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J.D. Irving, Limited

Chargé de comptes – Québec / Key Account Manager - Quebec

QC, Canada
QC, Canada, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English · French
Posted: Oct 23, 2026

Original job description

English section of this bilingual listing.

What We Offer:

Opportunities to take part in job-related training and development
Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies

Act as the ICP lead contact for assigned customer(s). Responsible for achieving case, GP, net revenue, and sales KPIs. Is deeply involved in the activation of Category Leadership Plans (CLP) and uses them in the development and activation of customer specific business objectives to achieve the 5P objectives. Ensures retail execution with field sales and broker partners. Leads the development of the strategic account plan for assigned customers.

Strategic Account Planning and Execution

Deliver case and GP objectives consistent with the strategic direction of the business. Engage customer in the development of strategic account plan (SAP).
Frequently interact with customer personnel to drive the execution of the strategic account plan.
Ensure activation of targeted category leadership plan (CLP) initiatives within the SAP.
Achieve 5P objectives (product, price, promotion, placement, personal marketing) and goals through the activation of customer category leadership plans.
Lead the development of the strategic account plan for assigned customer(s).
Contributes to ensuring early retailer sell-in calls are scheduled and conducted and for ensuring new product sales/marketing plans are executed as planned.
Track plan progress and conduct periodic reviews with customer and ICP cross-functional resources, and adjust as necessary.
Complete ownership and integrity of contents presented to customer.

Customer Development

Develop and manage customer relationship and cross-functional touch points across leadership levels.
Advance customer penetration and expand match contact list.
Present plans, recommendations, and initiatives to customer to gain approval and grow the Irving business.

Account Management & Communication

Responsible for timely and effective communication of customer/category information.
Account activation volume plans communicated to ICP through Demantra.
Effectively develop and manage customer P&Ls to achieve case and GP goals.
Accurately complete administrative tasks, record keeping, tracking and follow-up.
Ensure retail execution with field sales and/or brokers is in line with strategic account plan (SAP).
Communicate market and competitive intelligence to Sales Leadership and Marketing.

This role is also responsible for the direction and leadership of two Sales Representatives.

Diplôme universitaire ou collégial.
3-5 years of customer management or category analytics experience
The ability to communicate effectively in French and English in a business environment is a requirement for this position. The role involves daily oral and written communication in both languages with teams located across Canada, including English-speaking contacts and colleagues at our Ontario-based office. Proficiency in both languages is therefore necessary to facilitate these communications and effectively fulfill the responsibilities of the position.
This position requires regular travel to visit clients and partners across Quebec, Canada, and the United States. A valid driver’s license is a requirement for this position.
Customer service experience an asset
Self-starter, results oriented, and acts with a high sense of urgency
Strong finance and analytical skills with attention to detail
Strong verbal and written communication skills, responsive, and a proactive collaborator
Superior time management skills, ability to multitask, set priorities, and plan
Ability to utilize category and shopper insights to build compelling customer presentations
Experience using Nielsen and customer data platform tools an asset
Understand 5P principles and analytics for traditional retail and online an asset

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

At Irving Consumer Products, we know the key to success is our people.

We are a leading manufacturer of premium quality tissue products – including national brands Royale® in Canada and Scotties® in the US - and private label. We also produce baby diapers under our Royale® brand as well as private label diapers and training pants for North American retailers.

We pride ourselves in our commitment to providing the best quality products and exceptional service to our consumers and customers.

Our parent company - J.D. Irving, Limited, is a responsible steward of the forests. J.D. Irving has planted more than 1 billion trees since 1957, and the Irving Forest Supply Chain, which includes Irving Consumer Products, was declared carbon neutral for the first time in 2020 and each full year since.

Read the full bilingual original

Ce que nous offrons :

Régime d’assurance collective flexible (soins médicaux, dentaires et de la vue)
Programme d’aide aux employés et à leur famille (PAEF)
Régime collectif d’épargne-retraite (REER) avec contribution de l’employeur
Remboursement des dépenses liées à la santé et au mieux-être
Programme d’achat de produits réservé aux employés
Accès à des formations et à des occasions de perfectionnement professionnel
Possibilités d’avancement et d’évolution de carrière au sein d’Irving Consumer Products ainsi que du vaste réseau d’entreprises du groupe J.D. Irving.

