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Added 6 hours ago
JG
Enterprise Product Analyst
J&M Group
Toronto, ON
- Full-time
We are seeking an experienced Enterprise Product Analyst to support enterprise platforms such as SAP, Salesforce CRM, Master Data Management (MDM), Microsoft Dynamics CRM, ServiceNow, and…
Added 6 hours ago
HI
Senior Accounts Receivable Analyst
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Full-time
Job Title: Senior Accounts Receivable Analyst
Added 6 hours ago
GT
Business Analyst / Junior Scrum Master
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $48 to $58 CAD / hour
- Contract
…to maximize value, assessing how the product or the delivery process can be continuously improved, contributing to a positive work environment, and ensuring that work embodies the Agile…
Added 6 hours ago
Cycle Count Inventory Analyst
Phantom Screens
Abbotsford, BC
We're looking for a Cycle Count Inventory Analyst to join our Materials team at Phantom Screens. If you're the type who actually enjoys digging into inventory data, spotting patterns, and…
Added 6 hours ago
IG
Business Analyst
Insight Global
Toronto, ON
- $60 to $75 CAD / hour
- Contract
Experience with AI-enabled tools or use cases, particularly for documentation or process improvement
Added 6 hours ago
O
Senior Sales Operations Analyst
ORBCOMM
Ottawa, ON
- $80,000 to $95,000 CAD / year
- Full-time
This is an opportunity to play a key role in supporting sales performance through data, process improvement, and operational execution. You will partner closely with Sales, Marketing,…
Added 6 hours ago
UT
Business Analyst III #26-26042
US Tech Solutions
Toronto, ON
- $50 to $55 CAD / hour
- Contract
You will champion continuous improvement of the product and the delivery process, and ensure work embodies the Agile principles of transparency, collaboration and engagement.
Added 6 hours ago
DG
Supply Chain Analyst - Automotive
Dean Group
Markham, ON
- Contract
Ability to identify process improvement opportunities and recommend innovative solutions to enhance operational efficiency.
Added 6 hours ago
CG
Financial Analyst
Compass Group Canada
Mississauga, ON
- Full-time
…be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be…
Added 6 hours ago
LC
Senior Analyst, Workday Recruiting
Loblaw Companies Limited
Brampton, ON
- Full-time
As a Senior Analyst, Workday Recruiting, you will play a critical hands-on configuration role in sustaining and enhancing our Workday system, with a primary focus on the Recruiting module…
Added 7 hours ago
A
29954-DTS-072-Business Analyst
Amyantek
Winnipeg, MB
- Contract
Plans, organizes and conducts business process reengineering/improvement projects and/or management reviews of programs
Added 7 hours ago
IW
Portfolio Strategist
IG Wealth Management
Quebec, QC
- Full-time
…your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are…
Added 7 hours ago
Senior Financial Planning Analyst
Ontario Energy Board
Toronto, ON
Under the direction of the Manager, Finance & Internal Audit, the Senior Financial Planning Analyst will support the OEB during the collective bargaining process and other sensitive…
Added 7 hours ago
Senior Financial Analyst, TCA
Halton Region
Oakville, ON
…upon request for candidates participating in the selection…
Added 7 hours ago
Senior Manager, Analytics and BI
Scotiabank
Toronto, ON
…support executive and external stakeholder materials, including analyst presentations, quarterly analyst call preparation, and board strategy…
Added 7 hours ago
Senior Business Analyst, GHR Operations Projects (1-year contract)
Scotiabank
Toronto, ON · Scarborough, ON
The Senior Business Analyst supports a portfolio of projects and initiatives that impact Global HR Operations. The incumbent leads business analysis, discovery, process design and…
Added 7 hours ago
O
Manager, Space Strategy
OMERS
Toronto, ON · Head Office Toronto
- Full-time
This role reports into the Director, Global Corporate Real Estate & Workspace and leads two direct reports: a Senior Analyst and a Space Strategy Team Lead focused on moves, adds and…
Added 7 hours ago
NB
Senior Trading Support Analyst
National Bank of Canada
Montreal, QC
- Full-time
Experience contributing to projects, testing activities, process improvement initiatives, or operational transformation programs.
Added 7 hours ago
TH
Marketing Manager, Loyalty
The Home Depot Canada
Toronto, ON
- Full-time
Self Starter: Driven by results and continuous improvement
Added 7 hours ago
PA
Senior Analyst, QA
Porter Airlines Inc.
Toronto, ON
- Temporary
As a Senior Analyst, Quality Assurance, this role will work alongside developers, product managers, business stakeholders, and automation engineers to ensure high-quality software…
Added 7 hours ago
D
Business Analyst
Dexian
Toronto, ON
- $45 to $50 CAD / hour
- Contract
…to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile…
Added 7 hours ago
W
Business Analyst
Workiy
Winnipeg, MB
- Contract
We are seeking an experienced Business Analyst to support complex business and technology initiatives. The successful candidate will lead requirements-gathering sessions and stakeholder…
Added 8 hours ago
AP
Senior Payroll Analyst
Atlantic Packaging Products Ltd.
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Payroll Manager, the Sr. Payroll Analyst supports the accurate and timely processing of payroll while providing hands-on technical support for Dayforce. This…
Added 8 hours ago
AI
Business System Analyst - Cybesecurity
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
Business Analyst – Cybersecurity, BRD/FRD Documentation & Process Improvement
Added 8 hours ago
HD
Customer Relationship Analyst 2
Huntington Distribution Finance - North America
Montreal, QC
- Full-time
Special Projects/Travel: Opportunity to engage in process improvement projects at the discretion of Portfolio Manager. Attendance at trade shows and visits to dealers, distributors, or…

