Closed listing
Application Support Analyst Equity
- Montreal, QC, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Experience
- 5 years of experience in application support IT operations or a hybrid support SRE role in the financial industry Financial Knowledge
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
We are seeking a Senior Application Support Analyst Equity to join the team in Montreal
- This position is the primary point of contact for production support of the Equity platform in the Americas ensuring the best possible experience for our Trading Sales and Operations users both regionally and globally
- The successful candidate will own incident resolution handle trader requests and actively monitor the platform while also contributing to its continuous improvement and resilience
- Experience Degree in Computer Science preferred
- 5 years of experience in application support IT operations or a hybrid support SRE role in the financial industry Financial Knowledge
- Equity business and financial market knowledge
- Understanding of equity front to back workflows
- Basic instrument knowledge stocks indices options futures swaps
- Nice to have PL and VaR concepts
- Monitoring systems ITRS Geneos ELK hands on experience required
- SQL and NoSQL query writing stored procedures query optimization
- Windows Server environments services IIS scheduled tasks
- UNIX Linux navigation shell scripting Perl
- Batch scheduling systems ControlM
- Incident request tracking tools Jira or equivalent
- CICD tools Jenkins Artifactory Ansible working knowledge
- Container technologies Docker Kubernetes working knowledge
- GitHub Copilot
- Cloud platforms AWS Azure Google Cloud Communication
- Competencies
- Strong ability to explain technical issues to nontechnical audiences traders sales management
- Application Support Analyst with experience working with Equities Product Being part of a dynamic team you are convinced that technology can drive the transformation of our industry In an agile oriented environment you leverage the latest market leading technologies and solutions
- Your actions will help our teams achieve our ambitious business goals by implementing a datacentric enterprise architecture dedicated to Capital Markets
- Incident Management Act as the first line of escalation for production incidents on the Equity platform Triage investigate and drive resolution of issues within agreed SLAs ensuring clear and timely communication to stakeholders including Front Office Trading in New York Trader
- Business Request Handling Serve as the primary IT contact for Trading Sales and Operations teams Process and fulfill day to day trader requests data queries configuration changes workflow investigations ensuring high responsiveness and service quality
- Active Application Monitoring Proactively monitor the health and performance of Equity platform applications using dedicated monitoring tools Detect anomalies before they impact users and trigger appropriate remediation actions
- Production Control Tower Ensure proper monitoring instrumentation is in place and accessible supporting both day-to-day platform stability and ad hoc analysis
- Maintain dashboards and alerting relevant to business operations Root Cause Analysis
- Continuous Improvement Investigate recurring incidents and platform shortfalls
- Document findings and formalize proposals to address identified issues working with development and infrastructure teams to implement fixes
- Cross Regional Collaboration
- Work closely with support and delivery teams in Asia and globally to ensure follow the sun coverage and share best practices across the GMI organization
- Platform Tooling
- Automation Contribute to the improvement of support processes through scripting automation of repetitive tasks and participation in CICD pipeline activities where relevant to production stability
- Adoption Integrate AI assisted tools such as GitHub Copilot into daily support workflows to improve efficiency and quality of deliveries Requirements
More about this job
Responsibilities
Provide production support for the Equity platform by resolving incidents, handling requests from trading, sales, and operations users, and monitoring application health. Investigate recurring issues, improve support processes through automation and tooling, and collaborate with development, infrastructure, and global teams to strengthen platform stability.
Requirements
A degree in Computer Science is preferred, along with five years of experience in application support, IT operations, or a hybrid support/SRE role in the financial industry. Candidates should understand equity markets and workflows and have hands-on experience with monitoring tools, databases, Windows and Linux environments, scripting, and relevant support and delivery tools.
Skills
- Equity Application Support
- Incident Management
- Production Monitoring
- Root Cause Analysis
- SQL
- NoSQL
- Windows Server
- UNIX/Linux
- Shell Scripting
- Perl
- Control-M
- Jira
- Jenkins
- Artifactory
- Ansible
- Docker
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- Equity
- Capital Markets
- Application Support
- Production Support
- IT Operations
- Site Reliability Engineering
- Incident Management
- Root Cause Analysis
- ITRS Geneos
- ELK
- SQL
- NoSQL
- Windows Server
- IIS
- UNIX/Linux
- Shell Scripting
- Perl
- Control-M
- Jira
- Jenkins
- Artifactory
- Ansible
- Docker
- Kubernetes
- GitHub Copilot
- AWS
- Azure
- Google Cloud
- CI/CD
- Equity Workflows