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Added 9 mins ago
MI
People Experience Advisor
Mondelēz International
Hamilton, ON · Plant - Hamilton, Canada
- Full-time
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
Added 9 mins ago
ZI
Integration Specialist
ZenaTech Inc.
Toronto, ON
- $105,000 to $135,000 CAD / year
- Full-time
Train and support branch leaders, supervisors, and frontline employees on new processes, tools, and ways of working, in collaboration with the Change & Enablement Specialist.
Added 9 mins ago
OS
Business Project Manager
Ontario Securities Commission
Toronto, ON
- Full-time
…coordinate commitments, manage risks and dependencies, and support timely decision-making. You will also contribute to Strategic Project Management Office (SPMO) practices, governance…
Added 9 mins ago
B
Senior Specialist Supply Chain Planning and Optimization
Billennium
Laval, QC
- $55,000 to $70,000 CAD / year
- Full-time
We are seeking a Supply Chain Planning & Optimization Specialist to support product availability while meeting inventory, write-off, and logistics cost objectives. You will lead demand and…
Added 24 mins ago
SI
Senior User Experience Design Specialist
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
You will own design direction for key journeys in the Customer, Loyalty & Service pod, shaping AI-first experiences across customer, loyalty and service.
Added 39 mins ago
T
Technical Specialist - Mechanical
Thales
Victoria, BC
- Full-time
As part of the AJISS Engineering team, the primary role of the Mechanical Specialist, based in Victoria, BC, is responsible for engineering support and technical oversight of various Marine…
Added 39 mins ago
S
Seasonal Retail Sales Consultant - Part time - Galeries de la Capitale Glassbox, QC
Swarovski
Quebec, QC
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 39 mins ago
M
Sr. Specialist, Coaching & Talent (Canada)
McKesson
Mississauga, ON · Montreal, QC
- Full-time
…join the Employee Care Coaching & Talent team who are customer-service oriented and enjoy working in a fast-paced environment, solving problems and improving the employee…
Added 39 mins ago
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Director-PM Compliance
BMO
Toronto, ON · FCP
- Full-time
…Manager, Investment Fund Manager and Exempt Market Dealer, and support priorities and initiatives across Private Wealth…
Added 39 mins ago
LS
Network Security Administrator (Check Point)
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Exposure to managed service providers, vendor coordination or outsourced infrastructure support is an asset
Added 39 mins ago
NS
Pharmacy Implementation Specialist – Kroll
N2P Systems
Montreal, QC
- $90,000 to $100,000 CAD / year
- Full-time
We are seeking a Pharmacy Implementation Specialist to support the rollout and deployment of the Kroll Pharmacy Management System across Pharmaprix locations in Quebec.
Added 39 mins ago
MD
Vendor Liaison/Acquisition Management Spec
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Division/Unit: Payroll / SWIFT Functional Support
Added 39 mins ago
MD
Quality Assurance Specialist - State Program Administrator Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Quality Assurance (QA) Specialist supports the claims adjudication team by ensuring the accuracy, consistency, and compliance of all claim development activities and determinations.…
Added 1 hour ago
Communications Specialist
Georgian College
ON
As a communications specialist, the incumbent plans, develops and implements promotional material, publications and communications to promote all programs and services offered by Georgian…
Added 1 hour ago
F
Bilingual Client Relationship Manager
Futurpreneur
Remote, Canada
- $69,000 CAD / year
- Full-time
- Remote
Added 1 hour ago
F
Bilingual Client Relationship Manager
Futurpreneur
Remote, Canada
- $69,000 CAD / year
- Full-time
- Remote
Added 1 hour ago
F
Bilingual Client Relationship Manager
Futurpreneur
Remote, Canada
- $69,000 CAD / year
- Full-time
- Remote
Added 1 hour ago
TH
Flooring Sales Specialist: Full Time - NANAIMO
The Home Depot
Nanaimo, BC
- Full-time
Sales Specialists provide exceptional customer service support and drive sales. Sales Specialists assess customer needs, and guide customer decisions in order to close a sale. Specific…
Added 1 hour ago
M
International Logistics Coordinator
Mohegan
Florenceville-Bristol, NB
- Full-time
…over the road movement, with a focus on claims-free, on-time service, protection and growth of revenue and margin, while meeting and striving to exceed service…
Added 1 hour ago
RN
Nursing Retention and Recruitment Specialist
Registered Nurses' Association of Ontario (RNAO)
ON · Ontario, Canada
- Temporary
This position will lead the Ministry of Health (MOH) initiatives to support retention and recruitment in Northern and Indigenous Workplaces. Reporting to RNAO’s Director of Membership and…
Added 1 hour ago
LH
Senior Systems Deployment Specialist
LGI Healthcare Solutions
Montreal, QC
- Full-time
The specialist serves as the client’s technical point of contact during interventions, provides internal level 2 support, advises clients on the use and evolution of their systems, and…
Added 1 hour ago
F
Bilingual Client Relationship Manager
Futurpreneur
Vancouver, BC
- $69,000 CAD / year
- Full-time
Added 1 hour ago
F
Bilingual Client Relationship Manager
Futurpreneur
Montreal, QC
- $69,000 CAD / year
- Full-time
Added 1 hour ago
F
Bilingual Client Relationship Manager
Futurpreneur
Toronto, ON
- $69,000 CAD / year
- Full-time
Added 1 hour ago
JI
Application Specialist, ITSM
J.D. Irving, Limited
Saint John, NB
- Full-time
The Application Specialist for ITSM is responsible to support and maintain the organizations ITSM capabilities and the ServiceNow platform. You will be a key contact for technical…

