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Added 14 mins ago
A
Bilingual Night Royal Service Agent (Part Time)
AccorHotel
Ottawa, ON
- Part-time
…Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent…
Added 14 mins ago
TH
Clinic Clerical Assistant (Temporary Full Time)-WT WSIB Hip/Knee Clinic
Trillium Health Partners
Mississauga, ON
- Full-time
Transforming healthcare through innovation, Insight Health Solutions, fully part of THP, is a provider of third-party assessment, rehabilitation and disability management services e.g.,…
Added 14 mins ago
SA
Parts Delivery & Warehouse
Steele Auto Group
Brackley, PE
- Full-time
…keeping our customers’ trucks and trailers on the road, one part at a time. Ready to hit the road with us? Apply today and join the ECI team, where your ambition meets the open…
Added 14 mins ago
EM
Customer Service Representative - Steinbach
Enterprise Mobility
Steinbach, MB
- $18.5 CAD / hour
- Part-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service Representative/Customer Assistance Representative Sr (CAR Sr). The Customer Assistance…
Added 14 mins ago
UO
Information Officer (Over Night)
University of Ottawa
Ottawa, ON · Stanton Residence
- Full-time
Performs a variety of administrative and front-line customer service activities, including the provision of information to University clients on residence and hotel services, off-campus…
Added 14 mins ago
CC
Concession Attendant, Part Time
Compass Canada
Peterborough, ON
- Part-time
Interact with customers and resolve customer complaints in a friendly, service-oriented manner
Added 28 mins ago
JC
Warehouse Colleague
JYSK Canada
Lloydminster, AB
- Part-time
You will provide fast and friendly service to our customers by keeping customers informed on new sales and promotions. You will need to have strong product knowledge and ensure the product…
Added 28 mins ago
ST
Payroll and Benefits Specialist
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- Full-time
The Payroll & Benefits Specialist provides exceptional customer service, while responding to questions from employees and resolving matters in a timely manner. The incumbent has extensive…
Added 29 mins ago
JI
Application Specialist, ITSM
J.D. Irving, Limited
Saint John, NB
- Full-time
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
Added 29 mins ago
M
Guest Service Agent
Marriott
Vancouver, BC
- Full-time
…according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and…
Added 29 mins ago
M
Guest Arrival Expert - PT
Marriott
Vancouver, BC
- Part-time
…area, the Guest Arrival Expert makes transactions feel like part of the…
Added 29 mins ago
SN
Seasonal Team Member, Masonville Place
Saje Natural Wellness | Retail
London, ON
- $17.95 to $18.5 CAD / hour
- Contract
…individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.</p><p>At Saje, you’ll connect with a dynamic community…
Added 43 mins ago
TM
Assistant Controller and Associate Director, Accounting & Reporting
Toronto Metropolitan University
Toronto, ON
- Full-time
Actively manages overall completion of all external auditor Prepared By Client (PBC) list status and ensures effective management of internal staff time during the audit process.
Added 58 mins ago
NS
Supervisor - Nutrition and Food Services
Nova Scotia Health Authority
Victoria Vale, NS
- Internship
Reporting to the Manager of Nutrition and Food Services (NFS), the Nutrition and Food Service Supervisor is responsible for the front-line supervision of employees, day-to-day operations,…
Added 58 mins ago
NH
Registered Technologist, Nuclear Medicine
Niagara Health
St. Catharines, ON
- Full-time
…interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in…
Added 58 mins ago
G
Sales Representative
Geroquip
Quebec, QC
- Full-time
Recognized for the quality of its solutions, its strong field expertise, and its commitment to customer success, the company has built its reputation on three core pillars:
Added 58 mins ago
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Clinical Manager, Medicine
Niagara Health
St. Catharines, ON
- Temporary
…interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in…
Added 1 hour ago
UI
Auto Body Parts Specialist
UAP Inc.
Moncton, NB
- $18.8 to $21.75 CAD / hour
- Full-time
You will play a key role in achieving the store’s sales and customer service objectives.
Added 1 hour ago
LC
Produce Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Oshawa, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 1 hour ago
UI
Auto Body Parts Specialist
UAP Inc.
Moncton, NB
- $18.8 to $21.75 CAD / hour
- Full-time
You will play a key role in achieving the store’s sales and customer service objectives.
Added 1 hour ago
HE
Sales And Marketing Intern
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Internship
Midtown Toronto | Full-Time Internship | In-Person | Paid
Added 1 hour ago
Sales Executive BPO & Managed Services
Connex Telecommunications Inc.
Hamilton, ON
DependableIT (DIT), part of the Malar Group family of companies, is an established Canadian provider of Business Process Outsourcing (BPO), customer experience solutions, technical support,…
Added 1 hour ago
SS
Payroll and Accounts Coordinator
Sword Security
Toronto, ON
- Full-time
…including Toronto, Ottawa and Montreal. We are looking for a full-time Finance Coordinator to join our expanding team in Toronto. We’re a passionate team and look forward to welcoming the…
Added 1 hour ago
WC
Outside Sales Representative (Auto) - Brampton, ON
Wurth Canada
Brampton, ON
- $60,000 to $90,000 CAD / year
- Full-time
…you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at…
Added 1 hour ago
HH
Fredericton Medical Device Reprocessing Technician Coordinator (2066) PCN 1152233
Horizon Health Network
Fredericton, NB
- Full-time
…procedures, and professional standards are adhered to and quality customer service is provided. Supervises Medical Device Reprocessing Technicians. Ensures provision of supplies, equipment,…

