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Added 3 mins ago
LM
Medical Lab Technician (OPSEU LAB) - Hematology
LifeLabs Medical Laboratory Services
Mississauga, ON
- Part-time
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact…
Added 4 mins ago
Quality Control Technician- Level 1
Amrize
Winnipeg, MB
Join Amrize as a Quality Control Technician- Level 1 and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company…
Added 34 mins ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Redvers, SK
- Full-time
…community. Our customers count on us for dependable service, expert support, and a shop experience that is…
Added 49 mins ago
M
Senior Accounting Technician, ease Cloud Accounting Services
MNP
Prince George, BC
- Full-time
Make an impact with our ease Cloud Accounting Services team as a Senior Accounting Technician. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a…
Added 49 mins ago
MG
Electronic Assembler
MISTRAS Group
AB · Calgary, AB
- Full-time
…Team as an Electronic Assembler. Are you a detail-oriented technician with strong fine motor skills and proven soldering expertise? We are seeking an Electronic Assembler to join our…
Added 1 hour ago
CP
Product Development (PD) Technician - Wet, Fresh & Treats
Champion Petfoods
AB · Greater Edmonton Metropolitan Area
- Full-time
Champion Petfoods is expanding! We are excited to announce we are looking for a Product Development (PD) Technician - Wet, Fresh & Treats to join our rapidly growing company.
Added 1 hour ago
S
Method Technician - Finishing
Safran
Mirabel, QC
- Full-time
Support your operational team / production by providing your expertise:
Added 1 hour ago
CP
Product Development (PD) Technician - Wet, Fresh & Treats
Champion Petfoods
Acheson, AB
- Full-time
Champion Petfoods is expanding! We are excited to announce we are looking for a Product Development (PD) Technician - Wet, Fresh & Treats to join our rapidly growing company.
Added 1 hour ago
FC
Part-Time Professors - Base Borden - CAF Fanshawe for Aircraft Maintenance (AME-M), Avionics Maintenance (AME-E), and Aircraft Structural Repair (AME-S)
Fanshawe College
Borden, ON
- Part-time
…gaining the technical knowledge and hands-on training needed to support Canada's evolving defence needs. As one of the largest contracts ever awarded to a Canadian post-secondary…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 1 hour ago
VN
Lab Technician
Verbio North America
Welland, ON
- $24 to $26 USD / hour
- Full-time
The Lab Technician works as part of a team in a continuous process manufacturing environment and reports to the Lab Supervisor. This position provides daily support in monitoring quality…
Added 1 hour ago
FT
Team Lead
Frontier Technologies
Dartmouth, NS
- Full-time
The Team Lead is a hands-on leader who spends four days a week in the field as a technician and one day a week supporting their area. Reporting to the Operations Manager, the Team Lead sets…
Added 1 hour ago
MG
Electronic Assembler
MISTRAS Group
Calgary, AB
- Full-time
…Team as an Electronic Assembler. Are you a detail-oriented technician with strong fine motor skills and proven soldering expertise? We are seeking an Electronic Assembler to join our…
Added 1 hour ago
FG
Service Technician - FFUN Motorsports, Yorkton, SK - Relocation Bonus Offered Up to $5,000
FFUN Group
Yorkton, SK
- Full-time
Service Technician, Full-Time - FFUN Motorsports
Added 2 hours ago
TH
Apprentice Technician
The Humberview Group
Goderich, ON
- Full-time
Goderich Toyota is looking for an Apprentice Technician to add to their team in Goderich. Goderich Toyota is proud to be a member of The Humberview Group, representing 20 dealerships and 18…
Added 2 hours ago
BB
Service Coordinator
Bosch Building Technologies North America
Regina, SK
- Full-time
…issued to techs for installation on service work orders, and support with physical…
Added 2 hours ago
E
Production Microscope Soldering Technician
Evertz
Burlington, ON
- Full-time
Perform other related duties as assigned in support of production and business objectives
Added 2 hours ago
BB
Service Coordinator
Bosch Building Technologies North America
Ottawa, ON
- Full-time
Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity
Added 2 hours ago
CP
Product Development (PD) Technician - Wet, Fresh & Treats
Champion Petfoods
Acheson, AB · CPA - Champion Petfoods Holding Inc. (Acheson)
- Full-time
Champion Petfoods is expanding! We are excited to announce we are looking for a Product Development (PD) Technician - Wet, Fresh & Treats to join our rapidly growing company.
Added 2 hours ago
M
Product Development (PD) Technician - Wet, Fresh & Treats
Mars
Acheson, AB · CPA - Champion Petfoods Holding Inc. (Acheson)
- Full-time
Champion Petfoods is expanding! We are excited to announce we are looking for a Product Development (PD) Technician - Wet, Fresh & Treats to join our rapidly growing company.
Added 2 hours ago
KM
Technicien de service, Spécialiste en Production (St.John's, Newfoundland)
Konica Minolta Business Solutions Canada
Burnaby, BC
- Full-time
Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service…
Added 2 hours ago
SM
Service Technician
Swish Maintenance Limited
Winnipeg, MB
- Full-time
The Service Technician plays a critical role in maintaining customer satisfaction by delivering timely, high-quality equipment service. This includes diagnostics and troubleshooting,…
Added 2 hours ago
AC
Mechanical Technician | Manufacturing
Albarrie Canada Limited
Barrie, ON
- $60,000 to $65,000 CAD / year
- Full-time
…industries. Our commitment to sustainability and cutting-edge technology has made us a trusted partner in the industrial…
Added 2 hours ago
FT
Part-Time Professors - Base Borden - CAF Fanshawe for Aircraft Maintenance (AME-M), Avionics Maintenance (AME-E), and Aircraft Structural Repair (AME-S)
Fanshawe Toronto@ILAC
Borden, ON
- Part-time
…gaining the technical knowledge and hands-on training needed to support Canada's evolving defence needs. As one of the largest contracts ever awarded to a Canadian post-secondary…
Added 3 hours ago
B&
Building Operator
Black & McDonald Limited
Regina, SK
- Full-time
We are seeking an intermediate-level, experienced Building Operator to support the safe, efficient, and reliable operation of client facilities across Regina and the surrounding area. This…

