Jobs in Canada

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Added 9 mins ago
IH
Pharmacy Technician
Interior Health Authority
Kamloops, BC
- Full-time
Interior Health is seeking an experienced and dynamic Pharmacy Technician to join our Royal Inland Hospital Pharmacy Team in Kamloops, BC. If Pharmacy is your passion and you are a…
Added 9 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Beaumont, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 38 mins ago
WF
Associate
Wireless Fix
Dieppe, NB
- Full-time
…related technology through reliable products and knowledgeable support. Team members work in a customer-facing environment, providing guidance, troubleshooting, and solutions tailored to…
Added 38 mins ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
Toronto, ON
- Full-time
Support the development and implementation of Project Quality Plans, Inspection and Test Plans, procedures, forms, and other project-specific quality documentation.
Added 38 mins ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
Regina, SK
- Full-time
Support the development and implementation of Project Quality Plans, Inspection and Test Plans, procedures, forms, and other project-specific quality documentation.
Added 39 mins ago
RP
Pharmacist HSAA
Rexall Pharmacy Group Ltd.
AB · Edmonton, AB
- $52.63 to $66.34 CAD / hour
- Full-time
Comprehensive health and dental benefits, including mental health support
Added 39 mins ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
Winnipeg, MB
- Full-time
Support the development and implementation of Project Quality Plans, Inspection and Test Plans, procedures, forms, and other project-specific quality documentation.
Added 39 mins ago
BE
Maintenance Technician
BrightPath Early Learning & Child Care
Calgary, AB
- Full-time
Support the centers through Audits, Regulatory Visits, Initiatives, Compliance violations, Fleet Compliance, etc.
Added 39 mins ago
Quality Control Manager
Forbes Bros. Group of Companies
Canada
Support the development and implementation of Project Quality Plans, Inspection and Test Plans, procedures, forms, and other project-specific quality documentation.
Added 54 mins ago
PV
Registered Veterinary Technician (RVT)
P3 Veterinary Partners
Victoria, BC
- Full-time
…and RVTs practice progressive medicine and we are seeking a technician that evolves right along with…
Added 54 mins ago
PV
Registered Veterinary Technologist (RVT)
P3 Veterinary Partners
Victoria, BC
- Part-time
…be joining an exceptional team of DVMs, RVTs, and dedicated support staff who work seamlessly together to provide outstanding patient care in a positive, team-oriented…
Added 54 mins ago
PV
Registered Veterinary Technician (RVT)
P3 Veterinary Partners
Victoria, BC
- Part-time
…about caring for pets, kind-hearted, and friendly. We want to support our RVTs in roles that make them feel proud, and we are committed to motivating and empowering our team…
Added 54 mins ago
EI
Laboratory Technician, Chemical Manufacturing
Ecolab Inc.
Mississauga, ON
- Full-time
…hospitality, institutional and industrial markets is seeking a Lab Technician, Quality Control to support quality testing, maintenance, and calibration of…
Added 1 hour ago
TL
FIRE ALARM TECHNICIAN
Troy Life & Fire Safety Ltd.
Moncton, NB
- Full-time
Must possess a valid driver’s license and have a clean driving record
Added 1 hour ago
B
General Repair Technician III
BGIS
Ottawa, ON
- Full-time
Mentoring skills required to support lower level technician’s development
Added 1 hour ago
AC
Technician, Installation 3
AVI-SPL Canada
Markham, ON
- Full-time
Valid and current AVIXA CTS General Certification required
Added 1 hour ago
SD
Pharmacy Relief, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Shelburne, ON
- Part-time
Collaboration with the Pharmacy Technician / Assistant to accurately dispense prescription medications
Added 1 hour ago
ET
[REPOST] S-26-071 | Educator in a school setting [Replacement]
Eastern Townships School Board
Sutton, QC
- $25.83 to $29.8 CAD / hour
- Full-time
This employee can be called upon to provide support in the classroom.
Added 1 hour ago
S
Industrial Maintenance Technician (Electromechanic) - Weekend Shift
Safran
Mirabel, QC
- Full-time
Continuous training to support your professional development
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 1 hour ago
BE
Maintenance Technician
BrightPath Early Learning & Child Care
Brampton, ON
- Full-time
Support the centers through Audits, Regulatory Visits, Initiatives, Compliance violations, Fleet Compliance, etc.
Added 1 hour ago
SA
Pro & Go Technician
Sonova AG
Mississauga, ON
- $17.95 CAD / hour
The Pro&Go Technician is responsible for performing electro-acoustical testing using ProGo software, completing final order verification, and ensuring product quality through adherence to…
Added 2 hours ago
S
Operator
Sterigenics
ON · Ontario, Canada
- Full-time
Must have forklift driving experience
Added 2 hours ago
T
Field Service Technician-battery technologies
Technifite
Fort McMurray, AB
- Full-time
Must possess and maintain a valid and unrestricted driver’s license
Added 2 hours ago
AA
Auto Body Technician (Dundas)
Assured Automotive
Hamilton, ON · Dundas, ON
- Full-time
Valid driver’s license required

