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Customer Experience Associate - Mississauga & Sandalwood (15 Hours/Week)
Scotiabank
Mississauga, ON
- Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
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LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Langford, BC
- Part-time
Performance bonuses (in-store sales or management position);
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Sales Associate
LensCrafters
Brampton, ON
- Part-time
The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales…
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Customer Experience Associate - Mississauga & Sandalwood (11.25 hours/week)
Scotiabank
Mississauga, ON
- Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 13 mins ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Edmonton, AB
- Full-time
Performance bonuses (in-store sales or management position)
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Fashion Associate (Part time) - Greenlane Centre
RCL - Reitmans Canada Ltd/Ltée
Newmarket, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
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Development Coordinator, Gift & Estate Planning
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
UBC’s Gift and Estate Planning unit is looking for a coordinator to help support our frontline fundraising team with donor identification, cultivation and stewardship as we work towards our…
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Sales Associate, Hockey
Sporting Life Group
Calgary, AB
As a Sales Associate, you will help customers gear up for game day. Whether they’re just starting out or chasing a championship, you’ll help athletes of all levels find the right fit…
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Sales Associate
Andrew Peller Limited
Hamilton, ON
…The Wine Shop . We are looking for professional, passionate sales individuals who are focused on delivering a superior shopping experience to our…
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SHIFT LEADER - ORFUS OUTLET
Kitchen Stuff Plus
Toronto, ON
Manage and delegate tasks to Associates and provide support to drive productivity and achieve service and sales goals
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Customer Experience Associate
TD
Little Current, ON
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
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Retail Sales Consultant (Full Time)
Mister Safety Shoes
Brampton, ON
- Full-time
Compensation: $17.95/hour + Sales & Productivity Bonuses
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Client Engagement Associate - Part-time (15 hours/week)
CIBC
Mississauga, ON
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
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LV
SALES ASSOCIATE-EN
La Vie En Rose
Barrie, ON
- Full-time
Performance bonuses (in-store sales or management position)
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LV
SALES ASSOCIATE-EN
La Vie En Rose
BC · West Vancouver, BC
- Full-time
Performance bonuses (in-store sales or management position)
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Personal Banking Associate Trainee - Mandarin and/or Cantonese Language Skills Considered an Asset
TD
Burnaby, BC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
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LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Langley (District), BC · Langley, BC
- Part-time
Performance bonuses (in-store sales or management position);
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LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Kamloops, BC
- Part-time
Performance bonuses (in-store sales or management position);
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MERCHANDISE ASSOCIATE-EN
La Vie En Rose
BC · West Vancouver, BC
- Full-time
Performance bonuses (in-store sales or management position)
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Personal Banking Associate
BMO
Toronto, ON
- Full-time
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Added 28 mins ago
Retail Store Ambassador
Cozey
Vancouver, BC
…Ambassador to join the rapidly expanding Cozey team. As a Retail Associate, you will be responsible for providing excellent customer service by understanding customer’s needs, furniture and…
Added 28 mins ago
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Sales Associate
Staples Inc.
Kawartha Lakes, ON · Lindsay, ON
- Part-time
Drive sales in the furniture, technology and supplies areas of the store.
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Wireless Sales Consultant (Full-time)
Staples Inc.
Victoriaville, QC
- Full-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 43 mins ago
Sales Associate
EssilorLuxottica Group
Brampton, ON
The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales…
Added 43 mins ago
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Customer Experience Associate, Casual Part time, Westgate Plaza, Saskatoon
Scotiabank
Saskatoon, SK
- Part-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…

J.D. Irving, Limited

Assistant Store Manager - Back-end Ops

PE, Canada
35 Roy Boates Ave Summerside, Summerside, PE, C1N 4J8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years experience in retail management
Posting language: English
Posted: Nov 2, 2026

Original job description

At KENT, we believe our success is driven by strong, people‑focused leadership and operational excellence. Each retail location operates as a complex, multi‑unit business designed to serve a wide range of customer needs. In addition to our core home improvement retail operation, our stores support a strong Pro‑focused business and deliver Install Sales solutions, all of which rely heavily on efficient, well‑executed back‑end operations.

