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Added 13 mins ago
W
General Production (Blown Film)
Winpak
Winnipeg, MB
- Full-time
Full-time position based in Winnipeg, Manitoba at 100 Saulteaux Crescent.
Added 28 mins ago
MA
Underwriting Assistant (Fixed-Term, 12 Months))
Marsh Agency
Canada
- Contract
…closely with underwriters, brokers, and internal partners to help maintain data quality, support service delivery, and contribute to a smooth end-to-end underwriting…
Added 28 mins ago
JI
Application Specialist, ITSM
J.D. Irving, Limited
Saint John, NB
- Full-time
This position requires full-time on-site presence.
Added 28 mins ago
Vocational Rehabilitation Specialist
March of Dimes Canada
AB
Please note that this is an expression of interest only at this time. No formal engagement or contract is being offered or implied. Submissions will be reviewed and considered for future…
Added 28 mins ago
Assistant Educator - Split Shift Position
Upper Canada Child Care
Georgina, ON
Full-time Split Shift Position (30 hours/week): Candidates must be available to work a split-shift (morning and afternoon) in our Before & After School programs Monday-Friday to be…
Added 28 mins ago
CO
Job ID #32299: Law Clerk
City of Hamilton
Hamilton, ON
- Full-time
…collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully.…
Added 1 hour ago
PH
General Duty Staff Nurse, Cancer Care
Provincial Health Services Authority
Vancouver, BC
- Part-time
Utilizing evidence-based practice, the General Duty Staff Nurse is responsible for providing holistic nursing care to oncology patients during their cancer care experience including but not…
Added 1 hour ago
PH
General Duty Staff Nurse, Cancer Care
Provincial Health Services Authority
Surrey, BC
- Full-time
Utilizing evidence-based practice, the General Duty Staff Nurse is responsible for providing holistic nursing care to oncology patients during their cancer care experience including but not…
Added 2 hours ago
CH
3rd Class Power Engineer
Covenant Health Canada
AB · Edmonton, AB
- Full-time
We are looking for someone to fill a casual position that will help cover vacation and sick time when needed. This role is ideal for someone who is semi-retired or between full-time…
Added 2 hours ago
CH
Licensed Practical Nurse
Covenant Health Canada
AB · Edmonton, AB
- Part-time
…meaningful difference. Right in the heart of downtown, the Edmonton General Continuing Care Centre supports nearly 500 people every day with long-term, subacute, complex care and…
Added 2 hours ago
SD
Front Store Supervisor, Hourly Full Time Day
Shoppers Drug Mart
Conception Bay South, NL
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
AC
Gérant(e) de magasin -ACT
Alimentation Couche-Tard
Laval, QC
- Full-time
Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 3 hours ago
A
Partners in Performance - Performance Strategy Senior Associate - Current MBA Students - Canada - NAELFY27
Accenture
Toronto, ON
- Full-time
This role combines analysis with outcomes in a way that will challenge and develop you– all the time with the full support and mentoring of your fellow Partners in Performance colleagues.…
Added 3 hours ago
YO
Cleaner
YMCA of Greater Toronto
Toronto, ON · Scarborough, ON
- Part-time
…responsible for performing all light duty cleaning, project and general cleaning, laundry duties and to keep cleaning and laundry equipment clean and in good repair all the…
Added 3 hours ago
TF
Sales Assistant
Twist Fashions Inc
Vancouver, BC
- Full-time
Location: Twist Fashions, Kitsilano, VancouverSchedule: Full-Time | Available to work Wednesday through Sunday, with one weekend off per month.Compensation: $25–$28 per hour +…
Added 5 hours ago
WC
Pricing Analyst
Waste Connections of Canada
Coquitlam, BC
- Full-time
…where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every…
Added 5 hours ago
P
District Financial Manager
Penske
Delta, BC
- Full-time
Inventory responsibility: Review and investigate inventory balances using general ledger and inventory graphs, and take physical counts.
Added 5 hours ago
P
Diesel Truck Technician/Mechanic II (3rd-5th Year Apprentice Program)
Penske
London, ON · Stoney Creek, ON
- Full-time
Vacation time + 11 paid statutory holidays + paid sick days
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
100 Mile House Hospital (OMH) is a 16-bed rural community hospital offering emergency, low-risk obstetrics, general medical, and outpatient ambulatory care services. The updated and…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Full-time
…work in the same clinic? The Clinic in 100 Mile House has a full time opportunity. This is a perfect time to come and build a substantial practice with a good future. One of the GP’s who is…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
Deni House is adjacent to CMH, embodies a resident centered philosophy designed to help people function at their highest level and provide the best quality of life. Deni House has 13…
Added 5 hours ago
HM
Emergency Medicine
Health Match BC
Williams Lake, BC
- Full-time
In our 24/7 ED, you’ll help manage approximately 22,000 visits per year. With a diverse range of cases and numerous procedural opportunities, you’ll also collaborate with specialists in…
Added 5 hours ago
HM
Pediatrics
Health Match BC
Williams Lake, BC
- Full-time
…$15,000 based on move location Recruitment Incentive $15,000 for full time Other Benefits/Incentives With RCME, you’ll be eligible to receive $600 for up to 2 years in Trail, $3,600 during…
Added 5 hours ago
HM
Emergency Medicine
Health Match BC
Williams Lake, BC
- Full-time
In our 24/7 ED, you’ll help manage approximately 22,000 visits per year. With a diverse range of cases and numerous procedural opportunities, you’ll also collaborate with specialists in…
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
There are positions available for full-time or part-time physicians. Enjoy the ultimate work-life balance in the beautiful city of Kelowna. Our newly renovated and modern clinic in a…

