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Added 5 mins ago
OA
Lot Associate OpenRoad Mazda Port Moody
OpenRoad Auto Group
Port Moody, BC
- Part-time
Ensure excellent customer service provided to all guests, and interact professionally.
Added 5 mins ago
C
Associate, Commercial Banking - Bilingual
CIBC
Val-d'Or, QC
- Part-time
You will join CIBC’s Commercial Banking team to provide support to account teams through client acquisition, relationship management and credit management processes as well as providing…
Added 5 mins ago
SC
chef de quart - Store# 62410, 1975 BLVD MONSEIGNEUR-LANGLOIS
Starbucks Coffee Company
Salaberry-de-Valleyfield, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 5 mins ago
OS
Operations Supervisor, Bell Sensplex
Ottawa Senators
Ottawa, ON
- Full-time
Reporting to the Arena & Facility Manager at the Bell Sensplex, the Operations Supervisor is a key member of our team, ensuring the highest levels of customer service and quality…
Added 5 mins ago
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Systems Administrator - (Windows and Unix-Linux environments/ Automation/ AWS)
BMO
Toronto, ON · SCC
- Full-time
Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are…
Added 5 mins ago
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Information Security Advisor
BMO
Toronto, ON · FCP
- Full-time
Provides advice, counsel and support on information security matters and recommends solutions to assigned business/group leaders on principles, frameworks, programs, approaches, trends,…
Added 5 mins ago
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Associate, Corporate Banking - FIG
BMO
Toronto, ON · FCP
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
Added 5 mins ago
BI
Technical Support Specialist (18-Month Maternity Leave Coverage)
Baxter International Inc.
Mississauga, ON · ON
- Full-time
As a Technical Support Specialist, you will serve as a key technical resource for customers, field service representatives, and internal stakeholders, providing support for Baxter's medical…
Added 6 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Saint John, NB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 mins ago
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Holiday Customer Service Representative (Fixed Term)
LCBO
Perth, ON
- Part-time
Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make…
Added 6 mins ago
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Holiday Customer Service Representative (Fixed Term)0303
LCBO
Chesterville, ON
- Part-time
Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make…
Added 6 mins ago
BM
Parts Technician - Apprentice or Journeyman
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Support maintenance budget as directed by Manager.
Added 6 mins ago
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Technical Analyst
Kyndryl
Victoria, BC · Regina, SK
- Full-time
The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services…
Added 20 mins ago
WC
(CAN) Associé, équipe de produits santé-beauté
Walmart Canada
Saint-Léonard, NB · St Leonard, NB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 20 mins ago
JC
Store Manager
JYSK Canada
Moose Jaw, SK
- Full-time
2 years experience in retail management and customer service
Added 20 mins ago
BI
Senior Pega Lead / Lead Enterprise Business Architect
BURGEON IT SERVICES
Toronto, ON
- Contract
Demonstrate a strong understanding of integration concepts and patterns, particularly in environments where customer, account, transaction, product, and servicing information crosses…
Added 20 mins ago
WC
(CAN) Over-the-Counter Associate
Walmart Canada
Goderich, ON
- Full-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 20 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 20 mins ago
AA
Gestionnaire de Contrats de vente / Sales Contracts Manager
Airbus Aircraft
Montreal, QC
- Contract
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site,accès à un service de navette publique entre Laval (station de métro Montmorency) et…
Added 20 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 20 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 20 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 20 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Barrie, ON
- Full-time
…helps prevent financial and physical loss, reduce shrink, and support store profitability. Through awareness, observation, and teamwork, the Asset Protection Associate helps protect people,…
Added 20 mins ago
DC
Maintenance Administrator
Dickenson Condo Management
London, ON
- Full-time
- Respond to service requests and emails within 2 business days
Added 20 mins ago
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Community Associate
Regus
Quebec, QC · Sainte-Foy–Sillery–Cap-Rouge, QC
- Full-time
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no…

J.D. Irving, Limited

Technical Analyst, Halifax

Moncton, NB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 0-2 years of experience in IT environments (network, systems and end user), ideally in a customer facing technical position
Posting language: English
Posted: Oct 28, 2026

Original job description

J.D. Irving, Limited (JDI) is a family-owned company with diverse operations across Atlantic Canada and beyond, including forestry and forest products, shipbuilding, transportation, food, retail and distribution, construction, and industrial equipment. JDI IT supports all of these businesses, defined by their pace and appetite for change. If you’re curious and motivated by a fast-moving environment and want to contribute to technology that keeps a wide range of businesses running, this opportunity is for you.

As a Technical Analyst, delivering exceptional customer service that exceeds expectations is top of mind. In this agile and collaborative position, you will competently assist with deskside support in a multitude of environments, which includes working with senior leadership. Our team is looking for a strong communicator who thrives on change who can provide tailored support to each customer, while being comfortable with a wide range of technologies.

Now is your chance to join our team to make a lasting impact on a national venture as a Technical Analyst.

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

Responsibilities

Provide day-to-day operational support and technology mentorship to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
Provide end-to-end resolution of incidents assigned or escalated from Tier 1 (Service Desk), including issues that require a hands-on approach
Complete assigned customer service requests and project tasks
Deploy IT solutions and complete lifecycle activities for end user devices, endpoint network switching and Microsoft server hardware, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
Analyze, document, and escalate critical issues to appropriate support groups in a timely manner
Complete site reviews of assigned facilities as directed by the Facilities Manager (or designate)
Provide timely service reporting and complete assigned daily management tasks
Manage regional field support partnerships
Participate in an on-call rotation with Field Services and Tower Support team members (eligible for overtime compensation)
Perform field site preventative maintenance and install upgrades

Qualifications

Education Required: University degree, college diploma or relevant experience
0-2 years of experience in IT environments (network, systems and end user), ideally in a customer facing technical position
Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
Proficiency in physical set up and deployment of computer equipment
Valid driver's license

Bonus:

Certifications: CompTIA A+, Dell Hardware Technician Support, Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Associate, WHMIS

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.

With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!

Apply About employer

More about this job

Responsibilities

Provide day-to-day operational support and technology mentorship for end-user computing devices and network hardware. Manage incident resolution, site deployments, and preventative maintenance across various field locations.

Requirements

Requires a university degree, college diploma, or relevant experience with 0-2 years in an IT environment. Candidates must possess a customer service mindset, proficiency in hardware deployment, and a valid driver's license.

Skills

Deskside support
Customer service
Incident resolution
Hardware deployment
Network switching
Server hardware
VoIP telephony
Technical mentorship
Preventative maintenance
Troubleshooting
Communication
Field support
Documentation
IT infrastructure
End user computing

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
IT Support
Deskside Support
End User Computing
Hardware Deployment
Network Switching
Server Hardware
VoIP
Incident Management
Preventative Maintenance
CompTIA A+
Dell Hardware
Cisco
CCNA
Microsoft
Agile
Field Services
CGP
ITAR
Security Clearance
IT Infrastructure
Desktop Support
Laptop Deployment
Printer Support
Server Migration
Satellite Technology
Software Applications
Customer Service
Technical Mentorship
Operational Support

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