Application Support Analyst (iMatch / FIS Intelli Match)
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 5+ years of experience in Banking Technology, Application Support, Production Support, or Business Analysis roles.
- Posting language
- English
- Posted
Original job description
The ideal candidate should possess a blend of FIS Intelli Match functional knowledge, reconciliation domain expertise, production support experience, incident management capabilities, and strong business analysis skills to support Enterprise Reconciliation platform and BAU operations.
Knowledge of iMatch / FIS Intelli Match application and bank reconciliation processes.
Experience analyzing and resolving reconciliation issues, including Out of Proof (OOP), rejects, and data investigation. Experience implementing reconciliation changes, such as adding new balance pools, adding accounts, linking accounts with reports, etc.
As part of the TD BAU team, the resource will work closely with the Reconciliation and Business teams to identify reconciliation gaps and collaborate with upstream applications/source systems and other Technology teams to resolve issues.
Top 3 Required Skills
Strong incident management, problem management, and root cause analysis skills.
Experience with monitoring, service restoration, deployment support, and change management activities.
Experience working with Business, Operations, Technology, and Vendor teams.
Strong communication, documentation, and stakeholder management skills.
Required Qualifications
5+ years of experience in Banking Technology, Application Support, Production Support, or Business Analysis roles.
Hands-on experience with FIS IntelliMatch (iMatch).
Strong understanding of Reconciliation Operations and Change Management processes.
Experience with Incident, Problem, and Change Management.
Knowledge of IT Operations standards, monitoring, logging, and alerting frameworks.
Strong analytical and troubleshooting skills with the ability to diagnose complex issues.
Excellent written and verbal communication skills.
Ability to work independently and manage multiple priorities in a fast-paced production environment.
Experience collaborating with cross-functional business and technology teams.
Knowledge of iMatch / FIS Intelli Match application and bank reconciliation processes.
Experience analyzing and resolving reconciliation issues, including Out of Proof (OOP), rejects, and data investigation. Experience implementing reconciliation changes, such as adding new balance pools, adding accounts, linking accounts with reports, etc.
As part of the TD BAU team, the resource will work closely with the Reconciliation and Business teams to identify reconciliation gaps and collaborate with upstream applications/source systems and other Technology teams to resolve issues.
Top 3 Required Skills
- FIS IntelliMatch (iMatch) & Reconciliation Expertise Strong understanding of FIS IntelliMatch (iMatch) application. Knowledge of banking reconciliation processes and reconciliation lifecycle. Experience handling reconciliation exceptions, breaks, OOP items, and operational investigations.
- Production Support & Incident Management
Strong incident management, problem management, and root cause analysis skills.
Experience with monitoring, service restoration, deployment support, and change management activities.
- Business Analysis & Stakeholder Management
Experience working with Business, Operations, Technology, and Vendor teams.
Strong communication, documentation, and stakeholder management skills.
Required Qualifications
5+ years of experience in Banking Technology, Application Support, Production Support, or Business Analysis roles.
Hands-on experience with FIS IntelliMatch (iMatch).
Strong understanding of Reconciliation Operations and Change Management processes.
Experience with Incident, Problem, and Change Management.
Knowledge of IT Operations standards, monitoring, logging, and alerting frameworks.
Strong analytical and troubleshooting skills with the ability to diagnose complex issues.
Excellent written and verbal communication skills.
Ability to work independently and manage multiple priorities in a fast-paced production environment.
Experience collaborating with cross-functional business and technology teams.
More about this job
Responsibilities
Support the Enterprise Reconciliation platform and BAU operations by resolving reconciliation issues and managing production incidents. Collaborate with business and technology teams to identify reconciliation gaps and implement system changes.
Requirements
Requires over 5 years of experience in banking technology or application support with hands-on expertise in FIS IntelliMatch. Candidates must possess strong analytical skills and experience in incident and change management within a banking environment.
Skills
- FIS IntelliMatch
- Bank Reconciliation
- Production Support
- Incident Management
- Business Analysis
- Root Cause Analysis
- Problem Management
- Change Management
- Stakeholder Management
- Data Investigation
- Monitoring
- Service Restoration
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Finance & Accounting
- Consulting
- Software
- Customer Service & Support
Keywords
- FIS IntelliMatch
- iMatch
- Reconciliation
- Banking Technology
- Production Support
- Incident Management
- Problem Management
- Change Management
- Out of Proof
- OOP
- BAU Operations
- Business Analysis
- Root Cause Analysis
- Enterprise Reconciliation
- Bank Reconciliation Processes
- IT Operations
- Monitoring
- Logging
- Alerting Frameworks