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J.D. Irving, Limited

Gatehouse Associate

104 Wade Road, Truro, NS, B2N 6S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

We are currently looking for a Gatehouse associate to work in a fast-paced retail environment. This position requires working outside and to be extremely knowledgeable about building materials to ensure that each customer’s order is correct. Due to the Loss Prevention aspect of the position you need to ensure all products are accounted for and paid for before leaving the premises, so you need to be efficient, tactful, and thorough to excel at this position.

Responsibilities

Collect payments
Operate registers, scanners, and credit card/debit card terminals 
Check customer loads for accuracy
Clear all loads coming in and leaving the yard
Report any violations, theft, accidents, or injuries to the store manager
Provide excellent customer service
Ability to lift light to heavy merchandise

Qualifications

Lumber knowledge is an asset
Ability to perform physically demanding work as needed
Ability to work in all weather conditions and a fast-paced environment
Great verbal communication skills
Basic computer knowledge

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

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More about this job

Responsibilities

The Gatehouse Associate is responsible for collecting payments, operating registers, and verifying the accuracy of customer loads entering and leaving the yard. They must also monitor for theft, report safety violations, and provide excellent customer service in a fast-paced retail environment.

Requirements

Candidates should have basic computer knowledge, strong verbal communication skills, and the ability to perform physically demanding work in all weather conditions. Previous knowledge of lumber and building materials is considered an asset for this role.

Skills

Customer service
Cash handling
Point of sale systems
Loss prevention
Lumber knowledge
Inventory management
Verbal communication
Computer literacy
Physical labor
Safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Gatehouse
Retail
Building materials
Loss prevention
Inventory
Customer service
Lumber
Safety
Point of sale
Cashier
Logistics
Hardware
Construction supplies

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