J.D. Irving, Limited

Service Advisor / Dispatcher (Afternoon Shift)

Saint John, NB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

We are currently seeking a Service Advisor / Dispatcher (Afternoon Shift) for our Saint John location. The successful candidate will be a motivated, organized individual with strong customer service and communication skills who can help coordinate shop workflow and ensure continuity between shifts

Responsibilities

Provide professional counter coverage and support to customers, drivers and technicians.
Open, update and close repair orders, ensuring documentation is accurate and complete.
Coordinate and prioritize shop workflow based on customer commitments, technician availability, parts requirements and shop capacity.
Monitor active repairs, estimated completion times (ETCs), additional labour and parts requirements, and communicate changes to customers as required.
Maintain effective communication with the Day Dispatcher/Shop Foreman and ensure a smooth handoff of outstanding work between shifts.
Return customer calls and emails and provide timely repair status and completion updates.
Support technicians by coordinating parts, information and other requirements needed to keep work moving.
Finalize repair orders, explain invoices and ensure payment or account arrangements are in place before releasing vehicles.
Maintain appropriate documentation to support warranty processing and accurate record keeping.
Update and distribute the Shop Update, ensuring outstanding issues and priorities are clearly communicated to the next shift.
Scan and properly store closed repair orders in accordance with established processes.
Identify jobs at risk of delays, cost overruns or missed customer commitments and escalate concerns when required.
Report significant customer concerns, safety issues, suspicious activity or other operational risks to the appropriate leadership or security contact.
Promote teamwork and maintain a professional, customer-focused work environment.

Qualifications

Service Advisor experience in the heavy truck industry preferred.
Heavy equipment, automotive or dispatch experience considered an asset.
Strong customer service, communication, organizational and multitasking skills.
Ability to prioritize changing workloads and coordinate multiple active repairs.
Proficiency with Microsoft Office; experience with CDK, Excede or similar shop management software is an asset.
Bilingualism is considered an asset.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.

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More about this job

Responsibilities

Coordinate and prioritize shop workflow, manage repair orders, support technicians, and monitor repair progress, parts needs, and completion estimates. Communicate with customers and the day shift, finalize invoices and documentation, and escalate delays, safety concerns, or operational risks.

Requirements

Service Advisor experience in the heavy truck industry is preferred; heavy equipment, automotive, or dispatch experience is an asset. Candidates should have strong customer service, communication, organizational, and multitasking skills, be able to prioritize changing workloads, and be proficient with Microsoft Office; CDK, Excede, or similar software experience and bilingualism are assets.

Skills

Customer Service
Communication
Organization
Multitasking
Workflow Coordination
Workload Prioritization
Repair Order Management
Customer Updates
Parts Coordination
Invoice Explanation
Warranty Documentation
Microsoft Office
Shop Management Software
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Dispatcher
Heavy Truck Industry
Heavy Equipment
Automotive
Shop Workflow
Repair Orders
Customer Service
Technician Coordination
Parts Requirements
Estimated Completion Times
Shift Handoff
Warranty Processing
Microsoft Office
CDK
Excede
Shop Management Software
Freightliner
Western Star Trucks
Class 6 Vehicles
Class 7 Vehicles
Class 8 Vehicles

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