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J&M Group

Application Support Analyst Equity

Montreal, QC, Canada

Job type: Contract
Apply by: Mar 23, 2027
Experience: 5 years of experience in application support IT operations or a hybrid support SRE role in the financial industry Financial Knowledge
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

We are seeking a Senior Application Support Analyst Equity to join the team in Montreal

This position is the primary point of contact for production support of the Equity platform in the Americas ensuring the best possible experience for our Trading Sales and Operations users both regionally and globally
The successful candidate will own incident resolution handle trader requests and actively monitor the platform while also contributing to its continuous improvement and resilience
Experience Degree in Computer Science preferred
5 years of experience in application support IT operations or a hybrid support SRE role in the financial industry Financial Knowledge
Equity business and financial market knowledge
Understanding of equity front to back workflows
Basic instrument knowledge stocks indices options futures swaps
Nice to have PL and VaR concepts

Technical Skills

Monitoring systems ITRS Geneos ELK hands on experience required
SQL and NoSQL query writing stored procedures query optimization
Windows Server environments services IIS scheduled tasks
UNIX Linux navigation shell scripting Perl
Batch scheduling systems ControlM
Incident request tracking tools Jira or equivalent
CICD tools Jenkins Artifactory Ansible working knowledge
Container technologies Docker Kubernetes working knowledge
GitHub Copilot

Nice to have

Cloud platforms AWS Azure Google Cloud Communication
Competencies

Excellent written and oral communication skills

Strong ability to explain technical issues to nontechnical audiences traders sales management
Application Support Analyst with experience working with Equities Product Being part of a dynamic team you are convinced that technology can drive the transformation of our industry In an agile oriented environment you leverage the latest market leading technologies and solutions
Your actions will help our teams achieve our ambitious business goals by implementing a datacentric enterprise architecture dedicated to Capital Markets

Key Responsibilities

Incident Management Act as the first line of escalation for production incidents on the Equity platform Triage investigate and drive resolution of issues within agreed SLAs ensuring clear and timely communication to stakeholders including Front Office Trading in New York Trader
Business Request Handling Serve as the primary IT contact for Trading Sales and Operations teams Process and fulfill day to day trader requests data queries configuration changes workflow investigations ensuring high responsiveness and service quality
Active Application Monitoring Proactively monitor the health and performance of Equity platform applications using dedicated monitoring tools Detect anomalies before they impact users and trigger appropriate remediation actions
Production Control Tower Ensure proper monitoring instrumentation is in place and accessible supporting both day-to-day platform stability and ad hoc analysis
Maintain dashboards and alerting relevant to business operations Root Cause Analysis
Continuous Improvement Investigate recurring incidents and platform shortfalls
Document findings and formalize proposals to address identified issues working with development and infrastructure teams to implement fixes
Cross Regional Collaboration
Work closely with support and delivery teams in Asia and globally to ensure follow the sun coverage and share best practices across the GMI organization
Platform Tooling
Automation Contribute to the improvement of support processes through scripting automation of repetitive tasks and participation in CICD pipeline activities where relevant to production stability

Technology Tools

Adoption Integrate AI assisted tools such as GitHub Copilot into daily support workflows to improve efficiency and quality of deliveries Requirements

Apply About employer

More about this job

Responsibilities

Provide production support for the Equity platform by resolving incidents, handling requests from trading, sales, and operations users, and monitoring application health. Investigate recurring issues, improve support processes through automation and tooling, and collaborate with development, infrastructure, and global teams to strengthen platform stability.

Requirements

A degree in Computer Science is preferred, along with five years of experience in application support, IT operations, or a hybrid support/SRE role in the financial industry. Candidates should understand equity markets and workflows and have hands-on experience with monitoring tools, databases, Windows and Linux environments, scripting, and relevant support and delivery tools.

Skills

Equity Application Support
Incident Management
Production Monitoring
Root Cause Analysis
SQL
NoSQL
Windows Server
UNIX/Linux
Shell Scripting
Perl
Control-M
Jira
Jenkins
Artifactory
Ansible
Docker

Visa sponsorship

Not detected in the job text

Keywords

Equity
Capital Markets
Application Support
Production Support
IT Operations
Site Reliability Engineering
Incident Management
Root Cause Analysis
ITRS Geneos
ELK
SQL
NoSQL
Windows Server
IIS
UNIX/Linux
Shell Scripting
Perl
Control-M
Jira
Jenkins
Artifactory
Ansible
Docker
Kubernetes
GitHub Copilot
AWS
Azure
Google Cloud
CI/CD
Equity Workflows

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