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Added 2 mins ago
LV
EMPLOYER BRAND, COMMUNICATIONS AND TALENT DEVELOPMENT ADVISOR-EN
La Vie En Rose
Montreal, QC
- Full-time
Added 2 mins ago
UO
Enrolment Services Advisor (Recurring Part-time)
University of Calgary
Calgary, AB
- Part-time
The Enrolment Services Team in the Office of the Registrar is currently seeking a Recurring Part-time Enrolment Services Advisor.
Added 2 mins ago
UO
Enrolment Services Advisor
University of Calgary
Calgary, AB
- Full-time
The Enrolment Services Team in the Office of the Registrar is currently seeking a Full-time Regular Enrolment Services Advisor.
Added 3 mins ago
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HSE Specialist - Night Shift
Worley
AB · Edmonton, AB
- Full-time
The HSE Advisor facilitates the safe performance of work. The aim of this role is to utilize professional judgement in assessing risk, reviewing risk and work practices, and determining the…
Added 3 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
…consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the…
Added 3 mins ago
AC
Philanthropic Engagement Advisor ( 3-year)
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Director, Advancement Services, the Philanthropic Engagement Advisor provides specialized professional expertise and advice in support of the College's fundraising…
Added 3 mins ago
Retail Sales Representative - Quebec City
Encore
Quebec, QC
…vente sur le terrain. Notre mission : Fournir une qualité de service sans compromis et un niveau de réflexion inégalé... développer des stratégies et fournir des solutions qui permettent à…
Added 17 mins ago
SA
Automotive Parts Advisor
Steele Auto Group
Halifax, NS
- Full-time
Porsche of Halifax is looking for an Automotive Parts Advisor to join our team!
Added 17 mins ago
RB
Banking Advisor
Royal Bank of Canada
Thunder Bay, ON
- Full-time
Track record in building rapport and maintaining client relationships within the financial or service industry
Added 17 mins ago
RB
Client Advisor
Royal Bank of Canada
Woodstock, NB
- Part-time
Track record in building rapport and maintaining client relationships within the financial or service industry
Added 17 mins ago
RB
Banking Advisor
Royal Bank of Canada
Quebec, QC
- Full-time
As part of RBC's commitment to providing exceptional client service and achieving its business objectives, the ability and willingness to travel or work from any RBC location listed in this…
Added 17 mins ago
7
Service Advisor - Temporary
7259b73c-68ed-4ba6-bf41-9557fa90640b
Prince George, BC
- Full-time
- Temporary
The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further…
Added 32 mins ago
A
Quick Lube Technician - Grande Prairie Nissan
AutoCanada
Grande Prairie, AB
- $18 to $24 CAD / hour
- Other
Perform complete multi-point inspection on vehicle, check, and mark all required items on the checklist as required. Present the findings to the Service Advisor
Added 32 mins ago
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Account Manager- Agriculture Equipment
Robert's Equipment
Mount Forest, ON
- Full-time
…equipment solutions backed by real support - from our six full-service locations to our mobile technicians who meet customers where they…
Added 32 mins ago
Lead, Cyber Security
Westerkirk
Calgary, AB
…direction to cybersecurity analysts, specialists, architects, and service partners. The role coordinates work, mentors team members, sets technical standards, and supports capability…
Added 32 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Delta, BC
Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in Delta BC, at our Tsawwassen Shopping Center office. Do you love to talk about insurance and…
Added 32 mins ago
Director, Client Enablement
Questrade Financial Group
Toronto, ON
Overseeing departmental resource allocation, budgets, and business case evaluations, serving as a trusted advisor to senior leadership on service innovation and operational efficiency.
Added 32 mins ago
IF
Employee Voice Advisor
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…confident and secure about their future? As an Employee Voice Advisor, you will play a key role in analyzing survey data and supporting internal…
Added 32 mins ago
T
Tangerine Advisor - Bilingual (French/English) - Tangerine
Tangerine
Toronto, ON
- Full-time
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 32 mins ago
A
Apprentice Automotive Technician - Guelph Hyundai
AutoCanada
Guelph, ON
- $21 to $22 CAD / hour
- Other
…complete multi-point inspections, presenting findings to the Service Advisor. They conduct diagnostics and repairs on various vehicle systems, including brakes, engines, and electrical…
Added 32 mins ago
A
Service Advisor - Saskatoon Motor Products
AutoCanada
Saskatoon, SK
- $50,000 to $70,000 CAD / year
- Other
We are looking foran experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and…
Added 32 mins ago
DG
Internal Service Advisor
Dilawri Group of Companies
Richmond, BC
- Full-time
We are looking for a Service Advisor to join our team at Mercedes-Benz Richmond. The successful candidate is someone who is passionate about the automotive industry and eager to contribute…
Added 32 mins ago
A
Service Advisor - Maple Ridge Volkswagen
AutoCanada
Maple Ridge, BC
- $65,000 to $102,000 CAD / year
- Other
We are looking foran experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and…
Added 32 mins ago
A
Quick Lube Technician - Guelph Hyundai
AutoCanada
Guelph, ON
- $18 to $20 CAD / hour
- Other
Perform complete multi-point inspection on vehicle, check, and mark all required items on the checklist as required. Present the findings to the Service Advisor
Added 32 mins ago
IB
Account Executive, Professional Liability Programs | Sage Advisor Resources Corp.
Insurance Brokers Association of Alberta
AB · Edmonton, AB
- Full-time
Sage Advisor Resources Corp., a subsidiary of the Insurance Brokers Association of Alberta (IBAA), is looking for an experienced insurance professional to join our team as an Account…

