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Added 2 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Saint-Eustache, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Longueuil, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Candiac, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Westmount, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Châteauguay, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
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Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Beaconsfield, QC
- Full-time
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Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Saint-Lambert, QC
- Full-time
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Added 2 mins ago
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Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Blainville, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Laval, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Vaudreuil-Dorion, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
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Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Saint-Constant, QC · St Constant, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
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Driver Examiner-Hawkesbury -Part-time-Bilingual
Serco
Hawkesbury, ON
- Part-time
…areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves…
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Damage Insurance Agent (Bilingual)- EN
RBC Insurance
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- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
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Assistant Store Leader (Assistant Manager)
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- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
Added 2 mins ago
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Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Dollard-Des Ormeaux, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
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Store Crew
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- Internship
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Store Crew
7-Eleven
Steinbach, MB
- Full-time
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Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Repentigny, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
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Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Beloeil, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
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Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
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Christmas Kettle Coordinator
The Salvation Army in Canada
Burlington, ON
- Full-time
…on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people…
Added 2 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Mascouche, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…
Added 2 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Chambly, QC
- Full-time
…end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for…

J.D. Irving, Limited

Service Desk Analyst

Fredericton, NB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

As a Service Desk Analyst with JDI IT, you will be the first point of contact for employees across the J.D. Irving group of companies seeking technical assistance. You will respond to incidents, service requests, and general IT inquiries through phone, chat, and our IT service management platform.
Working in a fast-paced environment, you will provide exceptional customer service while troubleshooting a wide range of technology issues. You will guide users through solutions, restore service efficiently, and help deliver a consistent support experience aligned with ITIL best practices.
This role offers an excellent opportunity to develop your technical expertise, expand your understanding of business operations, and contribute to the continuous improvement of IT services. You'll join a collaborative team that values learning, innovation, and customer service excellence.
Security Requirements
Successful applicants must have resided in Canada for a minimum of five (5) years to meet the requirements of the Canadian Controlled Goods Program (CGP), Canadian Government security clearances, and U.S. International Traffic in Arms Regulations (ITAR).
Work Arrangement
Full-time, on-site position. Scheduled shifts are Monday to Friday between 7:00 a.m. and 6:30 p.m., consisting of 7.5 working hours plus a one-hour unpaid lunch break.

Responsibilities

Serve as the first point of contact for IT incidents, service requests, and general technology inquiries.
Provide support to end users through phone, chat, and the IT service management platform.
Troubleshoot and resolve hardware, software, mobile device, and account-related issues.
Guide users through technical solutions with clear and professional communication.
Manage tickets from intake through resolution, ensuring accurate documentation and timely follow-up.
Escalate complex or high-priority issues to appropriate support teams when required.
Support user account management, password resets, and basic access requests.
Contribute to knowledge articles and process documentation.
Identify recurring issues and opportunities for service improvement.
Collaborate with IT teams to support incident resolution and technology deployments.

Qualifications

University degree or college diploma related to Information Technology.
Experience supporting Windows-based desktop and mobile technologies.
Familiarity with Microsoft 365 applications, including Outlook, Teams, and Office.
Basic understanding of Active Directory and networking concepts.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication skills with a focus on customer service.
Ability to prioritize multiple tasks in a fast-paced environment.
A positive attitude, curiosity, and a desire to continuously learn and grow.

Nice to Have

Experience in an IT Service Desk or technical support environment.
Familiarity with Active Directory administration.
Experience with ServiceNow or other IT service management platforms.
ITIL Foundation certification or knowledge of ITIL practices.
Previous customer service or call center experience.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.

With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!

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More about this job

Responsibilities

The Service Desk Analyst serves as the primary point of contact for IT incidents and service requests, providing technical support via phone, chat, and management platforms. They are responsible for troubleshooting hardware and software issues, managing tickets, and escalating complex problems to ensure efficient service restoration.

Requirements

Candidates must possess a university degree or college diploma in Information Technology and have experience supporting Windows-based technologies. Strong analytical skills, proficiency in Microsoft 365, and a commitment to customer service excellence are required for this role.

Skills

Technical support
Troubleshooting
Customer service
Incident management
Service desk
Windows desktop support
Microsoft 365
Active Directory
Networking
ServiceNow
ITIL
Communication
Problem-solving
Hardware support
Software support

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
ITIL
Windows
Microsoft 365
Outlook
Teams
Active Directory
Networking
ServiceNow
Hardware
Software
Technical Support
Incident Management
Customer Service
Troubleshooting
IT Service Management
Mobile Device Support
Account Management
Password Resets
Documentation
Communication
Analytical Skills
Problem-solving
Information Technology
IT Infrastructure

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