Acquisition to join our dedicated People & Culture team as we journey with the Community towards an…
Added 7 hours ago
E
Specialist I, IT Enterprise GIS Technical Specialist
Enbridge
Calgary, AB · Edmonton, AB · Toronto, ON · North York
- Full-time
…excellence, innovation, and sustainable growth. We are looking for a Specialist I, IT Enterprise GIS Technical Specialist to join our team and provide senior technical leadership for our…
Added 9 hours ago
OW
Specialist Fisheries and Seafood
Ocean Wise
Vancouver, BC
- Full-time
As a Specialist, Fisheries & Seafood, you will play a key role in advancing Ocean Wise's mission to promote sustainable fisheries and seafood systems. Working closely with scientific,…
Added 9 hours ago
RP
Director, Human Resources - CAN
RESA Power
Calgary, AB
- Full-time
Strong working knowledge of Canadian employment requirements, complex employee relations, and experience in unionized environments, with sound judgment on when to engage specialist advice.
Added 10 hours ago
KC
Consultant - Cyber Defense - Offensive Security
KPMG Canada
Toronto, ON
- Full-time
Bachelor’s or relevant degree in Computer Science, Information Security, or a related field.
Added 10 hours ago
OH
Senior Specialist, Technical-1
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Added 11 hours ago
M
Client Support Specialist
Meltwater
Toronto, ON
- Full-time
Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the…
Added 11 hours ago
WC
Field Sales Support Specialist
White Cap Canada
AB · Edmonton, AB
- Full-time
Responsible for maximizing sales targets within an assigned territory. Work in a team-sales setting to support field sales in managing all sales activities, including prospecting, quoting,…
Added 11 hours ago
WC
Field Sales Support Specialist
White Cap Canada
AB · Edmonton, AB
- Full-time
Responsible for maximizing sales targets within an assigned territory. Work in a team-sales setting to support field sales in managing all sales activities, including prospecting, quoting,…
Added 11 hours ago
Agentic Evaluation & Testing Specialist, Kitchener, ON
Siemens
Kitchener, ON
About the role: System Testing and Agent Evaluation Specialist
Added 11 hours ago
RB
Senior Contract Administrator – Linear Water/Wastewater
R.J. Burnside & Associates Limited
Stoney Creek, NB
- Full-time
We are seeking an experienced Senior Contract Administrator to join our Field Services team and support the delivery of complex water and wastewater linear infrastructure projects. This…
Added 12 hours ago
AT
Technical Support Specialist
Arrow Transportation Systems Inc.
Vancouver, BC
- Full-time
We are looking for an Technical Support Specialist to join us and become part of the Arrow family. The Technical Support Specialist role is to ensure the organization’s users are supported…

J.D. Irving, Limited

Application Specialist, ITSM

300 Union Street, Saint John, NB, E2L 4M3, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2-5 years of experience in the related field
Posting language: English
Posted: Nov 5, 2026

Original job description

The Application Specialist for ITSM is responsible to support and maintain the organizations ITSM capabilities and the ServiceNow platform. You will be a key contact for technical expertise, platform administration, process enablement, and operational support. Working closely with internal support, vendors, and partners to ensure the ITSM processes and platform capabilities are operating effectively and continue to mature to meet business needs.

Now is your chance to join our team to make a lasting impact as an Application Specialist.

Successful applicants must have resided in Canada for a minimum of five (5) years to meet the requirements of the Canadian Controlled Goods Program (CGP), Canadian Government security clearances, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

Responsibilities

Participate in technical discussions for configuration, testing, and operations of our platform solutions
Configure forms and workflows within the environment following established guidelines and models
Develop automations within workflows
Ensure compliance to daily management checklist for operational effectiveness
Provide 'go live' and post 'go live' support for project and solution in general 
Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems 
Monitor application vendor service level agreements and report for non-performance
Update key performance indicators for platforms on a weekly basis
Review and keep knowledge management articles updated
Support the Delivery/Project managers regarding solutions 
Participate in on call support for 24X 7 operations

Qualifications

Education Required: A university degree, college diploma or a related discipline
2-5 years of experience in the related field
Technically inclined, process oriented and driven by natural curiosity 
Experience working with ServiceNow is an asset
Code/JavaScript experience, knowledge of code deployment practices
Passionate about technology
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service 
A practiced communicator with strong verbal, written, and interpersonal skills

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Application Specialist is responsible for supporting and maintaining the organization's ITSM capabilities and the ServiceNow platform. They will manage technical configurations, automations, and operational support while ensuring platform performance and scalability.

Requirements

Candidates must possess a university degree or college diploma and 2-5 years of relevant experience. Applicants are required to have resided in Canada for at least five years to meet security and regulatory clearance requirements.

Skills

ServiceNow
ITSM
JavaScript
SQL
Workflow Configuration
Automation
Root Cause Analysis
Data Validation
Networking
Integration Connectivity
Cloud-based Systems
Technical Support
Knowledge Management
Performance Monitoring
Code Deployment
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Application Specialist
JavaScript
SQL
Workflow
Automation
Root Cause Analysis
Cloud-based Systems
KPI
Knowledge Management
Technical Support
Configuration
Operations
Data Validation
Networking
Integration
SLA
Code Deployment
ITAR
Security Clearance

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