As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate operational execution. This includes oversight of the building materials yard, shipping, order picking, inventory integrity, and (where applicable) fleet operations. Your leadership directly impacts customer experience, sales execution, and profitability across the store.

This is a hands‑on leadership role that requires the ability to manage complexity, balance competing priorities, and collaborate closely with front‑end leaders to ensure the entire store operates as one aligned, high‑performing business. Success depends on strong people leadership, attention to detail, and the ability to drive results across multiple revenue streams while maintaining high safety and operational standards.

This position offers a competitive salary ($40-65,000/yr) with eligibility for annual bonus incentives.

Responsibilities

As an Assistant Store Manager – Back‑End Operations, you will ensure the foundational systems and teams that support Retail, Pro, and Install Sales operate safely, efficiently, and consistently. Key responsibilities include:

Overseeing back‑end operations: Lead the building materials yard, shipping, and order‑picking functions to support store‑wide execution and customer fulfillment.

Managing inventory integrity and shrink: Ensure accurate inventory counts, loss prevention practices, and strong controls across back‑end areas.

Maintaining yard standards and safety: Ensure the yard and back‑end workspaces are organized, compliant, and safe for both associates and customers.

Driving operational support for sales: Partner with front‑end leadership to support lumber, building materials, Pro, and Install Sales execution through accurate product availability and timely fulfillment.

Analyzing performance: Review sales, operational, and inventory data to identify opportunities to improve efficiency, service levels, and profitability.

Managing fleet operations (where applicable): Oversee delivery operations to ensure timely, efficient service aligned with customer expectations.

Developing and engaging teams: Coach, train, and support associates through regular check‑ins, feedback, and development conversations.

Using systems effectively: Leverage Microsoft Office (Excel, Word, Outlook), Kronos for timekeeping, and D365 for inventory, sales, and operational tracking.

Qualifications

5+ years experience in retail management
Excellent communication skills, verbal and written
Exceptional customer service skills
Ability to leverage technology for project management, analysis, and solving problems (including
Microsoft Office Suite)
Openness to continuous improvement and responsibility for independent learning
Flexible schedule based on retail needs
Shrink and inventory control
21+ years of age due to the forklift training requirement (in-house to be provided), previous forklift
experience is considered an asset

What we Offer

Wellness Program
Employee and Family Assistance Plan
Employee Discounts
Medical, Dental, Vision, RRSP Matching, and PTO benefits
Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

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More about this job

Responsibilities

Lead back-end store operations, including the building materials yard, shipping, order picking, inventory integrity, and fleet operations where applicable. Maintain safe and efficient operations, support sales and customer fulfillment, analyze performance, and coach and develop associates.

Requirements

Requires at least five years of retail management experience, strong written and verbal communication, excellent customer service, and the ability to use technology and Microsoft Office for analysis and problem-solving. Candidates must be at least 21 years old due to the forklift training requirement, and should be flexible with scheduling and knowledgeable about shrink and inventory control.

Skills

Retail Management
People Leadership
Customer Service
Inventory Control
Shrink Management
Operational Execution
Safety Compliance
Team Development
Performance Analysis
Microsoft Office
Excel
Word
Outlook
Kronos
D365
Forklift Operation

Benefits

Wellness Program
Employee and Family Assistance Plan
Employee Discounts
Medical Insurance
Dental Insurance
Vision Insurance
RRSP Matching
Paid Time Off
Growth and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Back-End Operations
Building Materials Yard
Shipping
Order Picking
Inventory Integrity
Shrink Control
Loss Prevention
Safety Standards
Customer Fulfillment
Pro Sales
Install Sales
Fleet Operations
Sales Analysis
Operational Data
Inventory Data
Team Coaching
Associate Development
Microsoft Office
Excel
Word
Outlook
Kronos
D365
Forklift Training
Project Management
Continuous Improvement

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