Department Manager Front End

Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands-on retail expertise with people leadership to foster a high-performing, customer-focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.

Responsibilities

• Lead the department by setting the example in safety, customer service, and visual merchandising standards. 
•  Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.
• Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed. 
• Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.
• Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture. 
• Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.

Qualifications

• Proven ability to lead and motivate a team in a fast-paced retail setting. 
• Strong organizational and problem-solving skills with the ability to manage shifting priorities. 
• Demonstrates a passion for customer service and a commitment to achieving sales goals. 
• Previous experience in retail sales and team supervision is preferred. 
• Product knowledge within the department is considered an asset. 
• Ability to lift up to 55 lbs and stand for extended periods. 
• CSA-approved steel-toed footwear is required while on shift. 
• Career progression opportunities include advancement to Assistant Manager roles. 

What we Offer 

• Wellness Program 
• Employee and Family Assistance Plan 
• Employee Discounts • Medical, Dental, Vision, RRSP Matching, and PTO benefits • Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization