Adobe DAM Lead Engineer
- Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- 8+ years of AEM experience with deep expertise in AEM Assets/DAM.
- Posting language
- English
- Posted
Original job description
The Adobe DAM Lead Engineer (Onsite) serves as the primary client-facing technical lead responsible for managing Adobe Experience Manager (AEM) Assets/DAM support and enhancement services. This role provides technical leadership, stakeholder management, delivery governance, production support oversight, and coordination between client teams, onsite stakeholders, and offshore engineering teams. The lead ensures platform stability, drives enhancement initiatives, and supports the evolution of the organization's digital asset supply chain strategy. Must work with US and overlapping Europe timezone.
Act as the primary point of contact for business, marketing, and technology stakeholders.
Conduct requirement discussions, solution workshops, and roadmap planning sessions.
Provide regular status updates, risk assessments, mitigation plans, and executive-level reporting.
Partner with client product owners and business teams to prioritize support and enhancement initiatives.
Lead onsite delivery of AEM DAM support and enhancement engagements.
Coordinate activities between onsite stakeholders and offshore engineering teams.
Manage sprint planning, backlog prioritization, estimation, release planning, and sprint reviews.
Ensure successful delivery of support commitments, enhancements, and platform improvements.
Oversee incident management, RCA reviews, problem management, and service delivery performance.
Lead critical incident discussions and coordinate resolution across cross-functional teams.
Monitor SLA compliance, operational metrics, and support effectiveness.
Drive continuous service improvements and operational excellence initiatives.
Lead and mentor offshore DAM engineers and support teams.
Conduct technical reviews and provide guidance on complex issues and enhancement designs.
Manage knowledge transfer activities, support documentation, and operational runbooks.
Promote engineering best practices, quality standards, and continuous learning.
Act as the primary point of contact for business, marketing, and technology stakeholders.
Conduct requirement discussions, solution workshops, and roadmap planning sessions.
Provide regular status updates, risk assessments, mitigation plans, and executive-level reporting.
Partner with client product owners and business teams to prioritize support and enhancement initiatives.
Lead onsite delivery of AEM DAM support and enhancement engagements.
Coordinate activities between onsite stakeholders and offshore engineering teams.
Manage sprint planning, backlog prioritization, estimation, release planning, and sprint reviews.
Ensure successful delivery of support commitments, enhancements, and platform improvements.
Oversee incident management, RCA reviews, problem management, and service delivery performance.
Lead critical incident discussions and coordinate resolution across cross-functional teams.
Monitor SLA compliance, operational metrics, and support effectiveness.
Drive continuous service improvements and operational excellence initiatives.
Lead and mentor offshore DAM engineers and support teams.
Conduct technical reviews and provide guidance on complex issues and enhancement designs.
Manage knowledge transfer activities, support documentation, and operational runbooks.
Promote engineering best practices, quality standards, and continuous learning.
- 8+ years of AEM experience with deep expertise in AEM Assets/DAM.
- Strong hands-on experience with AEM as a Cloud Service. Familiarity with Cloud Manager, Git, Maven, Jenkins, CI/CD, and AI-enabled DAM capabilities
- Strong production support experience, including incident management, RCA, troubleshooting, and release/deployment support. Ability to engage directly with business and technology stakeholders, lead solution discussions, and drive support and enhancement initiatives. Experience managing offshore teams, Agile delivery, backlog prioritization, and stakeholder communication
More about this job
Responsibilities
Lead onsite AEM Assets/DAM support and enhancement delivery, serving as the primary technical contact for business, marketing, and technology stakeholders. Govern delivery and production support, coordinate onsite and offshore teams, manage incidents and service performance, and drive platform improvements and team development.
Requirements
Requires 8+ years of AEM experience with deep expertise in AEM Assets/DAM, including metadata, taxonomy, workflows, Dynamic Media/Scene7, integrations, APIs, and hands-on AEM as a Cloud Service experience. Candidates should also bring production support and incident management experience, familiarity with Cloud Manager and CI/CD tools, and the ability to lead offshore teams, Agile delivery, and stakeholder discussions.
Skills
- AEM Assets/DAM
- AEM as a Cloud Service
- Metadata Modeling
- Taxonomy and Tagging
- Asset Lifecycle Management
- Workflows
- Dynamic Media/Scene7
- DAM Integrations and APIs
- Production Support
- Incident Management and Root Cause Analysis
- Agile Delivery
- Backlog Prioritization
- Stakeholder Management
- Offshore Team Leadership
- Cloud Manager
- CI/CD
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Management & Leadership
- Customer Service & Support
Keywords
- Adobe Experience Manager
- AEM Assets
- Digital Asset Management
- AEM as a Cloud Service
- Metadata Modeling
- Taxonomy
- Tagging
- Asset Lifecycle Management
- Workflows
- Dynamic Media
- Scene7
- DAM Integrations
- APIs
- Cloud Manager
- Git
- Maven
- Jenkins
- CI/CD
- AI-Enabled DAM
- Production Support
- Incident Management
- Root Cause Analysis
- Problem Management
- SLA Compliance
- Agile Delivery
- Sprint Planning
- Backlog Prioritization
- Release Planning
- Offshore Team Leadership
- Operational Excellence