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Added 40 mins ago
TC
Residential Community Support Workers (Kelowna - Casual Pool)
Taproot Community Support Services
Kelowna, BC
- Temporary
…complex medical needs. The home is equipped with modern medical technology - including ceiling and mobile lifts, accessible bathrooms, and enhanced safety features - to ensure comfort,…
Added 56 mins ago
JS
Quality Management System (QMS) Lead
JFE Shoji Power Canada Inc.
Burlington, ON
- $110,000 to $120,000 CAD / year
- Full-time
Position: Quality Management System (QMS) Lead
Added 56 mins ago
A
Lead AI Security Developer
ATB
Calgary, AB · Edmonton, AB
- Full-time
…security role where you'll work closely with cybersecurity, technology, and AI development teams to make secure AI adoption practical, scalable and…
Added 56 mins ago
A
Senior Manager, Cloud & AI Security
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, Cloud & AI Security, you’ll lead a team responsible for securing ATB’s cloud platforms and enabling the safe adoption of AI. You’ll set the security roadmap,…
Added 56 mins ago
W
Manager, Purchasing
Worley
Edmonton, AB
- Full-time
…leadership, coordinate cross-functional stakeholders, and may lead buyers, expeditors, logistics, field procurement, and material management personnel. The position may also support…
Added 56 mins ago
W
Manager, Supply Chain
Worley
Markham, ON
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 56 mins ago
T
Engineer II
TD
Toronto, ON
- Full-time
Leverage deep technology expertise for own area of specialization to deliver and ensure that all areas across the organization that provision, manage and support various technologies have…
Added 1 hour ago
IS
Customer Service Associate (Pittsburgh, PA, United States)
Industrial Scientific
Canada
- Full-time
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and…
Added 1 hour ago
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Verification Engineer, Senior
Qualcomm
Toronto, ON
- Full-time
As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives communication and data processing transformation to…
Added 1 hour ago
Manager, Royalty (Finance and Accounting)
Electronic Arts
Vancouver, BC
● You will contribute to forecasting and planning, and lead projects to streamline our accounting processes.
Added 1 hour ago
A
Change Management Consultant
Altis
Oshawa, ON
- $50 to $65 CAD / hour
- Contract
Altis Recruitment is seeking an experienced Change Management Consultant to support a major Enterprise Asset Management (EAM) transformation within a leading organization in the energy…
Added 1 hour ago
Senior Software Development Engineer, AWS Transactional Services
Amazon
Vancouver, BC
Driving technology, product and process improvements.
Added 1 hour ago
OH
Senior Project Manager, Program Initiatives
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
Added 1 hour ago
D
HR Advisor / Conseiller(ère) en ressources humaines
DWF
Toronto, ON
- Full-time
Support the implementation of the HR strategy and transformation plan as we move to a technology enabled operating model, driving and supporting changes in leadership and line management…
Added 2 hours ago
OH
Senior Business Partner, Health Workforce Capacity
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
Added 2 hours ago
CM
Senior HR Generalist
Compass Minerals
Goderich, ON
- Full-time
Support grievance management, workplace investigations, and employee relations matters.
Added 2 hours ago
TH
Senior Manager, U.S. Tax
Tricon Homes
Toronto, ON
- Full-time
They support strategic tax planning, transaction execution, entity structuring, and business initiatives across Tricon's U.S. operations and partner closely with Investment, Legal,…
Added 2 hours ago
A
Member of Technical Staff – OS Kernel
Aptiv
Ottawa, ON
- Full-time
Collaborate with cross-functional teams to support hardware and software integration.
Added 2 hours ago
T
Talent Acquisition Coordinator
Trulioo
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
…culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation…
Added 2 hours ago
RB
Senior Director, DevOps Product Management and Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
You will lead the multi-year transformation of how RBC develops and delivers technology, focusing on AI-integrated SDLC frameworks, harness engineering practices, and developer productivity…
Added 2 hours ago
KB
Project Sales Associate
Kent Building Supplies
Moncton, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 2 hours ago
KB
Cashier
Kent Building Supplies
Clarenville, NL
- Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 2 hours ago
N
Director of AI Delivery
nesto
Toronto, ON
- Full-time
…end-to-end mortgage experience powered by best-in-class AI technology. Fast, simple, and fully digital, nesto has been recognized as CLA Lender of the Year for three consecutive years.…
Added 2 hours ago
EW
Project Manager
ERCO Worldwide
Saskatoon, SK
- Full-time
…scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical…
Added 2 hours ago
EW
Senior Plant Process Engineer
ERCO Worldwide
Saskatoon, SK
- Full-time
…scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical…