What We Offer:

Flexible medical, dental, and vision plan
Employee & family assistance program
RRSP matching program
Health & Wellness reimbursements
Product purchase program
Opportunities to take part in job-related training and development
Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies

Responsibilities

Agir à titre de principal point de contact d’ICP pour les clients assignés. Être responsable de l’atteinte des objectifs liés au volume de ventes, au bénéfice brut (GP) et aux revenus nets. Participer activement à l’activation des plans de leadership de catégorie (CLP) et les utiliser pour élaborer et mettre en œuvre des objectifs commerciaux propres aux clients afin d’atteindre les objectifs des 5P. Assurer l’exécution au détail avec les équipes de vente sur le terrain et les partenaires courtiers. Diriger l’élaboration du plan stratégique de compte pour les clients assignés.

Planification stratégique des comptes et exécution

Atteindre les objectifs de caisses et de bénéfice brut conformément à l’orientation stratégique de l’entreprise. Mobiliser le client dans l’élaboration du plan stratégique de compte (SAP).
Interagir fréquemment avec le personnel du client afin de favoriser l’exécution du plan stratégique de compte.
Assurer l’activation des initiatives ciblées du plan de leadership de catégorie (CLP) dans le cadre du Plan Annuel.
Atteindre les objectifs des 5P (produit, prix, promotion, placement et marketing personnalisé) grâce à l’activation des plans de leadership de catégorie propres aux clients.
Diriger l’élaboration du plan stratégique de compte pour le ou les clients assignés.
Contribuer à s’assurer que les rencontres de vente précoce avec les détaillants sont planifiées et réalisées, et que les plans de vente et de marketing des nouveaux produits sont exécutés comme prévu.
Suivre l’avancement du plan, effectuer des revues périodiques avec le client et les ressources interfonctionnelles d’ICP, et apporter les ajustements nécessaires.
Assumer l’entière responsabilité du contenu présenté au client et en assurer l’intégrité.

Développement de la clientèle

Développer et gérer la relation client ainsi que les points de contact interfonctionnels à différents niveaux de leadership.
Accroître la pénétration chez le client et élargir le réseau de contacts pertinents.
Présenter au client des plans, des recommandations et des initiatives afin d’obtenir son approbation et de faire croître les activités d’Irving.

Gestion de compte et communication

Assurer une communication rapide et efficace de l’information relative aux clients et aux catégories.
Communiquer à ICP les plans de volume liés à l’activation des comptes au moyen des systèmes de gestion de l’entreprise.
Fournir des données de prévision exactes à la planification des ventes et des opérations.
Élaborer et gérer efficacement les états des résultats (P&L) des clients afin d’atteindre les objectifs de caisses et de bénéfice brut.
Accomplir avec exactitude les tâches administratives, la tenue de dossiers, le suivi et les relances.
Veiller à ce que l’exécution au détail avec les équipes de vente sur le terrain et/ou les courtiers soit conforme au plan stratégique de compte (SAP).
Communiquer les renseignements sur le marché et la concurrence à la direction des ventes et au marketing.

Ce rôle est également responsable de l’orientation et du leadership de deux représentants des ventes.

Strategic Account Planning and Execution

Deliver case and GP objectives consistent with the strategic direction of the business. Engage customer in the development of strategic account plan (SAP).
Frequently interact with customer personnel to drive the execution of the strategic account plan.
Ensure activation of targeted category leadership plan (CLP) initiatives within the SAP.
Achieve 5P objectives (product, price, promotion, placement, personal marketing) and goals through the activation of customer category leadership plans.
Lead the development of the strategic account plan for assigned customer(s).
Contributes to ensuring early retailer sell-in calls are scheduled and conducted and for ensuring new product sales/marketing plans are executed as planned.
Track plan progress and conduct periodic reviews with customer and ICP cross-functional resources, and adjust as necessary.
Complete ownership and integrity of contents presented to customer.

Customer Development

Develop and manage customer relationship and cross-functional touch points across leadership levels.
Advance customer penetration and expand match contact list.
Present plans, recommendations, and initiatives to customer to gain approval and grow the Irving business.