J.D. Irving, Limited

Service Desk Analyst

Fredericton, NB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

As a Service Desk Analyst with JDI IT, you will be the first point of contact for employees across the J.D. Irving group of companies seeking technical assistance. You will respond to incidents, service requests, and general IT inquiries through phone, chat, and our IT service management platform.
Working in a fast-paced environment, you will provide exceptional customer service while troubleshooting a wide range of technology issues. You will guide users through solutions, restore service efficiently, and help deliver a consistent support experience aligned with ITIL best practices.
This role offers an excellent opportunity to develop your technical expertise, expand your understanding of business operations, and contribute to the continuous improvement of IT services. You'll join a collaborative team that values learning, innovation, and customer service excellence.
Security Requirements
Successful applicants must have resided in Canada for a minimum of five (5) years to meet the requirements of the Canadian Controlled Goods Program (CGP), Canadian Government security clearances, and U.S. International Traffic in Arms Regulations (ITAR).
Work Arrangement
Full-time, on-site position. Scheduled shifts are Monday to Friday between 7:00 a.m. and 6:30 p.m., consisting of 7.5 working hours plus a one-hour unpaid lunch break.

Responsibilities

Serve as the first point of contact for IT incidents, service requests, and general technology inquiries.
Provide support to end users through phone, chat, and the IT service management platform.
Troubleshoot and resolve hardware, software, mobile device, and account-related issues.
Guide users through technical solutions with clear and professional communication.
Manage tickets from intake through resolution, ensuring accurate documentation and timely follow-up.
Escalate complex or high-priority issues to appropriate support teams when required.
Support user account management, password resets, and basic access requests.
Contribute to knowledge articles and process documentation.
Identify recurring issues and opportunities for service improvement.
Collaborate with IT teams to support incident resolution and technology deployments.

Qualifications

University degree or college diploma related to Information Technology.
Experience supporting Windows-based desktop and mobile technologies.
Familiarity with Microsoft 365 applications, including Outlook, Teams, and Office.
Basic understanding of Active Directory and networking concepts.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication skills with a focus on customer service.
Ability to prioritize multiple tasks in a fast-paced environment.
A positive attitude, curiosity, and a desire to continuously learn and grow.

Nice to Have

Experience in an IT Service Desk or technical support environment.
Familiarity with Active Directory administration.
Experience with ServiceNow or other IT service management platforms.
ITIL Foundation certification or knowledge of ITIL practices.
Previous customer service or call center experience.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.

With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!

Apply About employer

More about this job

Responsibilities

The Service Desk Analyst serves as the primary point of contact for IT incidents and service requests, providing technical support via phone, chat, and management platforms. They are responsible for troubleshooting hardware and software issues, managing tickets, and escalating complex problems to ensure efficient service restoration.

Requirements

Candidates must possess a university degree or college diploma in Information Technology and have experience supporting Windows-based technologies. Strong analytical skills, proficiency in Microsoft 365, and a commitment to customer service excellence are required for this role.

Skills

Technical support
Troubleshooting
Customer service
Incident management
Service desk
Windows desktop support
Microsoft 365
Active Directory
Networking
ServiceNow
ITIL
Communication
Problem-solving
Hardware support
Software support

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
ITIL
Windows
Microsoft 365
Outlook
Teams
Active Directory
Networking
ServiceNow
Hardware
Software
Technical Support
Incident Management
Customer Service
Troubleshooting
IT Service Management
Mobile Device Support
Account Management
Password Resets
Documentation
Communication
Analytical Skills
Problem-solving
Information Technology
IT Infrastructure

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