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Added 5 mins ago
C
PT Deli Clerk (Centre Food RW#26) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Part-time
To adjust minor complaints in keeping with general sales policy and to refer more serious complaints to the Department Manager.
Added 5 mins ago
VS
Machine Learning Engineer
vTech Solution Canada
Toronto, ON
- Contract
Understands business objectives and develops models that help achieve them, along with metrics to track their progress
Added 6 mins ago
Scotia Jarislowsky Fraser Portfolio Manager - Calgary
Scotiabank
Vancouver, BC · Calgary, BC
Building and maintaining an awareness of local market and general economic conditions
Added 6 mins ago
SD
Cashier, Hourly Part Time Evening
Shoppers Drug Mart
Humboldt, SK
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 mins ago
Product Designer - Contract
KEV Group
Toronto, ON
Contribute to KEV’s design system - use, extend, and help evolve shared patterns and components to ensure consistency across products.
Added 6 mins ago
W
(CAN) Préposé au déchargement
Walmart
Lachute, QC
- Full-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 6 mins ago
W
(CAN) Stock Unloader Associate
Walmart
Barrie, ON
- Part-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 6 mins ago
FB
Customer Service Representative - Overnight
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Full-time
…strong attention to detail and a focus on teamwork, you’ll help create the fresh, well merchandised environment Farm Boy is known for, setting the stage for an exceptional shopping…
Added 6 mins ago
LC
Personal Shopper Part Time Day Greenlight Requisition
Loblaw Companies Limited
ON
- Part-time
…our colleagues a range of opportunities and experiences to help Canadians Live Life…
Added 6 mins ago
UH
Registered Nurse - Progressive and Geriatric Rehabilitation Unit
University Health Network
Toronto, ON
- Part-time
…and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener…
Added 6 mins ago
UH
Registered Nurse - Progressive and Geriatric Rehabilitation Unit
University Health Network
Toronto, ON
- Contract
…and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener…
Added 21 mins ago
W
General Production (Blown Film)
Winpak
Winnipeg, MB
- Full-time
Winpak Division is currently hiring for the General Production Position based out of Winnipeg on the 12-hour rotating shift. Reporting to the Operator or the Shift Supervisor/Lead hand, the…
Added 21 mins ago
FS
Shift Leader - Firehouse Subs Quispamsis
Firehouse Subs - NB, PEI, NS
Quispamsis, NB
- Full-time
Shift Leaders are responsible for supporting the Restaurant General Manager overseeing a team in all aspects of restaurant operations. They will lead, mentor, and support the restaurant…
Added 21 mins ago
UO
Senior Technologist, Electronic Shop
University of Ottawa
Ottawa, ON · STEM
- Full-time
The work is performed with minimum supervision under general guidelines and requires broad applied knowledge of electronics, scientific instrumentation, laboratory operations, safety…
Added 35 mins ago
L
Territory Manager - Healthcare
Linde
Moncton, NB
- Full-time
…equipment. Everything we do is born out of our commitment to help people live better lives and to support the medical professionals who make it all…
Added 35 mins ago
RN
Project Manager, Nursing Retention and Recruitment
Registered Nurses' Association of Ontario (RNAO)
ON · Ontario, Canada
- Temporary
…welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of the…
Added 35 mins ago
RN
Nursing Retention and Recruitment Specialist
Registered Nurses' Association of Ontario (RNAO)
ON · Ontario, Canada
- Temporary
Provide career counselling and support to nurses in the profession to help them advance in their careers and stay engaged in their work (e.g., reviewing resumes and providing feedback about…
Added 35 mins ago
MA
Underwriting Assistant (Fixed-Term, 12 Months))
Marsh Agency
Canada
- Contract
…closely with underwriters, brokers, and internal partners to help maintain data quality, support service delivery, and contribute to a smooth end-to-end underwriting…
Added 35 mins ago
M
Student Intern- Client Services (Accountant)
Morguard
Mississauga, ON
- Contract
…empowered to build their careers, contribute meaningfully, and help shape the future of real…
Added 35 mins ago
IG
BILINGUAL - Digital & Cybersecurity Analyst
Insight Global
Mirabel, QC
- $60 to $70 CAD / hour
- Contract
…why applications or code may trigger security products, and help identify root…
Added 35 mins ago
RH
Property Accountant
Robert Half
Winnipeg, MB
- $70,000 to $90,000 CAD / year
- Full-time
Record journal entries and examine accruals prepared by the site team to help ensure complete and accurate financial statements.
Added 36 mins ago
JI
Application Specialist, ITSM
J.D. Irving, Limited
Saint John, NB
- Full-time
Provide 'go live' and post 'go live' support for project and solution in general
Added 36 mins ago
Vocational Rehabilitation Specialist
March of Dimes Canada
AB
Added 36 mins ago
Assistant Educator - Split Shift Position
Upper Canada Child Care
Georgina, ON
Assistant Educator $20.60 - $23.54/hour (includes General Operating Grant) plus Wage Enhancement Grant (up to $2.00/hr) and Split Shift Premium ($2.00/hr).

J.D. Irving, Limited

Application Specialist, ITSM

300 Union Street, Saint John, NB, E2L 4M3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2-5 years of experience in the related field
Posting language: English
Posted: Nov 5, 2026

Original job description

The Application Specialist for ITSM is responsible to support and maintain the organizations ITSM capabilities and the ServiceNow platform. You will be a key contact for technical expertise, platform administration, process enablement, and operational support. Working closely with internal support, vendors, and partners to ensure the ITSM processes and platform capabilities are operating effectively and continue to mature to meet business needs.

Now is your chance to join our team to make a lasting impact as an Application Specialist.

Successful applicants must have resided in Canada for a minimum of five (5) years to meet the requirements of the Canadian Controlled Goods Program (CGP), Canadian Government security clearances, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

Responsibilities

Participate in technical discussions for configuration, testing, and operations of our platform solutions
Configure forms and workflows within the environment following established guidelines and models
Develop automations within workflows
Ensure compliance to daily management checklist for operational effectiveness
Provide 'go live' and post 'go live' support for project and solution in general 
Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems 
Monitor application vendor service level agreements and report for non-performance
Update key performance indicators for platforms on a weekly basis
Review and keep knowledge management articles updated
Support the Delivery/Project managers regarding solutions 
Participate in on call support for 24X 7 operations

Qualifications

Education Required: A university degree, college diploma or a related discipline
2-5 years of experience in the related field
Technically inclined, process oriented and driven by natural curiosity 
Experience working with ServiceNow is an asset
Code/JavaScript experience, knowledge of code deployment practices
Passionate about technology
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service 
A practiced communicator with strong verbal, written, and interpersonal skills

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

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More about this job

Responsibilities

The Application Specialist is responsible for supporting and maintaining the organization's ITSM capabilities and the ServiceNow platform. They will manage technical configurations, automations, and operational support while ensuring platform performance and scalability.

Requirements

Candidates must possess a university degree or college diploma and 2-5 years of relevant experience. Applicants are required to have resided in Canada for at least five years to meet security and regulatory clearance requirements.

Skills

ServiceNow
ITSM
JavaScript
SQL
Workflow Configuration
Automation
Root Cause Analysis
Data Validation
Networking
Integration Connectivity
Cloud-based Systems
Technical Support
Knowledge Management
Performance Monitoring
Code Deployment
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Application Specialist
JavaScript
SQL
Workflow
Automation
Root Cause Analysis
Cloud-based Systems
KPI
Knowledge Management
Technical Support
Configuration
Operations
Data Validation
Networking
Integration
SLA
Code Deployment
ITAR
Security Clearance

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