J.D. Irving, Limited

Application Specialist, ITSM

300 Union Street, Saint John, NB, E2L 4M3, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2-5 years of experience in the related field
Posting language: English
Posted: Nov 5, 2026

Original job description

The Application Specialist for ITSM is responsible to support and maintain the organizations ITSM capabilities and the ServiceNow platform. You will be a key contact for technical expertise, platform administration, process enablement, and operational support. Working closely with internal support, vendors, and partners to ensure the ITSM processes and platform capabilities are operating effectively and continue to mature to meet business needs.

Now is your chance to join our team to make a lasting impact as an Application Specialist.

Successful applicants must have resided in Canada for a minimum of five (5) years to meet the requirements of the Canadian Controlled Goods Program (CGP), Canadian Government security clearances, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

Responsibilities

Participate in technical discussions for configuration, testing, and operations of our platform solutions
Configure forms and workflows within the environment following established guidelines and models
Develop automations within workflows
Ensure compliance to daily management checklist for operational effectiveness
Provide 'go live' and post 'go live' support for project and solution in general 
Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems 
Monitor application vendor service level agreements and report for non-performance
Update key performance indicators for platforms on a weekly basis
Review and keep knowledge management articles updated
Support the Delivery/Project managers regarding solutions 
Participate in on call support for 24X 7 operations

Qualifications

Education Required: A university degree, college diploma or a related discipline
2-5 years of experience in the related field
Technically inclined, process oriented and driven by natural curiosity 
Experience working with ServiceNow is an asset
Code/JavaScript experience, knowledge of code deployment practices
Passionate about technology
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service 
A practiced communicator with strong verbal, written, and interpersonal skills

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Application Specialist is responsible for supporting and maintaining the organization's ITSM capabilities and the ServiceNow platform. They will manage technical configurations, automations, and operational support while ensuring platform performance and scalability.

Requirements

Candidates must possess a university degree or college diploma and 2-5 years of relevant experience. Applicants are required to have resided in Canada for at least five years to meet security and regulatory clearance requirements.

Skills

ServiceNow
ITSM
JavaScript
SQL
Workflow Configuration
Automation
Root Cause Analysis
Data Validation
Networking
Integration Connectivity
Cloud-based Systems
Technical Support
Knowledge Management
Performance Monitoring
Code Deployment
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Application Specialist
JavaScript
SQL
Workflow
Automation
Root Cause Analysis
Cloud-based Systems
KPI
Knowledge Management
Technical Support
Configuration
Operations
Data Validation
Networking
Integration
SLA
Code Deployment
ITAR
Security Clearance

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