J.D. Irving, Limited

Application Specialist, ITSM

300 Union Street, Saint John, NB, E2L 4M3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2-5 years of experience in the related field
Posting language: English
Posted: Nov 5, 2026

Original job description

The Application Specialist for ITSM is responsible to support and maintain the organizations ITSM capabilities and the ServiceNow platform. You will be a key contact for technical expertise, platform administration, process enablement, and operational support. Working closely with internal support, vendors, and partners to ensure the ITSM processes and platform capabilities are operating effectively and continue to mature to meet business needs.

Now is your chance to join our team to make a lasting impact as an Application Specialist.

Successful applicants must have resided in Canada for a minimum of five (5) years to meet the requirements of the Canadian Controlled Goods Program (CGP), Canadian Government security clearances, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

Responsibilities

Participate in technical discussions for configuration, testing, and operations of our platform solutions
Configure forms and workflows within the environment following established guidelines and models
Develop automations within workflows
Ensure compliance to daily management checklist for operational effectiveness
Provide 'go live' and post 'go live' support for project and solution in general 
Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems 
Monitor application vendor service level agreements and report for non-performance
Update key performance indicators for platforms on a weekly basis
Review and keep knowledge management articles updated
Support the Delivery/Project managers regarding solutions 
Participate in on call support for 24X 7 operations

Qualifications

Education Required: A university degree, college diploma or a related discipline
2-5 years of experience in the related field
Technically inclined, process oriented and driven by natural curiosity 
Experience working with ServiceNow is an asset
Code/JavaScript experience, knowledge of code deployment practices
Passionate about technology
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service 
A practiced communicator with strong verbal, written, and interpersonal skills

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

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More about this job

Responsibilities

The Application Specialist is responsible for supporting and maintaining the organization's ITSM capabilities and the ServiceNow platform. They will manage technical configurations, automations, and operational support while ensuring platform performance and scalability.

Requirements

Candidates must possess a university degree or college diploma and 2-5 years of relevant experience. Applicants are required to have resided in Canada for at least five years to meet security and regulatory clearance requirements.

Skills

ServiceNow
ITSM
JavaScript
SQL
Workflow Configuration
Automation
Root Cause Analysis
Data Validation
Networking
Integration Connectivity
Cloud-based Systems
Technical Support
Knowledge Management
Performance Monitoring
Code Deployment
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Application Specialist
JavaScript
SQL
Workflow
Automation
Root Cause Analysis
Cloud-based Systems
KPI
Knowledge Management
Technical Support
Configuration
Operations
Data Validation
Networking
Integration
SLA
Code Deployment
ITAR
Security Clearance

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