J.D. Irving, Limited

Service Advisor / Dispatcher (Afternoon Shift)

Saint John, NB, Canada

Full-time

Apply on hcpd.fa.ca2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

We are currently seeking a Service Advisor / Dispatcher (Afternoon Shift) for our Saint John location. The successful candidate will be a motivated, organized individual with strong customer service and communication skills who can help coordinate shop workflow and ensure continuity between shifts

Responsibilities

Provide professional counter coverage and support to customers, drivers and technicians.
Open, update and close repair orders, ensuring documentation is accurate and complete.
Coordinate and prioritize shop workflow based on customer commitments, technician availability, parts requirements and shop capacity.
Monitor active repairs, estimated completion times (ETCs), additional labour and parts requirements, and communicate changes to customers as required.
Maintain effective communication with the Day Dispatcher/Shop Foreman and ensure a smooth handoff of outstanding work between shifts.
Return customer calls and emails and provide timely repair status and completion updates.
Support technicians by coordinating parts, information and other requirements needed to keep work moving.
Finalize repair orders, explain invoices and ensure payment or account arrangements are in place before releasing vehicles.
Maintain appropriate documentation to support warranty processing and accurate record keeping.
Update and distribute the Shop Update, ensuring outstanding issues and priorities are clearly communicated to the next shift.
Scan and properly store closed repair orders in accordance with established processes.
Identify jobs at risk of delays, cost overruns or missed customer commitments and escalate concerns when required.
Report significant customer concerns, safety issues, suspicious activity or other operational risks to the appropriate leadership or security contact.
Promote teamwork and maintain a professional, customer-focused work environment.

Qualifications

Service Advisor experience in the heavy truck industry preferred.
Heavy equipment, automotive or dispatch experience considered an asset.
Strong customer service, communication, organizational and multitasking skills.
Ability to prioritize changing workloads and coordinate multiple active repairs.
Proficiency with Microsoft Office; experience with CDK, Excede or similar shop management software is an asset.
Bilingualism is considered an asset.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.

Apply on hcpd.fa.ca2.oraclecloud.com About employer

More about this job

Responsibilities

Coordinate and prioritize shop workflow, manage repair orders, support technicians, and monitor repair progress, parts needs, and completion estimates. Communicate with customers and the day shift, finalize invoices and documentation, and escalate delays, safety concerns, or operational risks.

Requirements

Service Advisor experience in the heavy truck industry is preferred; heavy equipment, automotive, or dispatch experience is an asset. Candidates should have strong customer service, communication, organizational, and multitasking skills, be able to prioritize changing workloads, and be proficient with Microsoft Office; CDK, Excede, or similar software experience and bilingualism are assets.

Skills

Customer Service
Communication
Organization
Multitasking
Workflow Coordination
Workload Prioritization
Repair Order Management
Customer Updates
Parts Coordination
Invoice Explanation
Warranty Documentation
Microsoft Office
Shop Management Software
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Dispatcher
Heavy Truck Industry
Heavy Equipment
Automotive
Shop Workflow
Repair Orders
Customer Service
Technician Coordination
Parts Requirements
Estimated Completion Times
Shift Handoff
Warranty Processing
Microsoft Office
CDK
Excede
Shop Management Software
Freightliner
Western Star Trucks
Class 6 Vehicles
Class 7 Vehicles
Class 8 Vehicles

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Jobs in Canada