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J.D. Irving, Limited

Customer Service Associate

Mount Pearl, NL, Canada

Job type: Part-time
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system

Responsibilities

Responsibilities:

Process customer transactions, sales, and refunds through cash registers

Operate scanners and credit card/debit card terminals

Provide excellent customer service

Collect payments and bag purchases for customers

Keep the checkout area clean and orderly

Maintain front end department merchandise

Answering front desk phone and directing calls

Assist other departments and functions as required

Able to learn and operate the applicable computer system (D365) used to process orders

Qualifications

Job Requirements:

Strong mathematical skills and basic computer system knowledge  
Ability to work independently in a fast-paced environment   
Customer satisfaction-oriented  
Strong communication and time management skills  
Problem solving and decision making   
Experience as a Retail Cashier is an asset  
Ability to handle moderate physical demands: standing for 4 hours, lift medium size merchandise if required up to 50 lbs.

We offer:

A safe work environment   
Incentive programs   
Employee discount   
Employee and Family Assistance Plan   
Opportunities for growth and career advancement   
Training

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

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More about this job

Responsibilities

The Customer Service Associate is responsible for processing customer transactions, sales, and refunds while maintaining a clean and orderly checkout area. They also provide excellent customer service, answer front desk calls, and assist other departments as needed.

Requirements

Candidates should possess strong mathematical and basic computer skills, along with the ability to work independently in a fast-paced environment. Previous experience as a Retail Cashier is considered an asset, and the role requires the ability to stand for extended periods and lift up to 50 lbs.

Skills

Customer service
Mathematical skills
Computer system knowledge
Communication
Time management
Problem solving
Decision making
Cash handling
Retail cashiering
D365

Benefits

Safe work environment
Incentive programs
Employee discount
Employee and Family Assistance Plan
Opportunities for growth and career advancement
Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Cashier
D365
Transactions
Sales
Refunds
Point of Sale
Inventory Management
Communication
Time Management
Problem Solving
Decision Making
Building Supplies
Merchandising

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