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Added 57 mins ago
IF
310T Licensed Diesel Mechanic Technician
Impact Fulfillment Services
Guelph, ON
- Full-time
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business.…
Added 1 hour ago
S
DCN Process Engineer
SLB
Calgary, AB
- Full-time
Lead process characterization, validation, and capability studies utilizing methodologies such as DOE, SPC, PFMEA, and process capability analysis.
Added 1 hour ago
LD
Program Manager
Leonardo DRS
Bedford, QC
- Full-time
Reporting to the Senior Director - Line of Business Lead, the Program Manager is responsible to coordinate and monitor the design, development and testing of switch-mode power conversion…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Avonlea, SK
- Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Redvers, SK
- Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…
Added 2 hours ago
M
Commercial and International Counsel
Mecka
Remote, Canada
- $150,000 to $180,000 USD / year
- Full-time
- Remote
Market entry: Lead the legal workstream for each new country, covering entity formation, local contractor and employment agreements, permanent establishment and tax exposure with finance,…
Added 3 hours ago
IG
Head of Operations
I'm green bio-based
Canada
- Full-time
We are seeking an experienced, strategic, and results-driven Head of Operations to lead and oversee the organization’s operational functions. This role is responsible for developing…
Added 3 hours ago
L
Supply Chain Project Manager | Contract until October 2027
lululemon
Vancouver, BC
- Full-time
…partner with Global Supply Chain leadership to stand up and lead a project within the strategic PMO portfolio across several functions, including work to plan, design, and deliver against…
Added 3 hours ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 3 hours ago
L
Manager, Asset Protection & Safety, Global Fulfillment | Brampton, Ontario
lululemon
Brampton, ON
- Full-time
Lead, coach, and develop the campus safety team, including scheduling, performance management, and capability building.
Added 4 hours ago
P
Retail Operations Lead
PetSmart
Toronto, ON
- Full-time
PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy.…
Added 5 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…to effectively manage operations and make timely decisions. Lead the design and implementation of dashboards, scorecards, exception reporting and recurring management reports across areas…
Added 5 hours ago
SH
Operations Coordinator
South Hall Banquet & Wedding Palace Ltd
Vancouver, BC
- Full-time
Coordinate with the Office Manager, Head Chef, and Floor Lead to ensure event readiness.
Added 5 hours ago
M
Project Delivery Specialist (Community, Culture and Communications)
melyn
SK · Saskatchewan, Canada
- Full-time
Lead the thinking and writing on the pieces that need it: program designs, engagement plans, safety and wellness plans, evaluation and final reports
Added 5 hours ago
TI
Volunteer
The Impact Ambassadors
Toronto, ON
- Full-time
You'll work closely and report to the team-lead of your department of interest and the program & volunteer coordinator.
Added 8 hours ago
WC
(CAN) Leader de nuit
Walmart Canada
Rouyn-Noranda, QC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 8 hours ago
WC
(CAN) Stocking 3 Team Lead
Walmart Canada
Grande Prairie, AB
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 8 hours ago
WC
(CAN) Chef d’équipe Stocking 3
Walmart Canada
Sorel-Tracy, QC
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 8 hours ago
EC
Technical Services Representative, Rogers Centre Ottawa (Union) - Full Time
Encore Canada
Ottawa, ON
- Full-time
As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.
Added 8 hours ago
FD
Director Partnerships Beverage
Fil Delivery
Mississauga, ON
- Full-time
Lead quarterly business reviews grounded in real service data, including OTIF, fill rate, inventory accuracy, and exception root cause, not just a slide deck.
Added 8 hours ago
FL
Talent Acquisition & HR Manager
Falco Logistics
Toronto, ON · North York, ON
- Full-time
Senior, executive-level role reporting directly to the CEO. Falco Logistics is a fast-growing non-asset freight brokerage in Ontario (about 20 people today, with roughly 20 more hires…
Added 9 hours ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 9 hours ago
EA
Enterprise Business Development Representative - Bilingual (French & English)
Expertise AI
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…by over 100 enterprises across sectors including utilities, logistics, telecommunications, financial services, and…
Added 9 hours ago
A
SOC 3 Lead Analyst
Altis
Toronto, ON
- $100,000 to $105,000 CAD / year
- Full-time
You’ll lead complex cybersecurity incident investigations, including containment, eradication, recovery, root cause analysis, and post-incident reporting.
Added 9 hours ago
EG
Collections Operations Manager - Surrey
Emterra Group
Surrey, BC
- Full-time
We are seeking an experienced Collections Operations Manager to lead our Surrey Collections operation. This role is accountable for overall safety, service delivery, people, productivity…