J.D. Irving, Limited

Application Specialist, ITSM

300 Union Street, Saint John, NB, E2L 4M3, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2-5 years of experience in the related field
Posting language: English
Posted: Nov 5, 2026

Original job description

The Application Specialist for ITSM is responsible to support and maintain the organizations ITSM capabilities and the ServiceNow platform. You will be a key contact for technical expertise, platform administration, process enablement, and operational support. Working closely with internal support, vendors, and partners to ensure the ITSM processes and platform capabilities are operating effectively and continue to mature to meet business needs.

Now is your chance to join our team to make a lasting impact as an Application Specialist.

Successful applicants must have resided in Canada for a minimum of five (5) years to meet the requirements of the Canadian Controlled Goods Program (CGP), Canadian Government security clearances, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

Responsibilities

Participate in technical discussions for configuration, testing, and operations of our platform solutions
Configure forms and workflows within the environment following established guidelines and models
Develop automations within workflows
Ensure compliance to daily management checklist for operational effectiveness
Provide 'go live' and post 'go live' support for project and solution in general 
Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems 
Monitor application vendor service level agreements and report for non-performance
Update key performance indicators for platforms on a weekly basis
Review and keep knowledge management articles updated
Support the Delivery/Project managers regarding solutions 
Participate in on call support for 24X 7 operations

Qualifications

Education Required: A university degree, college diploma or a related discipline
2-5 years of experience in the related field
Technically inclined, process oriented and driven by natural curiosity 
Experience working with ServiceNow is an asset
Code/JavaScript experience, knowledge of code deployment practices
Passionate about technology
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service 
A practiced communicator with strong verbal, written, and interpersonal skills

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Application Specialist is responsible for supporting and maintaining the organization's ITSM capabilities and the ServiceNow platform. They will manage technical configurations, automations, and operational support while ensuring platform performance and scalability.

Requirements

Candidates must possess a university degree or college diploma and 2-5 years of relevant experience. Applicants are required to have resided in Canada for at least five years to meet security and regulatory clearance requirements.

Skills

ServiceNow
ITSM
JavaScript
SQL
Workflow Configuration
Automation
Root Cause Analysis
Data Validation
Networking
Integration Connectivity
Cloud-based Systems
Technical Support
Knowledge Management
Performance Monitoring
Code Deployment
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Application Specialist
JavaScript
SQL
Workflow
Automation
Root Cause Analysis
Cloud-based Systems
KPI
Knowledge Management
Technical Support
Configuration
Operations
Data Validation
Networking
Integration
SLA
Code Deployment
ITAR
Security Clearance

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