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Added 12 mins ago
PC
Senior Human Resources Generalist
Parkinson Canada
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
Serves as the first-line advisor to people leaders on performance management, attendance, conduct, accommodation, and workplace conflict, resolving matters independently within policy and…
Added 27 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Earned the confidence of the CEO, CFO, Executive Leadership Team, Board of Directors, and Audit Committee as a strategic advisor.
Added 28 mins ago
C
Associate Insurance Advisor
Co-operators
Yellowknife, NT
- Full-time
The Associate Insurance Advisor II is a key player in the support and development of the agency operation primarily through sales and service. This role utilizes a broad knowledge of The…
Added 57 mins ago
DG
Assistant Service Manager
Dilawri Group of Companies
North Vancouver, BC
- Full-time
Minimum 5 years of combined experience in an automotive service environment (e.g., Service Advisor, Technician, Shop Foreperson, or related role)
Added 1 hour ago
CC
Manager, Talent Acquisition
Connor, Clark & Lunn Financial Group (CC&L)
Toronto, ON
- Full-time
…continuous improvement initiatives. You will serve as a trusted advisor to business leaders, support the development of our recruitment team, and help advance our use of technology, data,…
Added 1 hour ago
D
Senior Advisor, Pricing of products and services
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a senior product and service pricing advisor, you help develop, update and monitor prices for products and services to promote business development and maximize profitability. You lead…
Added 1 hour ago
D
Senior Advisor, Strategic Performance
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a Senior Advisor, Strategic Performance on the Strategic Advice, Communication and Performance Team, you help coordinate initiatives involving the first line of defence. You contribute…
Added 1 hour ago
SENIOR FINANCIAL ANALYST ACCOUNTING SERVICES
City of Toronto
ON · Toronto, ON
…City's external audit engagement, serves as a trusted accounting advisor to other City Divisions and Agencies and Corporations, and advances the City's position on climate-related reporting…
Added 1 hour ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
As a trusted advisor to business leaders, the Manager, Product Analytics will lead complex analytical initiatives, establish measurement frameworks, and champion data-driven decision-making…
Added 2 hours ago
S
Paid Services Beauty Advisor - Full Time
sephora.com
Oakville, ON
- $19.7 to $23.2 CAD / hour
- Full-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 2 hours ago
NC
Field Safety advisor
Noramtec Consultants Inc.
Fort McMurray, AB
- $70 to $75 CAD / hour
- Contract
A client of ours, a major energy producer is seeking a qualified field safety advisor in Fort McMurray to support pipeline operations.
Added 2 hours ago
AC
Accountant, Assurance and Accounting - January 2027
ACCA Careers
Kamloops, BC
- Temporary
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 2 hours ago
Manager, People Relations
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
…meaningful change. You’ll lead and develop the People Relations Advisor, advise on complex and sensitive workplace issues, and partner with business leaders to find practical solutions to…
Added 3 hours ago
A
Technology Strategy & Transformation Manager
Accenture
Toronto, ON
- Full-time
Serve as trusted advisor to the C-suite defining strategy at the intersection of both technology and business
Added 3 hours ago
C
Sr. Manager, Email and Distributed Marketing
CIBC
Toronto, ON
- Full-time
…strategy and lead the execution, governance, and optimization of advisor and business-driven email communications across both Salesforce Marketing Cloud and traditional email channels,…
Added 3 hours ago
AS
Principal Banking Technology & Solution Architect (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $80 to $100 CAD / hour
- Contract
- Remote
You will work directly with credit union CTOs, CIOs and transformation leaders as a trusted technical advisor.
Added 3 hours ago
S
Beauty Advisor - Full Time
sephora.com
Sherwood Park, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 3 hours ago
LI
Solutions Designer
Lotus IT Solutions
Toronto, ON
- Contract
Experience working with Oracle Policy Automation (OPA) / Oracle Intelligent Advisor (OIA)
Added 3 hours ago
CH
Seasonal Sales Associate
Cole Haan
Calgary, AB
- Part-time
As a Stylist (Sales Associate) you are more than a sales professional. You are a trusted advisor, fit expert, and brand ambassador who brings out "#RUOBSESSED?" Selling Program to life in…
Added 3 hours ago
S
Beauty Advisor - Part Time
Sephora
Regina, SK
- $17 to $20 CAD / hour
- Part-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 4 hours ago
A
Everyday Banking Advisor - Cardston
ATB
Cardston, AB
- Full-time
Ready to Make a Real Difference? Join ATB as an Everyday Banking Advisor!
Added 4 hours ago
Paid Services Beauty Advisor II - Part Time
sephora.com
Waterloo, ON
The Paid Service Beauty Advisor is a certified beauty services expert who delivers personalized, paid beauty services within the Beauty Studio while creating an inclusive, elevated client…
Added 4 hours ago
EL
Beauty Advisor/Artist Freelancer/On-Call
Estée Lauder Companies
Quebec, QC
- Full-time
Added 4 hours ago
Beauty Advisor - Jo Malone London - Parttime - Metropolis - Burnaby, BC
Estée Lauder Companies
Burnaby, BC
Added 4 hours ago
HR
Specialist, Designated Beauty Advisor (DBA) - Aesop
Holt Renfrew
Vancouver, BC
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…