Account Management & Communication

Responsible for timely and effective communication of customer/category information.
Account activation volume plans communicated to ICP through Demantra.
Ensure accurate forecasting inputs to Sales Planning & Operations.
Effectively develop and manage customer P&Ls to achieve case and GP goals.
Accurately complete administrative tasks, record keeping, tracking and follow-up.
Ensure retail execution with field sales and/or brokers is in line with strategic account plan (SAP).
Communicate market and competitive intelligence to Sales Leadership and Marketing.

This role is also responsible for the direction and leadership of two Sales Representatives.

Qualifications

Diplôme universitaire ou collégial.
De 3 à 5 ans d’expérience en gestion de clients ou en analyse de catégories.
La capacité de communiquer efficacement en français et en anglais dans un contexte professionnel est une exigence de ce poste. Celui-ci nécessite des communications quotidiennes, tant verbales qu’écrites, avec des clients et des partenaires d’affaires partout au Canada, y compris des contacts anglophones et des collègues de notre bureau situé en Ontario. La maîtrise des deux langues est donc nécessaire pour assurer ces communications et s’acquitter efficacement des responsabilités du poste.
Ce poste exige des déplacements réguliers pour rendre visite à des clients et à des partenaires au Québec, au Canada et aux États-Unis. Un permis de conduire valide est requis pour occuper ce poste.
Expérience en service à la clientèle, un atout.
Esprit d’initiative, orientation vers les résultats et grand sens de l’urgence.
Solides compétences financières et analytiques, avec un grand souci du détail.
Excellentes aptitudes en communication orale et écrite; personne réactive et proactive dans la collaboration.
Excellentes compétences en gestion du temps, capacité à gérer plusieurs priorités, à établir les priorités et à planifier.
Capacité à utiliser les connaissances sur les catégories et les consommateurs afin de créer des présentations convaincantes pour les clients.
Expérience avec Nielsen et les plateformes de données clients, un atout.
Compréhension des principes des 5P et de leur analyse pour le commerce de détail traditionnel et en ligne, un atout.
University or College degree
3-5 years of customer management or category analytics experience
The ability to communicate effectively in French and English in a business environment is a requirement for this position. The role involves daily oral and written communication in both languages with teams located across Canada, including English-speaking contacts and colleagues at our Ontario-based office. Proficiency in both languages is therefore necessary to facilitate these communications and effectively fulfill the responsibilities of the position.
This position requires regular travel to visit clients and partners across Quebec, Canada, and the United States. A valid driver’s license is a requirement for this position.
Customer service experience an asset
Self-starter, results oriented, and acts with a high sense of urgency
Strong finance and analytical skills with attention to detail
Strong verbal and written communication skills, responsive, and a proactive collaborator
Superior time management skills, ability to multitask, set priorities, and plan
Ability to utilize category and shopper insights to build compelling customer presentations
Experience using Nielsen and customer data platform tools an asset
Understand 5P principles and analytics for traditional retail and online an asset

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

At Irving Consumer Products, we know the key to success is our people.

We pride ourselves in our commitment to providing the best quality products and exceptional service to our consumers and customers.

Apply About employer

More about this job

Responsibilities

The Key Account Manager acts as the primary point of contact for assigned customers, responsible for achieving sales, volume, and profit objectives. They lead the development of strategic account plans and oversee the performance of two sales representatives.

Requirements

Candidates must possess a university or college degree and 3-5 years of experience in customer management or category analytics. Proficiency in both French and English is required for daily business communication.

Skills

Account management
Category analytics
Strategic planning
Sales forecasting
Financial analysis
P&L management
Retail execution
Leadership
Communication
Time management
Nielsen
Market intelligence
Problem solving
Presentation skills

Benefits

Flexible medical, dental, and vision plan
Employee and family assistance program
RRSP matching program
Health and wellness reimbursements
Product purchase program
Job-related training and development
Growth and progression opportunities

Visa sponsorship

Not detected in the job text

Keywords

Key Account Manager
Sales
Category Leadership Plan
5P Principles
Strategic Account Plan
Retail
Forecasting
P&L
Nielsen
Consumer Products
Business Development
Market Intelligence
Client Relations
Data Analysis
Budgeting
Field Sales
Broker Management
Supply Chain
Carbon Neutral
Manufacturing

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