J.D. Irving, Limited

Service Advisor / Dispatcher (Afternoon Shift)

Saint John, NB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

We are currently seeking a Service Advisor / Dispatcher (Afternoon Shift) for our Saint John location. The successful candidate will be a motivated, organized individual with strong customer service and communication skills who can help coordinate shop workflow and ensure continuity between shifts

Responsibilities

Provide professional counter coverage and support to customers, drivers and technicians.
Open, update and close repair orders, ensuring documentation is accurate and complete.
Coordinate and prioritize shop workflow based on customer commitments, technician availability, parts requirements and shop capacity.
Monitor active repairs, estimated completion times (ETCs), additional labour and parts requirements, and communicate changes to customers as required.
Maintain effective communication with the Day Dispatcher/Shop Foreman and ensure a smooth handoff of outstanding work between shifts.
Return customer calls and emails and provide timely repair status and completion updates.
Support technicians by coordinating parts, information and other requirements needed to keep work moving.
Finalize repair orders, explain invoices and ensure payment or account arrangements are in place before releasing vehicles.
Maintain appropriate documentation to support warranty processing and accurate record keeping.
Update and distribute the Shop Update, ensuring outstanding issues and priorities are clearly communicated to the next shift.
Scan and properly store closed repair orders in accordance with established processes.
Identify jobs at risk of delays, cost overruns or missed customer commitments and escalate concerns when required.
Report significant customer concerns, safety issues, suspicious activity or other operational risks to the appropriate leadership or security contact.
Promote teamwork and maintain a professional, customer-focused work environment.

Qualifications

Service Advisor experience in the heavy truck industry preferred.
Heavy equipment, automotive or dispatch experience considered an asset.
Strong customer service, communication, organizational and multitasking skills.
Ability to prioritize changing workloads and coordinate multiple active repairs.
Proficiency with Microsoft Office; experience with CDK, Excede or similar shop management software is an asset.
Bilingualism is considered an asset.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.

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More about this job

Responsibilities

Coordinate and prioritize shop workflow, manage repair orders, support technicians, and monitor repair progress, parts needs, and completion estimates. Communicate with customers and the day shift, finalize invoices and documentation, and escalate delays, safety concerns, or operational risks.

Requirements

Service Advisor experience in the heavy truck industry is preferred; heavy equipment, automotive, or dispatch experience is an asset. Candidates should have strong customer service, communication, organizational, and multitasking skills, be able to prioritize changing workloads, and be proficient with Microsoft Office; CDK, Excede, or similar software experience and bilingualism are assets.

Skills

Customer Service
Communication
Organization
Multitasking
Workflow Coordination
Workload Prioritization
Repair Order Management
Customer Updates
Parts Coordination
Invoice Explanation
Warranty Documentation
Microsoft Office
Shop Management Software
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Dispatcher
Heavy Truck Industry
Heavy Equipment
Automotive
Shop Workflow
Repair Orders
Customer Service
Technician Coordination
Parts Requirements
Estimated Completion Times
Shift Handoff
Warranty Processing
Microsoft Office
CDK
Excede
Shop Management Software
Freightliner
Western Star Trucks
Class 6 Vehicles
Class 7 Vehicles
Class 8 Vehicles

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