J.D. Irving, Limited

Service Advisor / Dispatcher (Afternoon Shift)

Saint John, NB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

We are currently seeking a Service Advisor / Dispatcher (Afternoon Shift) for our Saint John location. The successful candidate will be a motivated, organized individual with strong customer service and communication skills who can help coordinate shop workflow and ensure continuity between shifts

Responsibilities

Provide professional counter coverage and support to customers, drivers and technicians.
Open, update and close repair orders, ensuring documentation is accurate and complete.
Coordinate and prioritize shop workflow based on customer commitments, technician availability, parts requirements and shop capacity.
Monitor active repairs, estimated completion times (ETCs), additional labour and parts requirements, and communicate changes to customers as required.
Maintain effective communication with the Day Dispatcher/Shop Foreman and ensure a smooth handoff of outstanding work between shifts.
Return customer calls and emails and provide timely repair status and completion updates.
Support technicians by coordinating parts, information and other requirements needed to keep work moving.
Finalize repair orders, explain invoices and ensure payment or account arrangements are in place before releasing vehicles.
Maintain appropriate documentation to support warranty processing and accurate record keeping.
Update and distribute the Shop Update, ensuring outstanding issues and priorities are clearly communicated to the next shift.
Scan and properly store closed repair orders in accordance with established processes.
Identify jobs at risk of delays, cost overruns or missed customer commitments and escalate concerns when required.
Report significant customer concerns, safety issues, suspicious activity or other operational risks to the appropriate leadership or security contact.
Promote teamwork and maintain a professional, customer-focused work environment.

Qualifications

Service Advisor experience in the heavy truck industry preferred.
Heavy equipment, automotive or dispatch experience considered an asset.
Strong customer service, communication, organizational and multitasking skills.
Ability to prioritize changing workloads and coordinate multiple active repairs.
Proficiency with Microsoft Office; experience with CDK, Excede or similar shop management software is an asset.
Bilingualism is considered an asset.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.

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More about this job

Responsibilities

Coordinate and prioritize shop workflow, manage repair orders, support technicians, and monitor repair progress, parts needs, and completion estimates. Communicate with customers and the day shift, finalize invoices and documentation, and escalate delays, safety concerns, or operational risks.

Requirements

Service Advisor experience in the heavy truck industry is preferred; heavy equipment, automotive, or dispatch experience is an asset. Candidates should have strong customer service, communication, organizational, and multitasking skills, be able to prioritize changing workloads, and be proficient with Microsoft Office; CDK, Excede, or similar software experience and bilingualism are assets.

Skills

Customer Service
Communication
Organization
Multitasking
Workflow Coordination
Workload Prioritization
Repair Order Management
Customer Updates
Parts Coordination
Invoice Explanation
Warranty Documentation
Microsoft Office
Shop Management Software
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Dispatcher
Heavy Truck Industry
Heavy Equipment
Automotive
Shop Workflow
Repair Orders
Customer Service
Technician Coordination
Parts Requirements
Estimated Completion Times
Shift Handoff
Warranty Processing
Microsoft Office
CDK
Excede
Shop Management Software
Freightliner
Western Star Trucks
Class 6 Vehicles
Class 7 Vehicles
Class 8 Vehicles

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