J.D. Irving, Limited

Service Advisor / Dispatcher (Afternoon Shift)

Saint John, NB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

We are currently seeking a Service Advisor / Dispatcher (Afternoon Shift) for our Saint John location. The successful candidate will be a motivated, organized individual with strong customer service and communication skills who can help coordinate shop workflow and ensure continuity between shifts

Responsibilities

Provide professional counter coverage and support to customers, drivers and technicians.
Open, update and close repair orders, ensuring documentation is accurate and complete.
Coordinate and prioritize shop workflow based on customer commitments, technician availability, parts requirements and shop capacity.
Monitor active repairs, estimated completion times (ETCs), additional labour and parts requirements, and communicate changes to customers as required.
Maintain effective communication with the Day Dispatcher/Shop Foreman and ensure a smooth handoff of outstanding work between shifts.
Return customer calls and emails and provide timely repair status and completion updates.
Support technicians by coordinating parts, information and other requirements needed to keep work moving.
Finalize repair orders, explain invoices and ensure payment or account arrangements are in place before releasing vehicles.
Maintain appropriate documentation to support warranty processing and accurate record keeping.
Update and distribute the Shop Update, ensuring outstanding issues and priorities are clearly communicated to the next shift.
Scan and properly store closed repair orders in accordance with established processes.
Identify jobs at risk of delays, cost overruns or missed customer commitments and escalate concerns when required.
Report significant customer concerns, safety issues, suspicious activity or other operational risks to the appropriate leadership or security contact.
Promote teamwork and maintain a professional, customer-focused work environment.

Qualifications

Service Advisor experience in the heavy truck industry preferred.
Heavy equipment, automotive or dispatch experience considered an asset.
Strong customer service, communication, organizational and multitasking skills.
Ability to prioritize changing workloads and coordinate multiple active repairs.
Proficiency with Microsoft Office; experience with CDK, Excede or similar shop management software is an asset.
Bilingualism is considered an asset.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.

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More about this job

Responsibilities

Coordinate and prioritize shop workflow, manage repair orders, support technicians, and monitor repair progress, parts needs, and completion estimates. Communicate with customers and the day shift, finalize invoices and documentation, and escalate delays, safety concerns, or operational risks.

Requirements

Service Advisor experience in the heavy truck industry is preferred; heavy equipment, automotive, or dispatch experience is an asset. Candidates should have strong customer service, communication, organizational, and multitasking skills, be able to prioritize changing workloads, and be proficient with Microsoft Office; CDK, Excede, or similar software experience and bilingualism are assets.

Skills

Customer Service
Communication
Organization
Multitasking
Workflow Coordination
Workload Prioritization
Repair Order Management
Customer Updates
Parts Coordination
Invoice Explanation
Warranty Documentation
Microsoft Office
Shop Management Software
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Dispatcher
Heavy Truck Industry
Heavy Equipment
Automotive
Shop Workflow
Repair Orders
Customer Service
Technician Coordination
Parts Requirements
Estimated Completion Times
Shift Handoff
Warranty Processing
Microsoft Office
CDK
Excede
Shop Management Software
Freightliner
Western Star Trucks
Class 6 Vehicles
Class 7 Vehicles
Class 8 Vehicles

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