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Added 2 hours ago
CC
Inventory Specialist
CareRx Corporation
Burnaby, BC
- $19 to $21 CAD / hour
- Full-time
The Inventory Specialist will be reporting to the Pharmacy Manager. The position is responsible for supporting the pharmacy's service offering by ensuring safe and efficient ordering,…
Added 2 hours ago
J
Back Office Support Specialist
Jobgether
Canada
- Full-time
…access control, and safety solutions. As a Back Office Support Specialist, you will serve as a key technical escalation point, handling complex customer issues and ensuring timely,…
Added 4 hours ago
BT
Supervisor, Audit and Assurance
Baker Tilly Canada
Courtice, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 4 hours ago
BT
Senior Accountant - Cross Border Tax
Baker Tilly Canada
Toronto, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 5 hours ago
TP
Automation Specialist
Team Power Solutions
Saskatoon, SK
- Full-time
…a wide range of industries. We're looking for an Automation Specialist to join our team who is passionate about solving complex technical challenges and helping customers improve the…
Added 5 hours ago
VE
Healthcare Specialist
Vista Engineering Pvt Ltd
Kelowna, BC · Greater Kelowna Metropolitan Area
- Full-time
…performance. Vista Engineering emphasizes precision, safety, and technical excellence in all aspects of thermal power plant maintenance. Team members work in a dynamic environment that…
Added 6 hours ago
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Project Specialist - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Job Description: Convergint is looking for a full-time, team-oriented, results-driven Security Project Specialist for our Capital Projects team, to join our amazing culture in our Toronto,…
Added 6 hours ago
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Security Systems Technician - Service Focused
Convergint
Edmonton, AB · CA AB Edmonton
- Full-time
Job Description: Convergint is currently recruiting for a Security Technician - Service Specialist to join our team in Edmonton, AB. As a Security Technician, you will be responsible for…
Added 6 hours ago
CF
MFS Program Specialist PT
Canadian Forces Morale and Welfare Services (CFMWS)
Cold Lake, AB
- Part-time
The Military Family Services Program Specialist will develop, coordinate, deliver and evaluate programs directed towards the enhancement of the quality of life for Military families, and…
Added 6 hours ago
CF
MFS Program Specialist
Canadian Forces Morale and Welfare Services (CFMWS)
Cold Lake, AB
- Full-time
The Military Family Services Program Specialist will develop, coordinate, deliver and evaluate programs directed towards the enhancement of the quality of life for Military families, and…
Added 7 hours ago
Client Care Specialist
Property Law Firm CB LLP
Calgary, AB
If your title right now is Customer Experience Specialist, Customer Support Specialist, Customer Operations Specialist, Onboarding Specialist or Inbound Sales Development Representative,…
Added 7 hours ago
R
Data Steward (CCDB26A)
Referment
Montreal, QC
- Full-time
The ability to translate technical data concepts into clear business language for engineers, stakeholders and clients.
Added 7 hours ago
CS
Strength & Conditioning Coach
CANADIAN SPORT INSTITUTE ALBERTA
Calgary, AB
- Full-time
…working toward their health and performance goals. You’ll bring technical expertise, sound judgment and a willingness to share what you know while learning from…
Added 7 hours ago
CM
2026-041 - PFT IT Specialist - Level 1
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
The IT Specialist is responsible for providing a wide range of technical support services for staff across the organization. This position involves a variety of tasks aimed at ensuring the…
Added 8 hours ago
NL
IT Generalist
NET LIP
Vaughan, ON
- Full-time
Opportunities for professional development within a technical and innovative environment
Added 10 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 10 hours ago
BT
Controller
Baker Tilly Canada
Windsor, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 10 hours ago
EG
Environmental Risk Assessment Specialist
Egis Group
Hamilton, ON
- $95,000 to $130,000 CAD / year
- Full-time
We are seeking a motivated Qualified Person (Risk Assessment) to join our team as an Environmental Risk Assessment Specialist. The successful candidate will have a QPRA designation and a…
Added 10 hours ago
Master Scheduler
CMP Group Ltd.
Delta, BC
…applicant screening process. However, our Talent Acquisition Specialist will also review applications to ensure a fair and comprehensive…
Added 12 hours ago
M
RQ11861 - Systems Administrator/Operations Support Specialist - Junior
Maarut
Toronto, ON
- Contract
verbal communication skills with the ability to explain technical concepts
Added 12 hours ago
M
RQ11859 - Systems Testing/QA Specialist - Intermediate
Maarut
Toronto, ON
- Contract
The Quality Assurance Specialist is responsible for the
Added 12 hours ago
M
RQ11856 - Training Specialist - Senior
Maarut
Toronto, ON
- Contract
application and product training to both technical and non-technical
Added 13 hours ago
A
Senior Data Engineer / BI Specialist – Canada
Amyantek
Canada
- Contract
Collaborate with technical and business stakeholders.
Added 14 hours ago
RL
Sr. CNC Manufacturing Specialist (6 months contract)
Romet Limited
ON · Mississauga, ON
- Full-time
JOB TITLE: Sr. CNC Manufacturing Specialist (6 months contract)
Added 15 hours ago
HC
SIEM Solutions Specialist | Spécialiste solutions SIEM
Hitachi Cyber
Canada
- Full-time
We’re looking for a hands-on SIEM Solutions Specialist to join our Solutions Engineering team and help deploy, integrate, and optimize enterprise SIEM solutions across multiple client…

