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Added 19 mins ago
MD
Medicaid Provider Investigations Manager – Community-Based /Human Services Manager 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Division/Unit: Department of Human Services (DHS) / Office of Inspector General (OIG)-PIO Operations Management
Added 19 mins ago
MD
Legal Operations Director - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Legal Operations Director is a position of service – service to the General Counsel Team, service to Department of Children, Youth, and Families (DCYF) staff, and service to the…
Added 33 mins ago
T
Associate Software Engineer
TD
London, ON · Toronto, ON
- Full-time
Performs low to moderately complex technical tasks under general supervision
Added 34 mins ago
TS
Dietician
The Salvation Army Canada and Bermuda Territory
Riverview, NB · Lakeview Manor
- Part-time
…on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people…
Added 34 mins ago
TS
Dietician
The Salvation Army in Canada
Riverview, NB
- Part-time
…on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people…
Added 1 hour ago
Senior DevOps & Python Platform Engineering Specialist
Capgemini
Montreal, QC
…where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 1 hour ago
S
Sales Engineer III
Solink
Remote, Canada
- $172,000 to $200,000 CAD / year
- Full-time
- Remote
…JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential…
Added 1 hour ago
W
Customer Contact Representatives
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
Provide accurate responses to inquiries from workers, employers, medical and service providers in addition to answering general inquiries on WCB matters in a busy inbound call centre.
Added 1 hour ago
CS
Marketing Generalist II - 12-Month Contract
Columbia Sportswear Company
London, ON
- Full-time
Added 1 hour ago
P4
Maintenance Technician
Pier 4 Ltd
Dartmouth, NS
- Full-time
…individuals who are eager to contribute, grow their careers, and help shape our…
Added 2 hours ago
L
Territory Manager - Healthcare
Linde
Moncton, NB
- Full-time
Support the training and development of new employees as needed and participate in a regular on-call rotation
Added 2 hours ago
JI
Application Specialist, ITSM
J.D. Irving, Limited
Saint John, NB
- Full-time
Provide 'go live' and post 'go live' support for project and solution in general
Added 5 hours ago
TS
Owner Operator - Chemical Atlantic - Sign on Bonus
The Seaboard Transport Group
Saint John, NB
- Full-time
…chemical transportation, dry bulk products, food transport, general freight, and refrigerated…
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
In this community you can practice GP Anesthesia 1-5 days a week, with 1:4 or 1:5 nights of call/weekends depending on the department size. We work in a stimulating environment ensuring we…
Added 7 hours ago
HM
Obstetrics/Gynecology
Health Match BC
Williams Lake, BC
- Internship
Deni House is adjacent to CMH, embodies a resident centered philosophy designed to help people function at their highest level and provide the best quality of life. Deni House has 13…
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
In this community you can practice GP Anesthesia 1-5 days a week, with 1:4 or 1:5 nights of call/weekends depending on the department size. We work in a stimulating environment ensuring we…
Added 9 hours ago
HM
Neurology
Health Match BC
Kamloops, BC
- Full-time
Join our growing neurology team at RIH and help shape neurological care in our region! We are a collegial team with a focus on continuous practice improvement and collaboration. Whether…
Added 9 hours ago
HM
Neurology
Health Match BC
Kamloops, BC
- Full-time
Join our growing neurology team at RIH and help shape neurological care in our region! We are a collegial team with a focus on continuous practice improvement and collaboration. Whether…
Added 9 hours ago
HM
Neurology
Health Match BC
Kamloops, BC
- Full-time
Join our growing neurology team at RIH and help shape neurological care in our region! We are a collegial team with a focus on continuous practice improvement and collaboration. Whether…
Added 10 hours ago
S
Clinic Transcription and Health Records Evaluator, TB Clinics - BC Centre for Disease Control
Sanya’k̓ula
Vancouver, BC
- Full-time
Perform general record management duties such as assembling files, screening for accuracy, assigning file numbers, preparing files folders and filing and distributing documents and files.…
Added 11 hours ago
Resident Home Assistant
Region of Waterloo
Kitchener, ON
Observes and communicates changes in residents’ physical and emotional conditions to resident care staff. Responds to call bells/resident requests and provides assistance/seeks assistance…
Added 11 hours ago
R|
Animal Care Worker - Part-time occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
Under the general supervision of the Animal Resources Division Manager, the candidate performs animal care-related duties, technical procedures and administrative duties related to the care…
Added 11 hours ago
B&
Retail Brand Experience Supervisor-CAMBRIDGE CENTRE
Bath & Body Works
Cambridge, ON
- $22.95 CAD / hour
- Full-time
…chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 11 hours ago
WI
Intermediate Instrumentation and Monitoring Engineering
WSP in Canada
Markham, ON
- Full-time
Coordinate instrumentation and monitoring site activities with general contractors, subcontractors, and suppliers.
Added 12 hours ago
C
Customer Service Rep (Bilingual French / English) On-Site
Concentrix
Oshawa, ON
- Full-time
Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally

J.D. Irving, Limited

Application Specialist, ITSM

300 Union Street, Saint John, NB, E2L 4M3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2-5 years of experience in the related field
Posting language: English
Posted: Nov 5, 2026

Original job description

The Application Specialist for ITSM is responsible to support and maintain the organizations ITSM capabilities and the ServiceNow platform. You will be a key contact for technical expertise, platform administration, process enablement, and operational support. Working closely with internal support, vendors, and partners to ensure the ITSM processes and platform capabilities are operating effectively and continue to mature to meet business needs.

Now is your chance to join our team to make a lasting impact as an Application Specialist.

Successful applicants must have resided in Canada for a minimum of five (5) years to meet the requirements of the Canadian Controlled Goods Program (CGP), Canadian Government security clearances, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

Responsibilities

Participate in technical discussions for configuration, testing, and operations of our platform solutions
Configure forms and workflows within the environment following established guidelines and models
Develop automations within workflows
Ensure compliance to daily management checklist for operational effectiveness
Provide 'go live' and post 'go live' support for project and solution in general 
Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems 
Monitor application vendor service level agreements and report for non-performance
Update key performance indicators for platforms on a weekly basis
Review and keep knowledge management articles updated
Support the Delivery/Project managers regarding solutions 
Participate in on call support for 24X 7 operations

Qualifications

Education Required: A university degree, college diploma or a related discipline
2-5 years of experience in the related field
Technically inclined, process oriented and driven by natural curiosity 
Experience working with ServiceNow is an asset
Code/JavaScript experience, knowledge of code deployment practices
Passionate about technology
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service 
A practiced communicator with strong verbal, written, and interpersonal skills

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

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More about this job

Responsibilities

The Application Specialist is responsible for supporting and maintaining the organization's ITSM capabilities and the ServiceNow platform. They will manage technical configurations, automations, and operational support while ensuring platform performance and scalability.

Requirements

Candidates must possess a university degree or college diploma and 2-5 years of relevant experience. Applicants are required to have resided in Canada for at least five years to meet security and regulatory clearance requirements.

Skills

ServiceNow
ITSM
JavaScript
SQL
Workflow Configuration
Automation
Root Cause Analysis
Data Validation
Networking
Integration Connectivity
Cloud-based Systems
Technical Support
Knowledge Management
Performance Monitoring
Code Deployment
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Application Specialist
JavaScript
SQL
Workflow
Automation
Root Cause Analysis
Cloud-based Systems
KPI
Knowledge Management
Technical Support
Configuration
Operations
Data Validation
Networking
Integration
SLA
Code Deployment
ITAR
Security Clearance

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