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Added 7 mins ago
E
Sales Representative Farm Animal - Alberta and British Columbia
Elanco
Mississauga, ON · CA - Mississauga
- Full-time
Meet sales force excellence goals, including reporting of all calls, territory intelligence and customer information within Customer Relationship Management (CRM) system.
Added 7 mins ago
S
District Sales Manager
Sysco
Toronto, ON · Sysco Toronto
- Full-time
Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth
Added 7 mins ago
BC
BCG Platinion | Senior AI Tech Consultant, Enterprise Solutions
Boston Consulting Group
Toronto, ON
- $160,000 CAD / year
- Full-time
…particularly as it relates to packaged software platforms (ERP, CRM, HCM, EAM, MDG, SRM, TMS, WMS,…
Added 21 mins ago
Senior Benefits Consultant - Westland Benefits
Talent Acquisition Team at Westland Insurance. Text reply only.
Richmond, BC · Surrey, BC
You’re proficient in Microsoft Office and CRM systems
Added 37 mins ago
B
Sales Technology Excellence and Enablement Specialist
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
…understand their commercial processes and business requirements for CRM, CPQ, CLM and other commercial technologies. Responsibilities include Salesforce delegated admin tasks and master…
Added 52 mins ago
GP
Représentant(e) des ventes et du développement des affaires / Business Development Sales Representative
Global Payments Inc.
Calgary, AB · AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Added 1 hour ago
MF
District Sales Associate
Mackenzie Financial Corporation
Calgary, AB
- Other
…and budget management, events planning, and maintaining our CRM…
Added 1 hour ago
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Senior Project Manager IT - SaaS
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Experience in implementation project of CRM and/or ERP
Added 1 hour ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Analyzing CRM data, service requests, customer feedback, response times, repeat contacts and emerging trends;
Added 2 hours ago
OC
Senior ERP Functional Consultant
OERP Canada
Toronto, ON
- Internship
…(e.g., Manufacturing, Inventory, Sales, Purchase, Accounting, CRM, Project, POS, HR,…
Added 2 hours ago
YO
Advancement Manager
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
Track donor engagement and progress within CRM
Added 2 hours ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior CRM Software Developer with strong expertise in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, .NET, C#,…
Added 2 hours ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior CRM Software Developer with strong expertise in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, .NET, C#,…
Added 2 hours ago
SM
Software Developer – CRM – Senior - RQ11500
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, Dynamics 365 Customer…
Added 2 hours ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior CRM Software Developer with strong expertise in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, .NET, C#,…
Added 2 hours ago
SM
Software Developer – CRM – Senior - RQ11500
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, Dynamics 365 Customer…
Added 2 hours ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 2 hours ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 2 hours ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 2 hours ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 2 hours ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 2 hours ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 2 hours ago
SM
Solutions Designer – Senior - RQ11671
S M Software Solutions Inc
Toronto, ON
- Internship
…development, implementation, and maintenance of large and complex CRM and web-based applications. The successful candidate will provide senior-level technical leadership and solution…
Added 2 hours ago
SM
Solutions Designer – Senior - RQ11671
S M Software Solutions Inc
Toronto, ON
- Internship
…development, implementation, and maintenance of large and complex CRM and web-based applications. The successful candidate will provide senior-level technical leadership and solution…
Added 2 hours ago
SM
Solutions Designer – Senior - RQ11671
S M Software Solutions Inc
Toronto, ON
- Internship
…development, implementation, and maintenance of large and complex CRM and web-based applications. The successful candidate will provide senior-level technical leadership and solution…

J.D. Irving, Limited

Part-Time Customer Service Associate - Bilingual

Saint John, NB, Canada

Starting wage for this role is $16.10. · Part-time

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Job details

Pay: Starting wage for this role is $16.10.
Job type: Part-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.

Starting wage for this role is $16.10.

Responsibilities

Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone

Maintains records of history for all customer interaction in the customer service tool

Identifies sales leads and potential opportunities

Meets customer service targets

Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution

Applies customer service to all customer interactions through all channels

Ad hoc tasks as required

Qualifications

Call Center & Customer Service experience an asset

Strong verbal and written communication skills

Active listening skills to determine customer needs and a best course of action

Proven problem-solving skills

Flexibility and adaptability to work in a fast-paced environment

Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset

Must be able to work well with a team and independently

Available to work flexible hours/shift work
Bilingual (English, French)

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

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More about this job

Responsibilities

The associate acts as the primary liaison between customers and operations to provide support, resolve inquiries, and handle order or account issues via email, chat, and phone. They are also responsible for maintaining accurate interaction records, identifying sales leads, and meeting customer service targets.

Requirements

Candidates should possess strong verbal and written communication skills, active listening abilities, and proven problem-solving capabilities. Proficiency in both English and French is required, along with the flexibility to work shifts in a fast-paced environment.

Skills

Customer service
Communication skills
Active listening
Problem-solving
Bilingual
French
English
CRM
Call center systems
Data accuracy
Sales leads
Order management
Account management
Adaptability
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
CRM
Call Center
Retail
Building Supply
Sales Leads
Order Processing
Account Support
Communication
Problem Solving
Data Entry
Shift Work
Customer Satisfaction
Technical Proficiency

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