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LH
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- Full-time
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Adhere to SLAs: Consistently meet or exceed Service Level Agreements regarding lead response times, business qualification criteria, and deployment timelines.
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LC
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Remote, Canada
- Full-time
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- $21 to $23 CAD / hour
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Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high-volume retail store.
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CC
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- Part-time
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Added 15 mins ago
Corporate - Commercial Lines - Commercial Account Manager
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Added 15 mins ago
Member IT Services - Integration Technical Lead
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The Technical Lead, Integrations is a hands-on, customer-facing leader responsible for designing, delivering, and supporting secure, reliable integrations across Microsoft Dynamics 365,…
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JI
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Added 15 mins ago
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…and reports to the Area Sales Manager to provide excellent customer service while meeting community sales targets. This position will have a thorough knowledge of the community, area…
Added 15 mins ago
SB
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FK
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- Full-time
…400;"><br></span><span style="font-weight: 400;">The FOH Team Lead is in charge of assisting with the overall operations of the front of house to ensure guest satisfaction by providing…
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NF
Inside Sales Representative - Bilingual
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Added 16 mins ago
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Added 16 mins ago
IS
Gestionnaire SST de chantier
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Added 16 mins ago
JT
Outside Sales Representative
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Added 16 mins ago
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Technical Sales and Field Service Engineer
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Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.

J.D. Irving, Limited

Customer Service Associate

St. John's, NL, Canada

Part-time

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Job details

Job type: Part-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system

Responsibilities

Build More Than a Career. Build a Future.

At KENT, people don't just take jobs. They build careers.

Whether you're leading a team, serving customers, creating content, managing projects, or building expertise in your field, you'll find opportunities to learn new skills, take on new challenges, and grow your career. Many of our leaders started in frontline roles and advanced through experience, development, and hard work.

If you're looking for a place where your contribution matters, your growth is supported, and your work helps shape communities across Atlantic Canada, we'd love to hear from you.

Join one. Grow with many.

Responsibilities:

Process customer transactions, sales, and refunds through cash registers

Operate scanners and credit card/debit card terminals

Provide excellent customer service

Collect payments and bag purchases for customers

Keep the checkout area clean and orderly

Maintain front end department merchandise

Answering front desk phone and directing calls

Assist other departments and functions as required

Able to learn and operate the applicable computer system (D365) used to process orders

Qualifications

Job Requirements:

Strong mathematical skills and basic computer system knowledge  
Ability to work independently in a fast-paced environment   
Customer satisfaction-oriented  
Strong communication and time management skills  
Problem solving and decision making   
Experience as a Retail Cashier is an asset  
Ability to handle moderate physical demands: standing for 4 hours, lift medium size merchandise if required up to 50 lbs.

We offer:

A safe work environment   
Incentive programs   
Employee discount   
Employee and Family Assistance Plan   
Opportunities for growth and career advancement   
Training

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

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More about this job

Responsibilities

The Customer Service Associate is responsible for processing customer transactions, sales, and refunds accurately using computerized systems. They must also provide excellent customer service, maintain the cleanliness of the checkout area, and assist other departments as needed.

Requirements

Candidates should possess strong mathematical skills, basic computer knowledge, and the ability to work in a fast-paced environment. The role requires the physical ability to stand for extended periods and lift medium-sized merchandise up to 50 lbs.

Skills

Customer service
Mathematical skills
Computer system knowledge
Communication skills
Time management
Problem solving
Decision making
Cash handling
Retail operations

Benefits

Safe work environment
Incentive programs
Employee discount
Employee and Family Assistance Plan
Opportunities for growth and career advancement
Training

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Cashier
D365
Point of Sale
Transactions
Inventory Management
Building Supplies
Home Improvement
Communication
Time Management
Problem Solving
Decision Making
Physical Labor
Safety

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