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J&M Group

Application Support Lead - Open Text

  • Calgary, AB, Canada

Contract

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Job details

Job type
Contract
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Posting language
English
Posted

Original job description

  • The OpenText Application Support Lead is responsible for the support, administration, maintenance, and continuous improvement of OpenText platforms and related enterprise content management (ECM) solutions.
  • The role provides technical leadership for production support, manages incident and problem resolution, ensures platform stability and security, and serves as the primary liaison between business users, infrastructure teams, vendors, and application support teams.

The individual will lead L2/L3 support operations, oversee upgrades and releases, drive service improvements, and ensure that OpenText solutions effectively support business-critical document management, records management, workflow automation, and compliance requirements.
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Responsibilities

Lead L2/L3 production support, administration, maintenance, and continuous improvement for OpenText platforms and related enterprise content management solutions. Manage incidents and problems, maintain platform stability and security, oversee upgrades and releases, and coordinate with business users, infrastructure teams, vendors, and application support teams.

Requirements

The role calls for mid-senior-level technical leadership in supporting and administering OpenText platforms and enterprise content management solutions. The posting does not specify required years of experience, education, certifications, or other formal qualifications.

Skills

  • OpenText Platform Support
  • Enterprise Content Management
  • Production Support
  • L2/L3 Support Operations
  • Incident Management
  • Problem Resolution
  • Platform Administration
  • Platform Maintenance
  • Platform Security
  • Upgrades And Releases
  • Service Improvement
  • Document Management
  • Records Management
  • Workflow Automation
  • Compliance
  • Stakeholder Liaison

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Customer Service & Support
  • Management & Leadership
  • Software

Keywords

  • OpenText
  • Enterprise Content Management
  • ECM
  • Production Support
  • L2/L3 Support
  • Incident Resolution
  • Problem Management
  • Platform Administration
  • Platform Maintenance
  • Continuous Improvement
  • Platform Stability
  • Platform Security
  • Upgrades
  • Releases
  • Document Management
  • Records Management
  • Workflow Automation
  • Compliance
  • Business-Critical Applications
  • Vendor Coordination
  • Infrastructure Teams

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