J.D. Irving, Limited

Service Advisor / Dispatcher (Afternoon Shift)

Saint John, NB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

We are currently seeking a Service Advisor / Dispatcher (Afternoon Shift) for our Saint John location. The successful candidate will be a motivated, organized individual with strong customer service and communication skills who can help coordinate shop workflow and ensure continuity between shifts

Responsibilities

Provide professional counter coverage and support to customers, drivers and technicians.
Open, update and close repair orders, ensuring documentation is accurate and complete.
Coordinate and prioritize shop workflow based on customer commitments, technician availability, parts requirements and shop capacity.
Monitor active repairs, estimated completion times (ETCs), additional labour and parts requirements, and communicate changes to customers as required.
Maintain effective communication with the Day Dispatcher/Shop Foreman and ensure a smooth handoff of outstanding work between shifts.
Return customer calls and emails and provide timely repair status and completion updates.
Support technicians by coordinating parts, information and other requirements needed to keep work moving.
Finalize repair orders, explain invoices and ensure payment or account arrangements are in place before releasing vehicles.
Maintain appropriate documentation to support warranty processing and accurate record keeping.
Update and distribute the Shop Update, ensuring outstanding issues and priorities are clearly communicated to the next shift.
Scan and properly store closed repair orders in accordance with established processes.
Identify jobs at risk of delays, cost overruns or missed customer commitments and escalate concerns when required.
Report significant customer concerns, safety issues, suspicious activity or other operational risks to the appropriate leadership or security contact.
Promote teamwork and maintain a professional, customer-focused work environment.

Qualifications

Service Advisor experience in the heavy truck industry preferred.
Heavy equipment, automotive or dispatch experience considered an asset.
Strong customer service, communication, organizational and multitasking skills.
Ability to prioritize changing workloads and coordinate multiple active repairs.
Proficiency with Microsoft Office; experience with CDK, Excede or similar shop management software is an asset.
Bilingualism is considered an asset.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.

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More about this job

Responsibilities

Coordinate and prioritize shop workflow, manage repair orders, support technicians, and monitor repair progress, parts needs, and completion estimates. Communicate with customers and the day shift, finalize invoices and documentation, and escalate delays, safety concerns, or operational risks.

Requirements

Service Advisor experience in the heavy truck industry is preferred; heavy equipment, automotive, or dispatch experience is an asset. Candidates should have strong customer service, communication, organizational, and multitasking skills, be able to prioritize changing workloads, and be proficient with Microsoft Office; CDK, Excede, or similar software experience and bilingualism are assets.

Skills

Customer Service
Communication
Organization
Multitasking
Workflow Coordination
Workload Prioritization
Repair Order Management
Customer Updates
Parts Coordination
Invoice Explanation
Warranty Documentation
Microsoft Office
Shop Management Software
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Dispatcher
Heavy Truck Industry
Heavy Equipment
Automotive
Shop Workflow
Repair Orders
Customer Service
Technician Coordination
Parts Requirements
Estimated Completion Times
Shift Handoff
Warranty Processing
Microsoft Office
CDK
Excede
Shop Management Software
Freightliner
Western Star Trucks
Class 6 Vehicles
Class 7 Vehicles
Class 8 Vehicles

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