Application/Production Support Engineer (Salesforce)

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Mar 29, 2027
Experience: 7 to 12 years of experience in Application/Production Support
Posting language: English
Posted: Sep 30, 2026

Original job description

We are looking for Application/Production Support Engineer (Salesforce) to Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.

Key Responsibilities

Provide L2/L3 production support for front office users across global platforms
Manage incident, problem, and change (ITIL) processes
Coordinate releases, bug fixes, and enhancements with internal teams and vendors
Improve system reliability through monitoring and automation (DevOps/CI-CD)
Perform capacity planning and disaster recovery coordination
Maintain documentation, runbooks, and knowledge sharing
Partner with business, technology, and compliance teams
Participate in on-call / weekend release rotation

Experience Required

7 to 12 years of experience in Application/Production Support
Prior experience in Capital Markets / Investment Banking platforms strongly preferred

Key Skills (Focused)

Primary Skills (Must Have)

Production Support (L2/L3) in enterprise applications
Scripting / Automation: Python (or similar)
Systems & Databases: Linux/Windows + SQL
ITIL Processes: Incident, Problem, Change Management
Monitoring & Stability mindset (proactive support, root cause analysis)

Secondary Skills (Good to Have)

Monitoring Tools: Geneos, AppDynamics, Dynatrace
Scheduling Tools: Control-M / Autosys
DevOps / CI-CD: Jenkins, GitHub, Ansible
Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes
Knowledge of Salesforce / Capital Markets platforms

Profile Summary

Strong analytical, communication, and stakeholder management skills
Ability to operate in a fast-paced, high-pressure trading environment
Proactive, detail-oriented, and automation-focused mindset

Education

Bachelor s degree in Computer Science or equivalent

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More about this job

Responsibilities

Provide L2/L3 production support for global banking and client technology applications, managing incidents, problems, changes, releases, and coordination with internal teams and vendors. Improve reliability through monitoring and automation, support capacity planning and disaster recovery, maintain operational documentation, and collaborate with business, technology, and compliance stakeholders.

Requirements

Requires 7 to 12 years of application or production support experience, with capital markets or investment banking platform experience strongly preferred. Candidates should have enterprise application support, scripting, Linux or Windows, SQL, ITIL process, monitoring, and root cause analysis experience, along with a bachelor's degree in computer science or equivalent.

Skills

L2/L3 Production Support
Python Scripting
Linux
Windows
SQL
ITIL Incident Management
Problem Management
Change Management
Root Cause Analysis
Monitoring
Automation
Release Management
Capacity Planning
Disaster Recovery
Salesforce
Capital Markets

Visa sponsorship

Not detected in the job text

Keywords

Production Support
L2/L3 Support
Salesforce
Dealogic
Capital IQ
Capital Markets
Investment Banking
Python
Linux
Windows
SQL
ITIL
Incident Management
Problem Management
Change Management
Root Cause Analysis
Geneos
AppDynamics
Dynatrace
Control-M
Autosys
DevOps
CI/CD
Jenkins
GitHub
Ansible
AWS
Docker
Kubernetes
Capacity Planning

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