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J.D. Irving, Limited

Department Manager Front End

225 Chain Lake Drive, Halifax Business Park, Halifax, NS, B3S 1C9, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Build More Than a Career. Build a Future.

At KENT, people don't just take jobs. They build careers.

Whether you're leading a team, serving customers, creating content, managing projects, or building expertise in your field, you'll find opportunities to learn new skills, take on new challenges, and grow your career. Many of our leaders started in frontline roles and advanced through experience, development, and hard work.

If you're looking for a place where your contribution matters, your growth is supported, and your work helps shape communities across Atlantic Canada, we'd love to hear from you.

Join one. Grow with many.

Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands-on retail expertise with people leadership to foster a high-performing, customer-focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.

Responsibilities

Lead the department by setting the example in safety, customer service, and visual merchandising standards.
Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.
Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.
Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.
Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture.
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.

Qualifications

Proven ability to lead and motivate a team in a fast-paced retail setting.
Strong organizational and problem-solving skills with the ability to manage shifting priorities.
Demonstrates a passion for customer service and a commitment to achieving sales goals.
Previous experience in retail sales and team supervision is preferred.
Product knowledge within the department is considered an asset.
Ability to lift up to 55 lbs and stand for extended periods.
CSA-approved steel-toed footwear is required while on shift.
Career progression opportunities include advancement to Assistant Manager roles.

What we Offer

Wellness Program
Employee and Family Assistance Plan
Employee Discounts
Medical, Dental, Vision, RRSP Matching, and PTO benefits
Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

Apply About employer

More about this job

Responsibilities

The Department Manager leads the front-end team to drive sales performance and ensure operational excellence within the store. They are responsible for managing inventory, executing merchandising plans, and fostering a high-performing, customer-focused environment.

Requirements

Candidates should have proven experience in retail leadership and team supervision, along with strong organizational and problem-solving skills. The role requires the ability to lift up to 55 lbs and wear CSA-approved steel-toed footwear.

Skills

Retail Management
Team Leadership
Sales Performance
Inventory Management
Customer Service
Loss Prevention
Operational Efficiency
Visual Merchandising
Performance Coaching
Problem Solving
Strategic Planning
Safety Compliance
Communication
Conflict Resolution

Benefits

Wellness Program
Employee and Family Assistance Plan
Employee Discounts
Medical Insurance
Dental Insurance
Vision Insurance
RRSP Matching
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Retail
Front End
Department Manager
Sales Metrics
Inventory Control
Loss Prevention
Merchandising
Team Development
Customer Experience
Safety Standards
Operational Standards
Building Supplies
Home Improvement
Performance Management
Retail Operations

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