J.D. Irving, Limited

Application Specialist, ITSM

300 Union Street, Saint John, NB, E2L 4M3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2-5 years of experience in the related field
Posting language: English
Posted: Nov 5, 2026

Original job description

The Application Specialist for ITSM is responsible to support and maintain the organizations ITSM capabilities and the ServiceNow platform. You will be a key contact for technical expertise, platform administration, process enablement, and operational support. Working closely with internal support, vendors, and partners to ensure the ITSM processes and platform capabilities are operating effectively and continue to mature to meet business needs.

Now is your chance to join our team to make a lasting impact as an Application Specialist.

Successful applicants must have resided in Canada for a minimum of five (5) years to meet the requirements of the Canadian Controlled Goods Program (CGP), Canadian Government security clearances, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

Responsibilities

Participate in technical discussions for configuration, testing, and operations of our platform solutions
Configure forms and workflows within the environment following established guidelines and models
Develop automations within workflows
Ensure compliance to daily management checklist for operational effectiveness
Provide 'go live' and post 'go live' support for project and solution in general 
Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems 
Monitor application vendor service level agreements and report for non-performance
Update key performance indicators for platforms on a weekly basis
Review and keep knowledge management articles updated
Support the Delivery/Project managers regarding solutions 
Participate in on call support for 24X 7 operations

Qualifications

Education Required: A university degree, college diploma or a related discipline
2-5 years of experience in the related field
Technically inclined, process oriented and driven by natural curiosity 
Experience working with ServiceNow is an asset
Code/JavaScript experience, knowledge of code deployment practices
Passionate about technology
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service 
A practiced communicator with strong verbal, written, and interpersonal skills

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Application Specialist is responsible for supporting and maintaining the organization's ITSM capabilities and the ServiceNow platform. They will manage technical configurations, automations, and operational support while ensuring platform performance and scalability.

Requirements

Candidates must possess a university degree or college diploma and 2-5 years of relevant experience. Applicants are required to have resided in Canada for at least five years to meet security and regulatory clearance requirements.

Skills

ServiceNow
ITSM
JavaScript
SQL
Workflow Configuration
Automation
Root Cause Analysis
Data Validation
Networking
Integration Connectivity
Cloud-based Systems
Technical Support
Knowledge Management
Performance Monitoring
Code Deployment
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Application Specialist
JavaScript
SQL
Workflow
Automation
Root Cause Analysis
Cloud-based Systems
KPI
Knowledge Management
Technical Support
Configuration
Operations
Data Validation
Networking
Integration
SLA
Code Deployment
ITAR
Security Clearance

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